Rooms are not being cleaned during the stay as policy. Smoke smell leaked from smoking room to the lobby

Location was great, staff were helpful

Stayed in September 2025

Was an average hotel. All toiletries and coffee,tea etc had to be picked up from an area close to reception by customer. Would have preferred this provided in the room like other hotels

Location was good

Stayed in August 2025

Three days without cleaning the room is something hard to accept. I rented two rooms, but one of them had a very bad smell.

Location

Stayed in August 2025

No issues basically. For Europeans bit strange is that there are no stairs that can be used, only lifts. They claim that in case of emergency, stairs will be opened, let's hope that is true.

Location close to railway station and castle as well. Clean, well functioning hotel. Nice breakfast buffet.

Stayed in July 2025

Location, cleanliness, friendly staff, large rooms

Stayed in June 2025

Doesn’t have a restaurant or bar but is close to many.

Good clean hotel - nice staff. Good central Location & rooms good if a like small. Close to the station.

Stayed in June 2025

Good location comparing to price nice hotel .

Stayed in June 2025

Breakfast was the highlight of our stay

Stayed in May 2025

Our room was a bit small with an uninspiring view of a factory. Staff were friendly but a bit distant.

Good location. Delicious buffet breakfast. Comfortable room.

Stayed in May 2025

They clean the room only once a week and don't change towels

Stayed in May 2025

The lighting in the room is a bright white light vs a warmer light. It was a bit uncomfortable because of this.

Great staff, very helpful, friendly and quick to respond

Stayed in May 2025

Clean, professional and delicious breakfast with a variety of different foods and dishes both Japanese and western. The location is not far from the station but most importantly in a strategic location between the different city landmarks. Would love to stay there again.

Stayed in April 2025

None

Close to the train station.

Stayed in May 2025

Ok, earthquakes. Early evening and a 5.2 quake shook our pretty small room on the 9th floor violently. As our phones were going off with alerts to evacuate, we made our way down the stairs and a member of staff told us to take the lift! Obviously we continued to the fire escape on the ground floor and along with the other guests stood outside in a place of safety on the street. Had no real direction from staff on what to do, so made our way back inside, so could have been advised better on what was going on. Once back inside, the self-contained bathroom pod was a tad wet, as the quake had emptied the bath water.

Location was suitable for our needs and for a smallish hotel, all was pretty good. Not far to walk to from the train station and they did have appropriate booking in, amenities and it was modern and clean. Breakfast was ok, but not as good as expected selection wise and quite small for all the guests. They did have a free ice cream or noodles bar at 6pm which was nice.

Stayed in April 2025

Very small room

Great location , exit via Midori department store Clean room Safety Walking distance to Matsumoto tourist spot

Stayed in May 2025

Nil

centrally located in Matsumoto. Easy walk from the station. Located not far from Matsumoto castle 🏯 and other attractions.

Stayed in May 2025

One suggestion for improvement: it would have been excellent if bottled water was provided in the rooms, or at least if there were a water dispenser available in the lobby for guests.

We truly enjoyed our stay at Iroha Grand Hotel. The location is excellent—just a short walk from Matsumoto train station, surrounded by shops, eateries (including McDonald's!), and several 7-11s. There's even a Starbucks nearby for coffee lovers in the train station. The hotel room, though compact, was clean, comfortable, and thoughtfully designed. We appreciated the smart use of space, such as the area under the bed that fits a large suitcase. One of the highlights was the nightly complimentary dessert or ramen, a lovely touch offered on a first-come, first-served basis. What especially warmed our hearts was the staff’s attentiveness—when they noticed a lighting issue during housekeeping, they took the initiative to fix it without us needing to ask. That level of care made us feel well looked after. Overall, we highly recommend this hotel for its convenience, cleanliness, and thoughtful service.

Stayed in April 2025

The parking space - first it was a walk away from the hotel and is not free. There are other nearby carpark which the hotel should provide free.

The breakfast was great . The salad has a wide of nuts . The complimentary ramen was so welcoming .

Stayed in April 2025

Family suites unavailable so we had to book two rooms.

Great location close to train station, restaurants & castle. Nice buffet breakfast & free waffles/ice cream after 8pm.

Stayed in April 2025

The accommodation is at a great location, and had everything we needed for our 2-nights-stay in Matsumoto. The staff was nice and friendly and they offered the guests free dinner in the lobby area. The room itself was spacious, clean and well-equipped.

Stayed in April 2025

Stayed here for 2 nights and it was okay. It's not a traditional Japanese-style hotel but the location is perfect (6-min walk from both train station and bus terminal!) Room size was about what you'd expect for Japan. Amenities like toothbrushes, bath salts, and skin milk are available in the lobby so you just grab what you need. They offer free ice cream or ramen from 8–10pm. There's also a laundromat which is super convenient. And did I mention that the best part was the location? Super convenient.

Stayed in April 2025

Nothing

Access to the hotel from both railway and bus stations on foot was easy. It was also within easy walking distance of the castle. Room was excellent and spacious. We had no problem parking the wheelchair in the room and opening suitcases. As the room was ready we were allowed to check in early which was a welcome bonus. Despite it being quite full it was quiet. We had an early departure the next day so were advised by reception to breakfast early, which we did. The breakfast selection was more than adequate.

Stayed in March 2025

The staff were extremely kind, the rooms were clean and spacious by Japan standards. The location was excellent, next to the train station and busy areas in town. A great hotel to stay at.

Stayed in April 2025

Power switch to the room on entry with the key card.

Decent sized room (for Japan), lots of amenities, fridge (with ice box), AC with all modes available, decent bathroom, and plenty of storage space including under the bed. Good central location but out of the way of the main busy streets. Light switches and power socket (USB-A and mains) by the bed which is very handy for today's standards. Provided a free small ramen bowl or small ice cream with cruffle (waffle shaped croissant), probably only a limited offer at my time of stay. Washing machines and drier, with a couple of vending machines (drinks and snacks), microwave on certain floors.

Stayed in March 2025