399-9301 Nagano, Hakuba, Hokujo 3020-627, Japan
#2 of 116 hotels in Hakuba
Guests' ChoiceBased on 121 hotel reviews
9.7Cleanliness
9.8
Comfort
9.6
Location
9.8
Facilities
9.6
Staff
9.9
Value for money
9.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2025
John
JapanGreat location. Excellent free/private onsen at the property. Host was super nice. Cute breakfast.
Stayed in March 2025
Reviewed: 1 April 2025
Alexandra
AustraliaWe had the absolute delight of staying at Hotel Soyokaze for our snowboarding trip in January. Our earlier accomodation hosts in Nagano knew Takao and his wife personally and spoke so highly of them - they are incredibly hospitable and make the hotel so homely, you look forward to coming back at the end of each day! They cook a banging breakfast, but it is continental rather than a traditional Japanese fish and rice set (which we would have preferred) - I would recommend booking that in early as there are limited numbers. There is an amazing private onsen that opens into the courtyard (beautiful in the snow), a huge, warm fireplace to enjoy an Asahi around and a drying room downstairs for your gear. The location in Echoland is arguably the best you could ask for - it is central to all of the restaurants and shops and a shuttle to the slopes stops within 100m. I can’t emphasise how generous, hard working and kind both Takao and his wife are - they cared for my very minor snowboarding injury, picked us up/drove us to the bus station and around Hakuba village and always had time to sit down around the fire to have a chat. We will stay with them next time we visit Hakuba for sure!
Stayed in January 2025
Reviewed: 22 March 2025
Amy
AustraliaNothing! Everything was perfect.
Hotel Soyokaze felt like a home away from home. We loved everything about this hotel, especially Taka (owner) and his wife. Taka was so helpful and really made our stay so great. We really appreciate how Taka went above and beyond in helping us out with getting to and from the bus terminal, day passes for the resorts, and just being the most happy helpful host ever! The private onsen was amazing. The drying room with the laundry facilities was really great. The hotel decor felt so cosy and homely, we loved it and it was a nice change from the modern hotels. Everything was so clean and well looked after. We had everything we needed in our spacious room. Thanks again for everything Taka!
Stayed in March 2025
Reviewed: 19 March 2025
Samantha
AustraliaThe hosting couple were incredibly lovely and accommodating to us during our stay. Takao picked us up from the train station when we arrived and also dropped us off when it was time for us to leave. The room had its own bathroom, mini fridge, desk, coffee table, couch and plenty of space for luggage. There was also a storage room for snowboards and a laundry which you could pay 100 yen to use each time. Very generous price in my opinion and we were happy we had easy access to washing machines and dryers. The hotel also has its own private onsen which was incredible! We used it everyday after snowboarding. A perfect location too right in the heart of Echoland with bus stops and a wide range of restaurants surrounding. Would definitely stay there again.
Stayed in March 2025
Reviewed: 14 March 2025
Chun-i
TaiwanThe host is very friendly and welcoming. The hotel is very clean. And the outdoor onsen is superb.
Stayed in March 2025
Reviewed: 13 March 2025
Rui
AustraliaClean, Takao is super friendly and helpful, private onsen is awesome.
Stayed in March 2025
Reviewed: 10 March 2025
Ross
AustraliaExcellent breakfast
Stayed in March 2025
Reviewed: 9 March 2025
Benjaporn
ThailandMy stay at Hotel Soyokaze was truly wonderful! Located in Echoland, the hotel is surrounded by restaurants, bars, and a convenience store, making it super convenient. Plus, the free shuttle bus to Hakuba’s top ski resorts is just a 1-minute walk away (some stops are about 3 minutes), making it incredibly easy to hit the slopes. One of the best surprises was the room—it looked even better than in the photos! Clean, cozy, spacious room, and well-maintained, it was a perfect retreat after a long day in the snow. The private onsen was another highlight, which you can book at your preferred time—a perfect way to relax after a long day in the snow. They also offer discounted ski lift passes, which is a great bonus for skiers and snowboarders. But what really made my stay exceptional was Taka’s hospitality. He was incredibly kind, helpful, and attentive, making sure everything was smooth from start to finish. His pick-up and drop-off service was a lifesaver, and he even helped carry my heavy luggage to my room and onto the car—something that not every hotel would do. His warm and welcoming nature truly made me feel at home, and his dedication to making guests comfortable is beyond impressive. If you're looking for a hotel with great location, excellent facilities, and outstanding hospitality, Hotel Soyokaze is the perfect choice. I would absolutely stay here again!
Stayed in March 2025
Reviewed: 5 March 2025
Geoffrey
New ZealandVery minor grumble but I was not a big fan of the powdered green tea supplied in the room - but it was okay.
Having the "onsen" hot pool was great to ease out my muscles after each days skiing. Takao san was very hospitable and accommodating. Breakfast availability was great so you could hit the slopes without having to sort that out. The location was very handy to the restaurants in Echoland and bus stops to reach the skifields. Takoa san picked me up from the station and dropped me off when I left.
Stayed in March 2025
Reviewed: 2 March 2025
David
AustraliaNothing.
Everything!! The private onsen was the game changer. Right next door to the main strip of Echoland and ski resort shuttles
Stayed in February 2025
Reviewed: 2 March 2025
Jack
AustraliaTaka and his wife were lovely and extremely helpful hosts. They went out of their way to make our stay comfortable and assist with any questions that we had - whether it be lift tickets, ski hire or buses. The facilities were immaculate and the private onsen (in the snow) was great to share as a couple. One of the best places we have ever stayed. Location in the heart of Echoland was convenient for getting to all of Hakuba’s resorts. Thank you Taka!
Stayed in March 2025
Reviewed: 1 March 2025
Lucas
AustraliaTaka is an amazing host. He organised cheap ski passes and all hire for us. Transfer to the bus was a great bonus. Taka really cares about his guests and the rooms are very clean and neat. Private onsen is amazing and value for money. Location is excellent for skiing with the bus right out the door to the mountains.
Stayed in March 2025
Reviewed: 1 March 2025
Katherine
AustraliaNothing.
The property was in Echoland; an excellent location being next to Lion Ski Rental, Jaja Supermarket & many delicious restaurants nearby. Takao and his wife were wonderful hosts; extremely friendly, welcoming and always smiling. Takao speaks English and was so kind to take us from and to the train station. The hotel itself feels like a country Japanese home with beautiful and classy decor. There is a fireplace. There is also a private onsen (book once a day) that guests can use with washing facilities - wonderful!! The breakfasts were superb. Each breakfast was home-cooked - delicious omelette with sausage/bacon, bread and jam, cereal and milk, juice, yoghurt, salad, fruit and tea. A nutritious and protein-packed breakfast that will prepare you for a day of skiing/snowboarding. The room was big!! Bed was really comfortable. Toilet had everything we needed. Beautiful cute room!! I love everything about Hotel Soyokaze. We felt like special guests staying in someone’s home. Thank you so much, Takao & wife. Staying here was a highlight for my partner and I in Japan. We will always cherish our special experience here.
Stayed in March 2025
Reviewed: 26 February 2025
Natasha
AustraliaLocation was absolutely fantastic and the hosts were amazing and super helpful.
Stayed in February 2025
Reviewed: 25 February 2025
Uffer
United StatesThe location was excellent, a few steps from the main street in Echoland. The facility was clean, warm and very quiet. Mostly, Taka-san, the owner was most enjoyable and very helpful letting us know the mountain and ski status daily, how to get the most efficient shuttles to and from the ski resorts, and arranging any transportation to and from bus and train stations. Very friendly and made our stay quite enjoyable.
Stayed in February 2025
Reviewed: 20 February 2025
Brendan
AustraliaLocation is perfect is staying in Echoland. The owners are a typically wonderful, warm and accommodating Japenese couple. They're knowlegdeable, great cooks and would go out of their way to help you. The onsen is amazing.
Stayed in February 2025
Reviewed: 20 February 2025
Grace
AustraliaThere is nothing bad I could say!
Exceptional stay at hotel soyokaze! Our room was so spacious and had everything we needed, there were fresh towels and bins replaced daily. Takao the owner went above and beyond for us, taking us to and from the bus terminal, to the atm across town, and to drop our bag off at the delivery service. He was so so lovely. The location is just perfect as well, walking distance to everything you could need for a snow trip. We will be back!
Stayed in February 2025
Reviewed: 20 February 2025
Sheila
AustraliaNothing
Everything! The owners we so helpful in terms of suggestions on the best ski locations due to weather , restaurants suggestions were fabulous. The location is perfect for the shuttle bus, little store , and restaurant. Fabulous little private Onsen you can book a time slot for each day.
Stayed in February 2025
Reviewed: 17 February 2025
Samantha
AustraliaNothing
The hotel is extremely convenient location wise. A 1 minute walk to the Main Street in echoland with great access to buses going to the slopes. Takao and his wife are excellent hosts. Takao picked us up from the train and dropped us to the bus and gave us some great advice throughout our stay. The private onsen was also a game changer.
Stayed in February 2025
Reviewed: 16 February 2025
Wing
Hong KongI stayed for three nights. Thank you Kata for your hospitality. The hotel is very clean and tidy, with many plants, which makes it feel very fresh and elegant. The room is spacious and tidy, and the hot spring is very comfortable. I will come again next year.
Stayed in February 2025
Reviewed: 16 February 2025
Tayla
AustraliaNothing !
Best accommodation in Echoland, couldn't recommend it more highly. Amazing private onsen!
Stayed in February 2025
Reviewed: 11 February 2025
Mandyfay
AustraliaAbsolutely amazing stay, hotel was clean and cosy, the location is perfect and Taka was so friendly and helpful
Stayed in February 2025
Reviewed: 10 February 2025
Annette
AustraliaVery close to ski fields and restaurants. Quiet. The owners were amazing- very helpful and attentive. Great breakfasts.
Stayed in February 2025
Reviewed: 5 February 2025
Tom
AustraliaNothing bad to say at all! Will stay here again!
This is the best hotel we stayed in on our Japan holiday! The owners are INCREDIBLE, so kind, helpful and well managed. Onsen - amazing, can book in daily! Location - incredible, close to all snow bus stops! Right in echoland the central hub! Rooms - big, comfortable beds, own bathroom, so warm and perfect. Breakfast option available.
Stayed in February 2025
Aberdeen, USA
Hoffman Estates, USA
Santee, USA
Friesenheim, France
Sartajada, Spain
Fira, Greece
Risoul, France
Tbilisi City, Georgia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content