Reviews of Hotel Hankyu International 5 stars
530-0013 Osaka Prefecture, Osaka, Kita-ku Chayamachi 19-19, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewCity view, room size, and cleanness, friendly staff
Poor breakfast selection, no buffet, a gym with few equipment and facilities. Late opening time in the gym. Restricted rules and regulations in the pool that do not make sense for an international hotel. Also, we had to pay for the gym /pool to use the facility. Access is free only for the first night
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe had a wonderful experience. We had a sudden change of circumstance which meant we could only stay for one of three nights that we had booked and prepaid. I explained the situation to the staff at reception and then made a request via Booking.com for the change. The reception staff said they would process a refund, which was done the next morning. Thankyou Hotel Hankyu.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLovely hotel with rooms with incredible views of the city
It was a a glorious hotel in the past and does not feel old, but has some wear and tear
Thank you very much for staying at Hotel Hankyu International. Our hotel offers rooms with excellent views located on the upper floors from the 26th floor and above, where you can enjoy the nightscape of Osaka city. We have received your comments regarding the aging of the building; however, we conduct daily maintenance to ensure a comfortable stay. We will continue to strive to provide services that satisfy our guests. Hotel Hankyu International
Thank you very much for staying at Hotel Hankyu International. Our hotel offers rooms with excellent views located on the upper floors from the 26th floor and above, where you can enjoy the nightscape of Osaka city. We have received you… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewHigh end facilities in great location in Osaka. Nice views from upper floors. Very friendly staff and efficient check in check out process (latest check out experienced in Japan)
Nothing
Thank you very much for choosing to stay at Hotel Hankyu International and for your kind words of praise. We are truly delighted to hear that you were satisfied with the view from the upper floors, the service provided by our staff, and the check-in and check-out procedures. We will continue to strive to ensure that all our guests have a comfortable stay. We sincerely look forward to welcoming you again.
Thank you very much for choosing to stay at Hotel Hankyu International and for your kind words of praise. We are truly delighted to hear that you were satisfied with the view from the upper floors, the service provided by our staff, and t… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe atmosphere was good and the staff was friendly/hospitable. View from the room was nice
The pool was closed due to the holidays and there was no laundry service due tobthe holidays. Breakfast was too busy, waiting time of 45 minutes
Thank you very much for sharing your impressions of your recent stay with us. We are delighted to hear that you enjoyed the atmosphere of our hotel, the view from your room, and the friendly hospitality of our staff. At the same time, we sincerely apologize for the inconvenience caused by the closure of the pool and the temporary suspension of laundry service during the Obon period. We also regret that you experienced a long waiting time for breakfast, and we will share your feedback with the relevant teams to improve the efficiency and comfort of our dining service. We hope to have the pleasure of welcoming you again in the future, and to provide a stay that is both seamless and enjoyable from start to finish. Hotel Hankyu International
Thank you very much for sharing your impressions of your recent stay with us. We are delighted to hear that you enjoyed the atmosphere of our hotel, the view from your room, and the friendly hospitality of our staff. At the same time, we s… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNice deco, big room, good location
Nothing
We are truly delighted to learn that you enjoyed the comfort of your room, the quality of our service, and the refinement of our amenities. It gives us great joy to know that the views, location, and breakfast all added to the pleasure of your stay. Your gracious words regarding the décor and spaciousness of our rooms are deeply appreciated, and we are most grateful for your thoughtful recognition. It will be our sincere pleasure to welcome you back on your next visit to Osaka, where we look forward to providing another memorable experience. With heartfelt gratitude, Hotel Hankyu International
We are truly delighted to learn that you enjoyed the comfort of your room, the quality of our service, and the refinement of our amenities. It gives us great joy to know that the views, location, and breakfast all added to the pleasure of y… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel, excellent breakfast
Spa was not included, fee to pay Poor wifi quality Reception had no information about visiting the Expo2025
Thank you for choosing to stay at Hotel Hankyu International. We also greatly appreciate your feedback on your stay. Thank you very much for your kind words about our hotel's breakfast. We are delighted to have been able to provide a service that satisfied you. We apologize for any inconvenience caused by the quality of our Wi-Fi. We will take your valuable feedback into consideration as we work to improve our services in the future. Please ask our staff for information about Expo 2025. We apologize for the lack of information. All our staff look forward to having you stay with us again.
Thank you for choosing to stay at Hotel Hankyu International. We also greatly appreciate your feedback on your stay. Thank you very much for your kind words about our hotel's breakfast. We are delighted to have been able to provide a se… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewI enjoyed the Japanese style breakfast very much. The service is warm enough.
The room air condition system is not easy to manage.
Thank you for staying at Hotel Hankyu International. We are very pleased to hear that you enjoyed your stay the other day. However, we apologize for the inconvenience caused by the air conditioning in the room. We will consider your comments for future improvement. We would appreciate it if you would consider staying with us again. Our staff looks forward to serving you again. Hotel Hankyu International
Thank you for staying at Hotel Hankyu International. We are very pleased to hear that you enjoyed your stay the other day. However, we apologize for the inconvenience caused by the air conditioning in the room. We will consider your comment… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWe chose this hotel for its location since our stay in Osaka included a few day trips outside the city by train. Once you get over the immediate shock of just how busy Osaka train station is you'll find sanctuary in this very spacious hotel. We used some of the onsite restaurants which were excellent. Highly recommend this hotel.
We are sincerely grateful for the time you have taken to share your gracious feedback. It brings us great pleasure to learn that our location served you well for your travels, and that you found a sense of tranquility within our spacious surroundings amidst the vibrant atmosphere of Osaka Station. We are also delighted that our onsite restaurants met your expectations and contributed positively to your stay. Your generous recommendation is truly an honour for us. We would be most delighted to welcome you back on your next visit to Osaka. Hotel Hankyu International
We are sincerely grateful for the time you have taken to share your gracious feedback. It brings us great pleasure to learn that our location served you well for your travels, and that you found a sense of tranquility within our spacious su… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location, customer service was top notch! Great view from the 33rd floor, club level was worth every dime.
That I had to leave.
Thank you very much for staying at our hotel and for your kind words. We are delighted to hear that you enjoyed the view from the 33rd floor and your experience at the Club Lounge. We will continue to strive to provide services that satisfy our guests. We look forward to seeing you again. Hotel Hankyu International
Thank you very much for staying at our hotel and for your kind words. We are delighted to hear that you enjoyed the view from the 33rd floor and your experience at the Club Lounge. We will continue to strive to provide services that satisfy… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff were amazing, room was huge, facilities were great. Loved every part of it.
Only issue is that you could hear the traffic crossing from our room.
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our staff service, spacious rooms, and hotel facilities. It is our great pleasure to know that you loved every part of your stay. We sincerely apologize for the noise from outside traffic that affected your comfort. We look forward to welcoming you back on your next visit to Osaka. Hotel Hankyu International
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our staff service, spacious rooms, and hotel facilities. It is our great pleasure to know that you loved every part of your stay. We sincerely apologize f… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation Room with a view Friendly staff Nice clubhouse
A biy outdated
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, the view from your room, and the service provided by our staff. We are also glad that you had a pleasant experience at the Club Lounge. We acknowledge your comment regarding the facilities being slightly outdated, and we will keep this in mind for future improvements. We appreciate your valuable input and hope to welcome you again in the future. Hotel Hankyu International
Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, the view from your room, and the service provided by our staff. We are also glad that you had a pleasant experience at the Club Loun… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation was nice and central to Osaka Station and connecting Train lines, staff were very friendly and helpful
Beds very very firm and pillows uncomfortable, one very firm one very flat, no visible alternate options
Thank you for choosing to stay at Hotel Hankyu International. We also greatly appreciate your feedback on your stay. We will take your comments seriously and use them to improve our service. We hope you will consider staying with us again in future. All our staff look forward to having you stay with us again.
Thank you for choosing to stay at Hotel Hankyu International. We also greatly appreciate your feedback on your stay. We will take your comments seriously and use them to improve our service. We hope you will consider staying with us again i… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewElegant yet pleasant. Good view of the river from the high floor we were staying. Practically at city center, easy to go anyway by foot, metro and taxi. Not short of places to eat.
Perhaps as expected of Japanese attitude and culture, obliging but not flexible at time.
Thank you for choosing to stay at Hotel Hankyu International. We are very pleased to hear that you were satisfied with your stay, as well as the view from the upper floors and the location. Our hotel is situated in the heart of Osaka city, and many guests appreciate the excellent access and the abundance of nearby dining options. We also thank you for your feedback regarding our service. To ensure a more comfortable stay for our guests, all of our staff will continue to strive for flexible and attentive service. We will utilize your valuable comments to further improve our services. We sincerely look forward to welcoming you again on your next visit.
Thank you for choosing to stay at Hotel Hankyu International. We are very pleased to hear that you were satisfied with your stay, as well as the view from the upper floors and the location. Our hotel is situated in the heart of Osaka city, … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGreat location, super close to the city shops and restaurants. Great restaurants within as well as a gym. The staff were super helpful. Housekeeping were beautiful, they figured out what tea/coffee we liked and would give us extra.
Nothing
Thank you for staying our hotel and your kind review. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our facilities in room and location. We look forward to welcoming you back to Hotel Hankyu International on your next visit to Osaka. Best regards, Hotel Hankyu International
Thank you for staying our hotel and your kind review. We're delighted that you enjoyed your recent stay with us. Also thank you in particular for your kind praise of our facilities in room and location. We look forward to welcoming you… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation
The rooms were not clean to my liking. Only beds made and towels changed. Rubbish was not removed for 3 day until I complained (because it wasn’t next to the bin, but above on the desk and obvious it needed to be taken). For the money spent I don’t think it is worth it. Don’t think I would return
Thank you for choosing our hotel. Thank you again for taking time out of your busy schedule to leave us your comments. Your comments will be taken into consideration for future reference. We hope you will have another opportunity to visit us again.
Thank you for choosing our hotel. Thank you again for taking time out of your busy schedule to leave us your comments. Your comments will be taken into consideration for future reference. We hope you will have another opportunity to visit u… Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified review