Location whilst convenient - nestled in between shops and walking distance to train station and 7-11 - was challenging in terms of access e.g. bringing luggage due to slope, uneven cobble stone pathway to the entrance and it was a little challenging to locate initially too. I wouldn't recommend this accommodation for anyone with mobility issues or elderly. Commute time and expense to other locations eg Kobe town has to be set aside if needed.

Customer service was really great. We had large luggage bags that front desk staff helped to carry into the hotel and helped us to arrange luggage forwarding onto the next part of our trip. We ordered the breakfast set for our stay and it was a lovely start to each day. It alternated between Japanese style and Chinese breakfast. Staff are friendly and eager to ensure your stay is as comfortable as possible.

Stayed in September 2025

The pathway to get to the property itself is quite difficult, with many sets of stairs and a rocky pathway that makes it difficult for people with large and heavy suitcases.

The staff was very friendly and helpful, not just for our stay but helping us find transportation options and luggage storage. The breakfast was also delicious.

Stayed in July 2025

Small details to consider to improve: add small plates and spoons in apartments. My pillow had some plastic tubes, that made it very uncomfortable, so I replaced it with the floor pillow - maybe provide a normal pillow for the choice to sleep on.

Almost everything was excellent! We used the private onsen bath a lot - this is a perl of the hotel. Also we walked in yukatas that they provided to us in the city, it was a lovely expérience. The breakfast is fulfilling. The house looks very cozy and traditional. The location is the best. Overall very welcoming feeling. We would stay again.

Stayed in June 2025

Location is up on the hill. Too many steps to climb to reach the entrance of the facility.

Very good for value. Kin-no-yu offer.

Stayed in May 2025

Beds padding is okay but not as comfortable as some other ryokans we stayed at. It would be nicer if the hotel had their own spa as an option since the public baths are quite busy.

Nice space for our family of 4 to stay in. Excellent location, quiet yet close to many shops and restaurants. Although it did not have a functioning spa when we stayed there, they provided vouchers for the public spas and it was a much more affordable option than the hotels with private spas. Plus my wife and I paid for a 1-hour private spa at one of the other hotels which worked out much cheaper overall than staying there.

Stayed in March 2025

A good basis to explore and enjoy Arima Onsen. A small hotel located in the heart of the town with friendly service.

Stayed in March 2025

Great staff, the lady that served us was super helpful . Room was very clean and comfortable

Stayed in January 2025

Not as easy to reach if you push your luggage via public transport

Clean. Very well kept. Excellent rooms

Stayed in December 2024

The Quadruple room should be good for two adults with two kids, but was a tight squeeze for 4 adults.

Very good central location! But need to access via a couple flights of stairs from the bus station, so don’t pack too much stuff!

Stayed in January 2025

It does not have any car park lot for hotel guests so it is inconvenient.

They provided yukata too. They have a bathtub for us which was great. Unfortunately we only stay 1 night so we hardly have time to enjoy the bathtub. I was great to have 2x single bed, proper bed.

Stayed in December 2024

Lovely place with great location in Arima. Very friendly host.

Stayed in December 2024

The beds were not so comfortable and the heating was not adequate.

It is located in on top of a quiet hill which provides much serenity. The staff were very friendly and helpful. The nearby public bath was very easy to get to and we had a good onsen experience there. We left a couple of bags behind and the staff helped us to mail the parcel to our next hotel. They were responsive throughout the process of arranging the delivery.

Stayed in December 2024

The room was overall clean and spacious. Bathroom area was spacious. Not much facilities, just a kettle and toiletries. It was good for one night stay .

Stayed in November 2024

Although the location is not far from the train/bus stations, there are lots of stairs to the to the hotel unless you know the way to navigate around the place. We wish we had known earlier. on the day we arrived, we carried our luggage through all those stairs was no joke, pretty rough. The sink is quite small and didn't have hot water. It was very cold to wash hands and the water splash everywhere. We had to sacrifice one of the towels to dry our hands.

The location is very interesting. It's located right in the middle of the town, so we could get to the main tourist street in a minute. It also took us only 2 minutes to walk to the Gin onsen. The room is spacious. At least we have room to open 2 carry-on luggages without any problem. The room we stayed in included a private bathtub, which is nice for us on the night we arrived that both public bathes are closed. Although the water was just regular hot water. The shower is nice, has good water pressure, and has good quality shampoo conditioner. We arrived late, and the host waited for us to check in. Check-in and check-out process is easy and quick. You can also ask for more towels to go to the public bath.

Stayed in November 2024

Nice place, not on the Main Street and behind shops, initially a little concern with safety, but it turns out ok . They provided a voucher for the public bath which is excellent. We went back to the bath on the next day .

Stayed in November 2024

Owner was so kind. The rooms are beautyful and very spaciuous. A special place to be. Breakfast was amazing. She gifted us with free entry to the Onsen.

Stayed in October 2024

Beds need improvement.

Good location near the Kin no Yu hot spring. Staff were friendly, helpful, eager to communicate and showed effort to speak English. Everything in the room worked properly, sliding door to the patio helped us to have fresh air and our room came with soaking tub.

Stayed in October 2024

It was a little bit of a hassle that the room didn't have a toilet or even a sink, but we managed.

Very cute and quiet place to stay. Very central to Arima, so close to everything. You get free tickets to Gin no yu or Kin no yu onsen, which was a nice surprise! Breakfast was very nice too!

Stayed in August 2024

Nice place with nice view

Stayed in June 2024

Very nice garden and cozy rooms, friendly host who gave useful information.

Stayed in June 2024

There's not much to say although the staff doesn't speak English really well but can we blame them.

The location was near everything we needed , calm and peaceful, clean and comfy.

Stayed in April 2024

Room temperature can be difficult to adjust or maintain, can be cold during cold season

Very close to kin no yu

Stayed in March 2024

Inexperienced but friendly staff. Poor level of English. No cleaning made if you didn’t ask first. Fire exits blocked until notified.

Excellent location. Good sized room for three people.

Stayed in March 2024

1. Initial locating the hotel can be challenging as it up small street slope behind shops. Would help to install small directional signboards along main street to point the direction / position.. or/and at least pre-alert customer the route / landmark upon booking. 2. Room is very cold in end Feb when I visited. Provision of room heater inside the room will help comfort. The AC is not sufficient or not effective in warming . 3. Wifi is not good in my room. Informed the reception but it could not be helped. 4. No private onsen in this hotel. Would be great foreign women visitor / family guest who wants or insist.

Close proximity to Arima Onsen Station , shopping & dinning areas and spa

Stayed in March 2024