Reviews of Hilton Hiroshima 4 stars
7300043 Hiroshima, Hiroshima, 11-12 Fujimicho, Naka-ku,, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBeautiful views from our suite! Zero fault with the room. We really enjoyed utilizing room service and enjoying the space (food was delicious and hot when it arrived). Lounge area had a decent selection available for food and drinks, though it definitely got busy. We were easily able to walk to the Peace Park and Museum from the hotel.
Swim cap requirement and rental caught us by surprise; we haven’t seen that before. We decided to not bother and instead just used the sauna and jacuzzi.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewClean, nice large rooms, lovely pool and gym. Highly recommend. Nice view
Location was good but not excellent
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLoved the spa, had everything we needed. Great location, 10 minute walk to down town. Friendly and helpful staff
Nothing
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWhat an exceptional place to stay and it definitely exceeded our expectations. The Hotel is not far too far from Hiroshima Train Station so after getting off the bullet train, an easy bus ride or taxi. It is also not too far from the Hiroshima Pease Memorial, so very accessible. The hotel is beautiful, the staff friendly and extremely welcoming. We were located on the 16th floor and had fantastic views across Hiroshima. The room was larger than expected, had everything we could have wanted and was absolutely beautiful. The bar area is amazing with a great selection of cocktails. The buffet breakfast was fantastic, could not have been better nor provided more options (you just want to keep eating). No expense has been spared to make this an amazing world class hotel. We really felt pampered. I do however have a negative.....I wish we had stayed here longer (we only had one night). They do really look after you and I cannot recommend this Hotel enough.
Nothing, everything was exceptional. I wish we had stayed longer. The Hotel really looks after you and everything is just amazing.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location
We booked a room for 4 people and got a 2pp room where 4 beds were placed. We could not walk around in the room anymore. Just offering such a room is not Hilton worthy. We were able to switch, with extra pay, to 2 rooms.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSpacious room. It was clean. Excellent room service. Friendly staff.
Limited vegan options.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewJapanese style Hilton excellence
Lobby, friendliness, cleanliness
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewFrom the second we stepped out of our taxi from the train station to the second we departed back to the station after 2 days, we were treated like a king and queen. Every single member of staff was courteous and friendly. The hotel smelt amazing - even the parking garage!! We were offered an upgrade to Executive- well worth the extra expense just to access the dining room on the 22nd floor for a spectacular sunset with complimentary food and drink! Breakfast is also included in the Executive package - so upgrade if you can. Our room was lovely with excellent amenities albeit it had a slightly ‘sweaty’ smell - not sure why as it was kept meticulously clean by the staff. The night views from the 20th floor were incredible. Cannot fault this hotel for anything really - great location, fabulous staff and amenities, wonderful views. Would definitely book again.
Our room had a slightly ‘sweaty’ smell - from the second we walked in - so it wasn’t us despite the relentless heat. That said I still wouldn’t hesitate to stay in this exact room again as it was streets ahead of some of the rooms we stayed in on our trip.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was excellent-good variety.
Concierge services needed more knowledgeable staff
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, everything you would expect from a Hilton. Good facilities and a nice pool area.
Annoying you had to pay for a swim cap if you wanted to use the pool. location could have been better, as its not near major trams or bus routes
Dear Luke, Thank you very much for staying with us at the Hilton Hiroshima. We're delighted to hear that you enjoyed our facilities and the pool area. We appreciate your comments regarding the swim cap policy and will take them into consideration as we strive to enhance our guest experience. We understand that our location may not be ideal for everyone, but we hope you were still able to enjoy your stay. We look forward to welcoming you back in the future!
Dear Luke, Thank you very much for staying with us at the Hilton Hiroshima. We're delighted to hear that you enjoyed our facilities and the pool area. We appreciate your comments regarding the swim cap policy and will take them into… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewGreat hotel- location , rooms, staff
Breakfast was not up to 5 star standard- many dishes cold which were meant to be hot and not replenished regularly.
Dear Kuljeet, Thank you for your kind words about our hotel, including our location, rooms, and staff. We truly appreciate your feedback regarding the breakfast experience. We strive to maintain a high standard, and we apologize for falling short during your stay. Your comments will be shared with our team to ensure we improve our service and offerings. We hope to welcome you back for an even better experience in the future.
Dear Kuljeet, Thank you for your kind words about our hotel, including our location, rooms, and staff. We truly appreciate your feedback regarding the breakfast experience. We strive to maintain a high standard, and we apologize for fall… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewBeautiful and modern, comfortable beds, wonderful facilities. The restaurants and breakfasts were exemplary.
Nothing!
Dear Margie, Thank you very much for staying with us at the Hilton Hiroshima. We are thrilled to hear that you found our hotel beautiful and modern, and that you enjoyed the comfort of our beds and the quality of our facilities. It's great to know that our restaurants and breakfasts exceeded your expectations. We appreciate your feedback and look forward to welcoming you back for another exceptional stay!
Dear Margie, Thank you very much for staying with us at the Hilton Hiroshima. We are thrilled to hear that you found our hotel beautiful and modern, and that you enjoyed the comfort of our beds and the quality of our facilities. It'… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was comfortable and everything was perfect. Very clean, cozy to sleep, great view, enormous breakfast! Safe neighborhood and many amenities in the hotel!
Dear Κατερίνα, Thank you very much for staying with us at the Hilton Hiroshima. We are thrilled to hear that you found your stay comfortable and enjoyed the cleanliness, cozy atmosphere, and great views. It's also fantastic to know that you appreciated our breakfast offerings and the amenities we provide. We hope to welcome you back for another perfect stay in the future!
Dear Κατερίνα, Thank you very much for staying with us at the Hilton Hiroshima. We are thrilled to hear that you found your stay comfortable and enjoyed the cleanliness, cozy atmosphere, and great views. It's also fantastic to know … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewThe room really did exceed expectations. It was absolutely huge and stunning.
Dear Lee, Thank you very much for staying with us at the Hilton Hiroshima. We're thrilled to hear that your room exceeded your expectations and that you found it both huge and stunning. Our team works hard to create a comfortable and impressive environment for our guests, and it's rewarding to know we succeeded during your stay. We hope to welcome you back soon for another exceptional experience!
Dear Lee, Thank you very much for staying with us at the Hilton Hiroshima. We're thrilled to hear that your room exceeded your expectations and that you found it both huge and stunning. Our team works hard to create a comfortable an… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGood location, nice area
I have to use a translator because the workers don't speak or understand English,
Dear Zunny, Thank you very much for staying with us at the Hilton Hiroshima. We're glad to hear that you enjoyed our location and the surrounding area. We apologize for the language barrier you experienced during your stay. We are continuously working to improve our communication skills and will take your comments into consideration. We hope to welcome you back in the future!
Dear Zunny, Thank you very much for staying with us at the Hilton Hiroshima. We're glad to hear that you enjoyed our location and the surrounding area. We apologize for the language barrier you experienced during your stay. We are c… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified review