Reviews of Hakuba Gateway Hotel 3 stars
399-9301 Nagano, Hakuba, Hokujo 5055-3 , Japan
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewLocation
Bit dated
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewQuiet, clean and comfortable. Beautiful location. Helpful staff.
Time of year (October) not a lot open but were still able to find what we needed regarding bike hire after searching a bit harder.
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewI stayed for just one night, but the experience was fantastic. The staff was incredibly nice and helpful. After a rainy hike, I was soaked, and they kindly let me use the washing and drying machines to take care of my wet clothes. The next day, it was pouring rain again, and they generously gave me a lift to Hakuba Station. Their hospitality made my stay so much more comfortable, and I really appreciated the extra care they provided.
Reviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 May 2023 · Stayed in May 2023
Verified reviewI definitely like the mountain view from the room. The rooms were also spacious with all the amenities.
In order to collect the toothbrush we need to go to the reception. It would be really helpful if they already provide the toothbrush in the room
Reviewed: 5 May 2023 · Stayed in February 2023
Verified reviewReviewed: 5 March 2023 · Stayed in March 2023
Verified reviewReviewed: 4 March 2023 · Stayed in February 2023
Verified reviewReviewed: 26 February 2023 · Stayed in February 2023
Verified reviewThe pillows are very hard bean filled pillows - they have a pillow selector in the reception but all the pillows were gone - the reception hastily located a very small pillow for me so I could sleep. Recommend they remove all the hard bean filled pillows and replace them all with good hotel quality pillows.
Reviewed: 22 February 2023 · Stayed in February 2023
Verified reviewWe were very happy with our choice the Hakuba Gateway Hotel. It represents very good value for money. The room was very clean and quiet. The beds especially were extremely comfy! Wifi was good also. The included breakfast was simple but plentiful and the staff were invariably helpful and friendly. The location of the hotel is really handy, just 5 minutes' walk to the closest chairlift, from which you can then access the whole Happo-One mountain. It is also 10 minutes' walk to the Happo Bus Terminal, from which you can easily travel to other resorts and go on tours. And what a wonderful surprise to discover the hidden gem of the forest Shinto temple just a few meters away from the hotel! For nightlife, it was great to be able to step out and have a choice of dining venues, from the yummy food truck fare just across the road to the upmarket The Grill (The Happo Hotel). In between those two, don't miss the quaint Ohyokkuri restaurant just round the corner, which has people queuing before opening time for traditional Japanese food! So, all in all, we highly recommend this hotel for price, quality and convenience.
Reviewed: 21 February 2023 · Stayed in February 2023
Verified reviewThe staff makes the difference. I've stayed at Hakuba 2 star hotels that could be 1 stars easily, but this place is more like a 3 star spot. Limited by the age of the hotel, but it is nice all around
Reviewed: 21 February 2023 · Stayed in February 2023
Verified reviewbreakfast and location.
walls very thin, very noisy from adjoining rooms.
Reviewed: 13 February 2023 · Stayed in February 2023
Verified reviewVery friendly staff and accommodating. About 3 minute walk to nearest ski lift and lots of Japanese food trucks right outside the hotel. We had free ski hire which was not pre-advertised so a big plus! The staff even dropped us off at the bus station on departure. Thank you so much, we will come again!
Reviewed: 29 January 2023 · Stayed in January 2023
Verified reviewReviewed: 18 January 2023 · Stayed in January 2023
Verified reviewLocation, location, location. Ski hire included in price to stay. Accommodation above ski hire shop. Clean. Good staff. View from room window.
Lacked charm. Bit tired. Facilities lacking. Breakfast very basic and lacked variety and imagination.