Location far from the train station , although the hotel offers free shuttle, after the shuttle time it will be problematic to reach the hotel, no taxi available at night, so if you go back to the hotel on time you will have a great stay

Room, breakfast

Stayed in August 2025

The shuttle bus driver should check who he is picking up and the number of passengers as we called for a transfer from the open air museum only to have to chase down the bus as it was leaving the car park after picking up 2 guests who had not called for the shuttle.

The reception and bell hop were very helpful advising how to take in the local sites. I had the onsen to myself. The rooms were perfect for four of us. My daughters loved the tatami style rooms with a sliding door partition to give them privacy. The complimentary shuttle was very convenient dropping us off and picking us up from the cable car station and open air museum as well as dropping us to Odwara train station.

Stayed in July 2025

I did not like the fact that Onsen is with no bathing suite. Maybe it is good to give options to guests or have separate pools with bathing suite. I did not like the fact that the menu is not marked for Halal food despite many Muslim visitors and 5 stars rating. All type of yogurt and sausage include pork and Breakfast options is very limited not many international options.

I like the ambiance of the hotel and the free shuttle service to the nearby locations. It is very close to the Hakone free pass attractions. Room is comfortable and sleeps 6 easily.

Stayed in July 2025

There are not many eating options and considering how limited the options are outside of the resort as well, it would be great if the restaurants had more extensive menus and options as well as cheaper access to conveniences like bottles of water and snacks - a vending machine would solve this!

Amazing rooms, it is worth getting the mountain view rooms. I would also speak highly of the service and the shuttle service which was a flexible as possible to make travelling easier.

Stayed in May 2025

We had an exceptional stay at this beautiful hotel in Hakone. The views of the surrounding mountains were absolutely breathtaking, and the atmosphere was peaceful and relaxing. The food was exquisite—some of the best meals we’ve had in Japan—and the hotel itself was stylish and spotless. The staff were incredibly welcoming and spoke English, which made everything much easier. A couple of things to keep in mind for future guests: the hotel is in a remote location, which adds to the tranquility, but it also means it’s not near any convenience stores (like 7-Eleven). We were travelling with a small child and weren’t able to get milk or other essentials late at night, so I’d recommend bringing everything you might need in advance. The spa deserves a special mention—it was absolute heaven. I had one of the best massages I’ve ever had there. Perfect for unwinding after a day of exploring. Highly recommended for couples, solo travellers, or families who are well-prepared!

Stayed in June 2025

Loved the room - excellent facilities. Friendly and accommodating staff

Stayed in June 2025

Would like more of a Japanese spread

Miso soup was good

Stayed in May 2025

Loved our room with the tatami area. It was spacious and beautiful. We also enjoyed the breakfast very much, and we got great assistance for anything we asked for. Also the shuttle service is very useful.

Stayed in April 2025

Don’t use the laundry service—the price is high and it won’t come out clean

Stayed in April 2025

Facilities, big and comfortable room accommodating our family.

Stayed in April 2025

awsam hotel great japanies experience

Stayed in April 2025

Hard to get to and nothing in walking distance

Brilliant staff and a lovely calm and relaxing place to be

Stayed in April 2025

Its a bit dated especially the lobby area arround the chimney . Needs a bit of revamping . The location is a bit remote .

Its charming and has good onsen facilities . The food is good and breakfast is very good .

Stayed in April 2025

The onsite restaurants were expensive.

Good onsen and large, spacious rooms

Stayed in April 2025

The shuttle service could have started but earlier (e.g. 8.30am or 9am)

The shuttle service on call was very convenient with kids to pick up from the train station. The Onsen was great and breakfast was really good too.

Stayed in March 2025

In hindsight it was a bit discomforting to see so many Tesla charging stations in the parking area. Given the nature of this brand, they should remove these signs or make them more discreet.

It’s a luxurious getaway, with a nice onsen amidst Japan’s mountains. Service quality was really good, and has really improved on my previous visit there a few years ago during the midst of the covid pandemic.

Stayed in January 2025

Excellent service from all staff

Stayed in March 2025

On the pricier side, but to be expected for the area.

We enjoyed our short stay at the Hyatt in Hakone. We really appreciated the shuttle service and never had to wait long. The staff were all extremely friendly and kind. The Onsen was lovely, clean and easy to navigate- the hotel robes and slippers were a nice touch. Our room was very spacious and had a nice view of the mountains. The beds extremely comfortable- we had great sleep, they take their blackout blinds seriously! The breakfast buffet was very impressive and we enjoyed a meal in the dining room and casual living room. The Udon hot pot was delicious!

Stayed in March 2025

the multi-course sushi dinner and dinner service was superb and one of our favorite memories of our trip to Japan.

Stayed in January 2025

The room was extremely spacious and service and staff was amazing. The onsen was excellent.

Stayed in January 2025

Shuttle vehicle doesn't have child seats. Need to drive if coming with young kids.

Everything except location.

Stayed in November 2024

very engaging and proactive staff.

Stayed in November 2024

Some of the desk staff seemed to struggle a little with English making our transactions a bit slower than I had patience for at that time. The hotel hosted a Tauck tour while we were there which made the service at happy hour overwhelmed and we gave up on waiting for any service. I also felt isolated in the mountainous area of the hotel although I admit I did not explore what kind of options were nearby for hiking, and I could not get a feel for what Hakone might be like.

This was a nice hotel, our room was spacious and comfortable and we enjoyed relaxing in the room. The staff helped us get to the Hakone Ropeway and gave us information about the route and how to return to the hotel. The hotel also provided free shuttle pick up from the train in Qdowara which was a great help. I did not think to request a return shuttle in advance, so that was not available but instead they arranged a taxi for us which was prompt and comfortable (but on our dime which was fine with us). We also enjoyed the onsen very much. The main reason I chose to go to Hakone was in the hopes of seeing Mt Fuji and the Tori gate in Lake Ashi and we were not disappointed.

Stayed in October 2024

It’s fairly remote but the shuttle service made a huge difference

Stunning views excellent customer service. Happy attentive staff. Extremely polite and welcoming

Stayed in October 2024