8.4

Opiniones del HOTEL PetitBali Higashi-Shinjuku 3 estrellas

160-0021 Prefectura de Tokio, Shinjuku-ku Kabukicho 2-5-1 , Japón

  • Estefania

    Escrito en 7 de mayo de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    La ubicación muy buena, el cuarto de baño grande a comparación de otros, bebidas y algo de bollería gratis las 24h, infinidad de artículos de aseo personal, camas pequeñas pero cómodas. Nos hicieron un obsequio por nuestra luna de miel.

    La habitación era extremadamente pequeña, no podíamos abrir las maletas y casi no podíamos movernos por la habitación.

    Respuesta del alojamiento:

    Thank you for your feedback! We are so glad to hear you enjoyed our central location, the complimentary drinks and pastries, the spacious bathroom, and the special touch for your honeymoon. We truly appreciate your kind words about our amenities and service. We understand that the room size did not meet your expectations, and we are sorry for any inconvenience this caused during your stay. While our rooms are designed to maximize comfort in a compact space, we’re always exploring ways to improve. We hope to welcome you again in the future—perhaps in one of our larger room categories.

    Thank you for your feedback! We are so glad to hear you enjoyed our central location, the complimentary drinks and pastries, the spacious bathroom, and the special touch for your honeymoon. We truly appreciate your kind words about our amen… Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    14 de junio de 2025
  • Christian

    Escrito en 20 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    La amabilidad del personal, la buena ubicación y los amenities gratuitos

    La habitación es muy pequeña y la cama nada cómoda

    Respuesta del alojamiento:

    Thank you so much for sharing your thoughts! We're thrilled to hear you appreciated the friendliness of our staff, our convenient location, and the complimentary amenities we provide. Your comfort is important to us, so we’re genuinely sorry to learn that the room size and bed comfort fell short of your expectations. We understand how crucial a good night's sleep is, and we’re continuously working to improve our accommodations. If you have any specific preferences for future stays, please let us know—we’d be happy to assist in finding a room that better suits your needs. Your feedback is invaluable in helping us enhance our guest experience. Thank you again, and we hope to welcome you back soon!

    Thank you so much for sharing your thoughts! We're thrilled to hear you appreciated the friendliness of our staff, our convenient location, and the complimentary amenities we provide. Your comfort is important to us, so we’re genuinely … Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    24 de septiembre de 2024
  • Ismael

    Escrito en 22 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico

    El hotel es un tanto peculiar, parece más bien un hotel de "parejas" que van a pasar el rato, Tiene muchísimas "amenities" gratis, esto es, todo tipo de jabones, geles, cremas y todo lo que te puedas imaginar para el cuidado personal, como si fuera un buffet libre, a parte del montón que tienen en la habitación. Igual pasa con el tema de desayuno y comida, tienen una especie de cara libre para desayuno y picoteo durante el día algo básica pero que está bien teniendo en cuenta que es gratis. Hay otra zona donde tienen bebidas fritas y calientes, incluidas algunas bebidas alcohólicas y algún postre, también a coste cero.

    La habitación era muy antigua, aunque las hay más nuevas, eso sí con muchos detalles y un montón de amenities. Era pequeña, la cama mejorable. En el baño había muchísimo calor. Necesitan una remodelación, seguro que las nuevas están mejor. Eso sí, la sensación es de un hotel para encuentros casuales, no familiar.

    Respuesta del alojamiento:

    Thank you for sharing your feedback with us following your recent stay. We appreciate your detailed observations. We're glad to hear that you appreciated our unique amenities, including our wide array of personal care products and the complimentary breakfast and snacks available throughout the day. Providing a variety of choices is important to us, and we're pleased that you found it satisfactory. We apologize for any inconvenience caused by the condition of your room and the bathroom temperature. Please rest assured that your comments have been shared with our team to address these issues promptly. Regarding the hotel's ambiance, we strive to create an inclusive environment for all our guests. Your perception is valuable to us, and we will continue to improve our facilities and services to better meet the needs of all visitors. We hope to have the opportunity to welcome you back in the future for an improved experience.

    Thank you for sharing your feedback with us following your recent stay. We appreciate your detailed observations. We're glad to hear that you appreciated our unique amenities, including our wide array of personal care products and the … Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    22 de julio de 2024
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  • 7.0 Bien
    Natalia

    Escrito en 21 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    El alojamiento está bien ubicado a 7 min caminando al metro o algunos barrios interesantes cerca para salir de noche, El personal muy amable y el desayuno disponible de 7 a 14 muy bueno.

    La habitación muy pequeña, no tenía el espacio suficiente.

    Respuesta del alojamiento:

    Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our accommodation well-located and enjoyed the convenience of nearby subway access and vibrant neighborhoods. It's also wonderful to know that you found our staff friendly and appreciated our breakfast offerings. However, we regret to learn that the size of your room did not meet your expectations. We understand the importance of comfort during your stay, and we apologize for any inconvenience this may have caused. Your comments are valuable to us as they help us identify areas for improvement. Please know that we take your feedback seriously, and we will use it to enhance the experience of our future guests. Thank you once again for choosing to stay with us. We hope to welcome you back in the future for an improved experience.

    Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our accommodation well-located and enjoyed the convenience of nearby subway access and vibrant neighborhoods. It's also wonderful to … Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    22 de junio de 2024
  • Ruiz

    Escrito en 15 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    La ubicación es excepcional

    Las habitaciones estándar son muy pequeñas. No hay sitio para ubicar las maletas.

    Respuesta del alojamiento:

    Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our exceptional location. We apologize for any inconvenience caused by the size of our standard rooms. We understand that space can be a concern, especially when it comes to luggage. Your feedback is valuable to us, and we will consider how we can improve the storage options in our rooms to better accommodate our guests' needs. We hope that despite this issue, you were able to enjoy the other aspects of your stay with us. Should your travels bring you back to our area, we would love the opportunity to provide you with a more comfortable experience in one of our larger rooms or suites. Thank you again for choosing to stay with us. We look forward to welcoming you back in the future.

    Thank you for your feedback regarding your recent stay with us. We appreciate your positive comments about our exceptional location. We apologize for any inconvenience caused by the size of our standard rooms. We understand that space can … Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    18 de junio de 2024
  • Marco

    Escrito en 22 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    La ubicación es perfecta y los amenities que te dan gratis son geniales. El hotel está bonito y tranquilo y el ambiente es muy relajante

    No hacen limpieza en el cuarto, incluso cuando les preguntamos si podía hacerlo, nunca lo hicieron. Los cuartos son extremadamente pequeños.

    Respuesta del alojamiento:

    We truly appreciate your positive feedback on our location and complimentary amenities. However, we are disappointed to learn that we fell short in maintaining cleanliness and providing spacious accommodations. Our policy regarding room cleaning is indeed based on the presentation of the cleaning card at the front desk. However, we understand that this might not have been communicated clearly during your stay. We apologize for any confusion or inconvenience this may have caused. Your feedback is invaluable, and we will make sure to improve our communication regarding this policy in the future. Please accept our sincere apologies for any inconvenience caused. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.

    We truly appreciate your positive feedback on our location and complimentary amenities. However, we are disappointed to learn that we fell short in maintaining cleanliness and providing spacious accommodations. Our policy regarding room cl… Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    22 de mayo de 2024
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  • Raquel

    Escrito en 7 de mayo de 2024 · Se alojó en abril de 2024

    Comentario auténtico

    Los amenities, la atención del personal y la zona de estar de abajo. También la ubicación. Bañera gigante

    Cama enana e incómoda

    Respuesta del alojamiento:

    We are glad to hear you're enjoying the amenities, the attentiveness of our staff, and the downstairs living area. Your feedback about the bed size and comfort is valuable to us, and we apologize for any inconvenience caused. We always strive to make sure our guests have a comfortable stay, so please let us know if there's anything else we can do to enhance your experience. We appreciate your input and hope you continue to enjoy your time here.

    We are glad to hear you're enjoying the amenities, the attentiveness of our staff, and the downstairs living area. Your feedback about the bed size and comfort is valuable to us, and we apologize for any inconvenience caused. We always… Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    8 de mayo de 2024
  • Marcos

    Escrito en 24 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico

    Freebies

    Algo pequeño

    Respuesta del alojamiento:

    Thank you for sharing your thoughts with us. We're glad you enjoyed the complimentary perks. We're sorry to hear the room size wasn't up to your expectations .Your feedback helps us improve. We'll take your comments into account for future improvements. Hope to welcome you back soon.

    Thank you for sharing your thoughts with us. We're glad you enjoyed the complimentary perks. We're sorry to hear the room size wasn't up to your expectations .Your feedback helps us improve. We'll take your comments into ac… Mostrar más

    HOTEL PetitBali Higashi-Shinjuku
    8 de abril de 2024
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