Reviews of Yokohama Tokyu REI Hotel 3 stars
220-0012 Kanagawa, Yokohama, 4-3-6, Minatomirai, Nishi-ku,, Japan
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Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFront desk staff are very friendly and helpful ! Very impressive service! Special thanks to Mr Akaishi who helped us to make the luggage delivery! Big n comfy room Nice breakfast
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are truly delighted by your kind words for our staff. We are sincerely pleased that you enjoyed your room and breakfast. We will continue striving to provide all our guests with a comfortable stay. We sincerely look forward to welcoming you again.
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are truly delighted by your kind words for our staff. We are sincerely pleased that you enjoyed your room and breakfast. We will continue striving to provide all our guests wit… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewThe breakfast was excellent. There was a great variety of food and drink options. The food was tasty and refilled regularly and it was nice having 3 cooked items at the kitchen serving area to choose from. The buffet areas were kept extremely clean and the tables and chairs were sanitized straight away when the people were finished. All the staff at reception and the breakfast area were very polite and helpful. Our room and bathroom were spacious and well maintained and nice and quiet. The hotel was in a great location.
We were very happy with everything.
Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to hear that you thoroughly enjoyed your stay and would be happy to return — that is the highest compliment we could receive. We’re especially glad that you enjoyed the breakfast selection, and that both the quality and cleanliness of the buffet area met your expectations. It’s also great to know that our reception and breakfast staff made a positive impression with their polite and helpful service. We’re pleased to hear your room and bathroom were comfortable and quiet, and that our location suited your needs well. Your kind words are a great encouragement to our entire team. Thank you once again for your thoughtful feedback. We look forward to welcoming you back on your next visit.
Thank you very much for choosing to stay with us and for taking the time to share such a wonderful review. We are truly delighted to hear that you thoroughly enjoyed your stay and would be happy to return — that is the highest compliment we… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location and the breakfast was really good
The amenities and the bathroom was smelly that was the worst thing from my stay
Thank you very much for choosing to stay at Yokohama Tokyu REI Hotel. We would also like to express our sincere appreciation for sharing your feedback regarding your recent stay. We are truly delighted and honored to receive your kind words about our location and breakfast. However, we deeply apologize for the discomfort caused by the odor in the bathroom. To prevent such issues from occurring in the future, we will thoroughly review and strengthen our cleaning protocols. We will continue striving to create a hotel environment where all our guests can enjoy a safe and comfortable stay. Although it may be presumptuous of us, we sincerely hope that you will consider staying with us again in the future. All of our staff members look forward to welcoming you back with heartfelt hospitality.
Thank you very much for choosing to stay at Yokohama Tokyu REI Hotel. We would also like to express our sincere appreciation for sharing your feedback regarding your recent stay. We are truly delighted and honored to receive your kind word… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThere’s a 7-11 downstairs
Not sure if the hotel knows about the concept of pre-registration for early check-in guests, if the room’s not available yet, could practice registering guests info first, when guests return simply present valid and pickup room keys. No bottled water in the room, room smells unpleasant of smokes and mold, washroom smells like urine. Also feels like the room hasn’t been assigned for awhile, there’s also different than human entity in the room as well. Waiting for elevators is quite time consuming probably due to 10:00 check out time, personally think it’s quite early. Considering room’s not even that sanitary to begin with.
Thank you very much for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet expectations and for the various inconveniences you encountered. It is deeply regrettable to learn of the issues with the room condition, including unpleasant odors, perceived lack of cleanliness, and overall discomfort. Please rest assured that we take such feedback very seriously, and we are urgently reviewing housekeeping procedures to ensure this does not occur again. Regarding the early check-in process, we appreciate your suggestion about pre-registering guests when rooms are not yet available. This is a helpful recommendation, and we will certainly consider it as we work to improve our check-in efficiency and overall guest experience. We also regret that bottled water was not provided in the room and understand the frustration this may have caused. Your feedback on elevator wait times and the 10:00 a.m. check-out time has also been noted, and we will review operational adjustments to better accommodate guest flow during peak periods. Lastly, we are sorry to hear that your experience left you feeling uneasy. Your comfort and peace of mind are incredibly important to us, and we deeply regret any distress caused. Please know that we are taking your comments seriously and are committed to improving. If you would be open to discussing your experience further, we would be grateful for the opportunity to learn more and make amends.
Thank you very much for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet expectations and for the various inconveniences you encountered. It is deeply regrettable to learn of the is… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewRoom size and cleanliness
Location, no services for airport from hotel
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are very pleased to hear that you were satisfied with the size and cleanliness of your room. Although we do not provide airport pick-up service from our hotel, please feel free to ask us if you visit us again, as our front desk can provide you with information on transportation options in the area. We look forward to serving you again.
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are very pleased to hear that you were satisfied with the size and cleanliness of your room. Although we do not provide airport pick-up service from our hotel, please feel free… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewCheck in time is awkward
Thank you very much for choosing Yokohama Tokyu REI Hotel. Thank you for your valuable feedback regarding the check-in time. Your feedback will be used for future improvements. We look forward to serving you again.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe hotel had very clean and quiet rooms with good room service. There was an air purifier in the room in addition to the AC, which satisfied my friend. The hotel was close to the subway station, which made traveling very easy.
The breakfast at this hotel is quite limited. Other than the meat don and seafood don, there is only salad (both Japanese and Western style) and bread left. I don't eat seafood, so there are very limited choices left. So I don't recommend the ones that don't enjoy chicken (or pork) don or seafood don come to the breakfast.
Thank you very much for staying at Yokohama Tokyu REI Hotel and for taking the time to share your feedback with us. We are truly delighted to hear that you were satisfied with the cleanliness and quietness of your room, our room service, facilities, and location. It is also wonderful to know that your friend had a comfortable stay as well. On the other hand, we sincerely apologize for any inconvenience you experienced regarding our breakfast. Currently, we offer three main breakfast options: meat bowl, seafood bowl, and hamburger. For guests who may have preferences or dietary restrictions, we are happy to customize the dish by removing certain ingredients upon request. Please feel free to inform our staff at any time. We remain committed to providing a safe and comfortable environment for all our guests, and we will continue to strive for improvements in every aspect of our service. Although it may be a humble request, we would be grateful for your continued patronage. All of us at the hotel look forward to welcoming you again in the near future.
Thank you very much for staying at Yokohama Tokyu REI Hotel and for taking the time to share your feedback with us. We are truly delighted to hear that you were satisfied with the cleanliness and quietness of your room, our room service, fa… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewClose by to the train station and more spacious!
Didn’t have coin laundry and had to walk 15 mins to nearby laundromat :(
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind recognition of our convenient location near the train station and our spacious accommodations. We understand that the absence of an on-site coin laundry may have caused some inconvenience. Should you need assistance in the future, our front desk staff would be more than happy to provide a map and directions. We hope to have the opportunity to welcome you back again soon.
Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind recognition of our convenient location near the train station and our spacious accommodations. We understand that the absence of an on-site coin… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGreat hotel, walking distance to Pacifico and city centre. Totally recommend.
Thank you very much for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our hotel conveniently located within walking distance of both Pacifico and the city center. Your kind recommendation truly means a lot to us, and we sincerely look forward to welcoming you back in the future.
Thank you very much for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our hotel conveniently located within walking distance of both Pacifico and the city center. Your kind recommendatio… Show more
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 May 2025 · Stayed in April 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was very nice. The checkin person was pleasant and came to our room to assist in setting up the Wi fi
Restaurant only available for breakfast.
Thank you very much for staying at the Yokohama Tokyu REI Hotel. We are very pleased to hear that you were satisfied with your breakfast. It is wonderful to know that you were able to use the Wi-Fi after our staff assisted you with the setup. As for the restaurant's business hours, we are currently operating until lunch. We sincerely appreciate your continued patronage of the Yokohama Tokyu REI Hotel. We look forward to welcoming you again in the future.
Thank you very much for staying at the Yokohama Tokyu REI Hotel. We are very pleased to hear that you were satisfied with your breakfast. It is wonderful to know that you were able to use the Wi-Fi after our staff assisted you with the setu… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewClose walk to the north entrance of the convention centre which is where my conference was. Easy walk from Yokohama station.
Internet had problem accessing my email on my university server.
Thank you for your kind feedback regarding your recent stay at our hotel. We’re pleased to hear that our location was convenient for your conference and easily accessible from Yokohama Station. We apologize for the internet connectivity issues you experienced while trying to access your email. Your feedback is very important to us, and we will certainly take it into consideration as we work to improve our services. Best regards,
Thank you for your kind feedback regarding your recent stay at our hotel. We’re pleased to hear that our location was convenient for your conference and easily accessible from Yokohama Station. We apologize for the internet connectivity is… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewNew hotel, with auto-check-in, unfortunately they could not find my booking. After a wait, they eventually found it, and due to shortage of rooms, received an uprgade. Very comfy bed, good bathroom facilities, free high speed wifi, easy to log on to. Due to late check-in and early checkout, unable to sample food. Good location close to Yokohama CBD.
Confusing unlabeled control buttons for lights in room, car park entrance poorly sign-posted.
Thank you for taking the time to share your experience at Yokohama Tokyu REI Hotel. We’re delighted to hear that you appreciated our convenient location and found the bed comfortable. Please accept our sincere apologies for the inconvenience you experienced during the check-in process. Your comments are truly valuable, and we will take them into consideration as we continue working to enhance the overall guest experience. We hope to have the pleasure of welcoming you back in the future for a more relaxed and enjoyable stay. Thank you once again for your kind words and thoughtful feedback.
Thank you for taking the time to share your experience at Yokohama Tokyu REI Hotel. We’re delighted to hear that you appreciated our convenient location and found the bed comfortable. Please accept our sincere apologies for the inconvenie… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewOverall the Hotel was good.
Nothing was in the refrigerator; some courtesy bottled water should have been provided.
Thank you for sharing your feedback about your recent stay with us. We appreciate your comments regarding the refrigerator. While we do not currently offer complimentary bottled water in our rooms, we are always looking for ways to improve our guests’ comfort. We hope to have the opportunity to welcome you back and provide you with an even better experience. Best regards,
Thank you for sharing your feedback about your recent stay with us. We appreciate your comments regarding the refrigerator. While we do not currently offer complimentary bottled water in our rooms, we are always looking for ways to improv… Show more
Reviewed: 10 May 2025 · Stayed in April 2025
Verified reviewLocated a couple hundred meters from the first metro station after Yokohama train station in an upscale neighborhood of the business district, Yokohama Tokyo REI Hotel boasts the most welcoming, considerate and polite staff you can ever expect, sleek and modern facilities, a Japanese and Western breakfast buffet worth the fee and super comfortable beds and pillows waiting for you after a long day trip. The room is impeccably clean, with free, high-quality toiletries hidden in a box above the toilet, in addition to shampoo, conditioner and body wash better than in any other hotel I've ever stayed before, including 5-star hotels. The guests mostly consist of professionals attending conferences, so you can expect a quiet, polite and respectful environment. In the reviews, some guests complain about the lack of international channels, but we could not have cared less. In Tokyo, we walked more than 20Km/day, on average, without even realizing it while sightseeing, so at the end of the day, all we wanted was to go back to our room at Yokohama Tokyo REI Hotel, with a large bathtub and a super comfy bed. We selected this hotel for its breakfast buffet and location close to Yokohama train station, which is a perfect choice for travellers planning day trips to Kumadera, Hakone and Most Fuji, in addition to Tokyo highlights, like Ueno park. Yokohama train station has numerous restaurants with delicious food at good prices, and almost very destination was less than 1-h away by train. Above all, I will always remember the kind and helpful staff, meriting 10/10 any day of the week.
I cannot think of anything to complain about, but I do have one recommendation to make to all guests: take the metro from the Yokohama train station on arrival. Even if you have an e-SIM and/or unlimited data, you may get lost on your 17-minute walk from Yokohama train station to the hotel while navigating intricate overpasses and confusing blocks with skyscrapers when you are sleep deprived and jet lagged on arrival.
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are truly grateful for your warm words, which have deeply encouraged all of our staff. We are honored to hear that you were satisfied with the heartfelt service provided by our team, and that you enjoyed our breakfast buffet and the cleanliness of your room. In particular, we sincerely appreciate your kind compliments regarding our high-quality amenities and the comfort of our beds. It brings us great joy to know that you were able to relax and unwind in the quiet business district while enjoying your stay after a day of sightseeing. We also thank you for your valuable feedback regarding access from Yokohama Station. As you rightly pointed out, finding the way can be challenging for first-time visitors. Should you choose to stay with us again, please feel free to ask our front desk staff for assistance. We will be happy to provide you with a local area map and support you in making your stay as smooth and comfortable as possible. We will continue striving to provide services that exceed your expectations, and we sincerely look forward to welcoming you again in the near future.
Thank you very much for staying at Yokohama Tokyu REI Hotel. We are truly grateful for your warm words, which have deeply encouraged all of our staff. We are honored to hear that you were satisfied with the heartfelt service provided by ou… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewThe convenience store being near is a plus. Coworking space is good as well.
Breakfast was poor considering the price.
Thank you very much for choosing Yokohama Tokyu REI Hotel. We are very pleased to hear that you liked our location and coworking space. However, we sincerely apologize that our breakfast did not meet your expectations. We appreciate your feedback and will take it into consideration to improve our services in the future. We look forward to serving you again.
Thank you very much for choosing Yokohama Tokyu REI Hotel. We are very pleased to hear that you liked our location and coworking space. However, we sincerely apologize that our breakfast did not meet your expectations. We appreciate your fe… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewEverything
Thank you very much for staying at Yokohama Tokyu REI Hotel. We sincerely appreciate your high evaluation of our hotel. We are very pleased that we were able to meet your expectations. We sincerely look forward to welcoming you again.