Reviews of Hotel New Gaea Nishi Kumamoto Ekimae 3 stars

Friendly staff, Drink Bar (non-alcohol & alcohol ), Big Hot Bath 大浴場, Clean, updated room with fresh carpet and new wall. We received new towels and slippers every single day regardless. Bed was very comfortable.

Breakfast (950yen) which consist of 3 types bread (Pie, Croissant and Sausage Roll) which you could easily buy at the Max Value (Grocery Store) across the street. I liked their Japanese Breakfast better on my previous stay. Room was hot on arrival. 10th floor and hall way was very warm on our Aug stay. There is 1000yen per day charge if you use hotel parking space.

big room, free soft drinks all day, extremely close to Nishikumamoto station, absolutely silent at night, clean as brand new, beautiful view at 10th floor, and most importantly, affordable price.

The public bath and drink bar is definitely an upgrade to the whole experience. The stuffs are friendly and helpful. In general feels fresh and clean.

The air conditioner smells moldy, sometimes the rooms smells not very good without window opened.

Breakfast is just breads delivered from nearby bakery

Service is very good

The wet room was great as there was a separate toilet and bath/shower. The public bath was a very nice touch. Facilities were good, and hotel was quiet and clean. Nice views.

Fairly comfortable bed but too small for 2 non Japanese people. Room on the smaller side as to be expected in Japan. Had to request for bed to be made rather than automatic service. Breakfast was nice but limited to bread only.

Nice location away from the main station of Kumamoto. Right next to the station connected to the city. Great value for money with free flow drinks and small breakfast box. Spacious room.

Parking space cost JPY 1000 a night. Quite pricey.

Really easy to get to as it is right next to the train station. The baths were lovely and I'm so thankful for the coin laundry! The bedroom was spacious and so was the bathroom.

I felt that it was somewhat lacking in amenities. For example when I checked in there was no water in the room so I ended up buying one. The robe that is there is also very very see-through so when I went to the bath the first time I was uncomfortable walking back to my room. The bath area could also really use some moisturisers, and a water station. The breakfast, which was 3 different types of bread, was not enough. I would recommend offering yoghurt or changing to onigiri for example. Because I stayed for multiple nights I had the same bread every day and it was a bit boring. The air-conditioning in the room was extremely loud so I ended up turning it off often. The bed was ok but the pillow was really flat and uncomfortable, I wish I had two pillows.

Room was ok Staff was ok Drinks were good

Poor breakfast - only 3 bread pieces Breakfast photos on website and actual 180 degrees Public bath not maintained - water was not changed

A short train ride south of the main Kumamoto station. Quiet area across from a small shopping mall. Basic breakfast to start the day and handy suitcase storage.

Nothing

No other hotel is as close to a train station as Hotel New Gaea! We loved the location, the room size, the friendly and accommodating staff, the 24 hour free drinks (non-alcoholic), the free alcoholic drinks during happy hour, and the free breakfast! We would love to stay there again. 😊

Clean and comfy

The comunication is confusing, they told me when I arrived that I have breakfast included, then in the morning when I went to eat they said that I had to pay if I wanted to have breakfast so I leaved.

Amazing place more than expect !!! I love it

Good location for Kumamoto city and close to train station. Big rooms for Japan

Most likely stemming from poor management as staff seemed unhappy with their jobs. Overworked and not welcoming to us as foreign guests. My husband and I can speak average Japanese and stayed for 4 nights to visit family nearby but felt the reception was not warm. Coffee machine broken one morning and not easy to ask staff to fix (they were stressed/busy and other Japanese guests seemed too shy to ask). Breakfast was the worst we’ve ever had in Japan: paper bag with hotdog, croissant and a danish pastry. We didn’t bother even getting it after a while. No explanation as to why they didn’t offer to clean our room in the 4 nights we stayed (with a young baby and nappies etc this was important to us). So disappointed as we’d stayed here last year and had a much more positive experience.