Sheets had a stain, there was old dust on the window frame.

Good location near transit.

Stayed in August 2025

the room

Stayed in August 2025

Tiny rooms. They can really work on cleanliness.

Convenience of the location. Close to the train station and restaurants. Friendly staff.

Stayed in March 2025

Price and staff

Location

Stayed in December 2024

The room are so small

Stayed in November 2024

smell of cigarettes in my non-smoking room:-(

Location

Stayed in October 2023

Room was so dusty at check in that we actually wiped down surfaces ourselves to feel clean. Bed for 2 people is basically a single bed. Extremely small room even by Japanese standards. On-site dryer took 2.5 hours to dry clothes.

Close to train station and friendly staff.

Stayed in January 2023

dusty

accessible

Stayed in January 2023

It was advertised as Shinjuku, but it was in fact to stations away from Shijnuku. The staff could in no way have a conversation in English, they were entirely unhelpful. Couldn't lend an extra pillow, couldn't fix the bidet that was not working, couldn't help order a taxi or get a number for a taxi to the airport. Dirty room, mold, dust, stains, smells. Extremely small room, very hard and uncomfortable bed. Didn't answer the phone or messages I sent regarding arriving late due to delays on the plane. Overcharged for a potentially lost room keycard. Only received one room keycard. The breakfast we paid for was not at the hotel but was a voucher at a very disappointing place with only option of a sandwich with meat or a sausage I bread. These people did not either speak English. The day we went for a long guidet trip and needed food early they were not open and not willing to organise giving food the night before. Tried adding photos but the sight wouldn't let me.

Close to station TakaDanoBaba so we at least got get around to other places.

Stayed in January 2025

Mattress wasn't terribly comfortable. The door locking/unlocking card system would benefit from better instruction in English. Upon checking into one of the rooms, the available roll of toilet paper was less than half full, with no in-room replacement.

Room amenities and layout were good, the view was fantastic. Hot water was a good temperature.

Stayed in December 2024

The beds have a window above that all of the streetlights shine straight onto pillows from all night, if you like to sleep in the dark without light shining on your face, be aware. I got so itchy from the beds, I couldn’t see any bugs but have horribly itchy bites all over, the walls had horrible stains all over them some look like they have never been wiped, the duvet cover had stains on it not washed between guests, everything was dusty.

The staff were pleasant although they did not respond to my message complaining of some issues.

Stayed in November 2024

Placed in Smoking room. Staff prioritized japanese nantional over foreigners when waiting for receptionist and refused to hold luggage upon checkout.

Stayed in July 2024

One of the worst stays in any hotel I’ve ever had! The worst feature was cleanliness. The room was dirty - there was dust caked on the noticed board and opening to the fridge, the walls were covered in scuff marks, and there was a half drunk cup of water left in the room by a previous guest. Staff were fine but not particularly polite or welcoming. I would expect more from those in the hospitality trade. The room and bed were not particularly comfortable to stay in. In comparison to other hotels in the same price bracket or indeed much lower price brackets this place was truly terrible. I can’t recommend strongly enough not to stay here - after all the main thing that a guest wants in a hotel is cleanliness and comfort - this is was not. You’re better staying at somewhere else nearby there are some Richmond Hotels, Metz Hotels, Toyoko Inns and the like in the area which will give you a much better experience.

The wifi was acceptable, but other than that there wasn’t anything to like. I guess the elevator was also nice enough and the way the doors were locked and unlocked was slightly different from other hotels which proved a nice distraction from everything else.

Stayed in January 2024

The room was gross. The carpet was discoloured, the desk had scratch marks and stains all over it, everything smelled like smoke and the bed was hard. I’ve stayed in many different business hotels before but this was the worst one by far. All I expect is for things to be clean and it didn’t even meet that expectation. And I paid like $200 for it lol. What a joke.

The location was the only good thing. It was close to the car rental place.

Stayed in October 2023

no breakfast

no breakfast

Stayed in September 2023

My room smelled like someone was there the whole day smoking cigarettes although I selected a no-smoking room. It was truly disgusting.

Stayed in August 2023

The location of hotel is close to train station and is convenient for us. The room is very clean and each staff is kind.

Stayed in August 2023

-not everyone among staff speaks English -can't pay by apple pay

-location (5 mins to JR and Metro) -staff (had a problem with payment - they made their best) -nice cosmetics in the room

Stayed in May 2023

Small double bed, but not a big issue

Great value for money. Close to train station. Clean and good room. Very friendly staff.

Stayed in May 2023

The staff were really kind and really considerate to us even though we were 3 very tired individuals.

Stayed in February 2023

Nothing

Card key

Stayed in December 2022

The only complaint I could mention is that the tumble dryers in the laundry room take way too long. I had one load of 2 pairs of jeans and a hoodie take 1.5 hours to dry

great location with many clubs, bars, restaurants, and convenience stores close by. close to the station with quick access to Shinjuku Stations and Shinjuku Sanchome

Stayed in November 2022

the cleanest LiveMax I have stayed at, newer property that is well kept

Stayed in December 2022

Rooms are a bit smaller than most standard American hotels but the location gives way to you spending very little time in your room. So that was fine in my opinion.

Amazing location! about a 5 min walk to the Takadanobaba Station which is perfect. Two 7/11’s within a one minute walk from the lobby. To top it off all off the food around the hotel was outstanding. 10/10 we will definitely be coming back!

Stayed in March 2023