Reviews of Imu Hotel Kyoto 3 stars
600-8445 Kyoto, Kyoto, Shimogyo-ku Iwatoyamacho 411, Japan
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLoved the location, the service, the extras su h as unlimited coffee, tea, drinks.
The room was missing a closet. Otherwise it was perfect.
Dear Mr./Ms. Andlex111, Thank you for your stay and sharing your experience with kind review! It's a honor to hear that you liked our location and service, especially free drink service. Your review means a lot to us. However, we are sorry for any inconvinience during stay caused by closet. We hope you had spent lovely time in Kyoto, and please remember that we will always welcome you again:) Best regards, IMU HOTEL KYOTO front desk
Dear Mr./Ms. Andlex111, Thank you for your stay and sharing your experience with kind review! It's a honor to hear that you liked our location and service, especially free drink service. Your review means a lot to us. However, we ar… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe travelled to Kyoto as a family of 4, with 2 teenagers. We chose the Japanese room, ehich was perfect for an overnight stay. The breakfast options were all great, including vegan and vegetarian.
Dear Mr.Ms. TINA, Thank you so much for choosing our hotel this time and taking the time to share your feedback. We are honored to hear that you had a lovely stay with your family in our Japanese style room. Also, glad to hear that you all were satisfied with our breakfast. Hope your stay in Kyoto this time was a memorable thing. Again, thank you for sharing your experience here with us and looking forward to welcoming you all back again in the pretty near future. Regards, IMU HOTEL KYOTO front desk
Dear Mr.Ms. TINA, Thank you so much for choosing our hotel this time and taking the time to share your feedback. We are honored to hear that you had a lovely stay with your family in our Japanese style room. Also, glad to hear that you all … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGood location, helpful staff, clean facility. Many breakfast options, but most of them vegan/vegetarian. Free sake tasting for guests at the restaurant.
Air conditioning was very disappointing. We booked a stay for 4 nights, but left after the second one for another hotel cause we really struggled to sleep. There’s no central AC system, each room has its own split air conditioner. Our room was one of the best and yet the ac was facing our bed directly without any options to direct it any other way. So it was super cold. If we tried to make it warmer, the AC wouldn’t work for a good half of the night and it was super stuffy. So we either froze to death or suffocated to it. Windows in general are not supposed to be opened, a kind staff member helped us open ours for the air to circulate, but it hardly helped since it was +35 outside. A room was small, but nothing new since it is Japan, a blanket for two was a way smaller than in other hotels.
Dear Mr. Ms. Ekaterina, Thank you so much for your stay and for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience was negatively impacted by the air conditioning in your room. Please accept our sincere apologies for the discomfort you experienced. We understand how important a good night's rest is, especially during the hot summer months, and we regret that we were not able to provide that for you during your stay. We will review the room layout and consider possible improvements for future guests. Additionally, we will continue to evaluate the performance of our AC units to ensure better temperature control. We're glad to hear that you appreciated our location, cleanliness, breakfast variety, and the hospitality of our staff. Your kind mention of our team and the sake tasting is very encouraging. Once again, we sincerely apologize for the inconvenience you faced and thank you for bringing these matters to our attention. Your feedback helps us improve, and we hope to have the opportunity to welcome you back under better circumstances in the future. Warm regards, IMU HOTEL KYOTO
Dear Mr. Ms. Ekaterina, Thank you so much for your stay and for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience was negatively impacted by the air conditioning in yo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWonderful place to stay and continue my remote work.
Dear Mr./Ms. Leslie, Thank you so much for staying with us and for taking the time to share your experience. We appreciate your kind words. We are thrilled to hear that our place was a great fit for your remote work and travel needs. We are glad you had a wonderful stay and hope to welcome you back again soon. Safe travels. Best regards, IMU HOTEL KYOTO
Dear Mr./Ms. Leslie, Thank you so much for staying with us and for taking the time to share your experience. We appreciate your kind words. We are thrilled to hear that our place was a great fit for your remote work and travel needs. We… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewLovely place - the room, the lobby, the staff!! We sent out our luggage from Osaka the previous day and it was already inside the room when we got there! You could leave your bags in the lobby after check-out. There were umbrellas you could borrow, as well as different types of pillows and even humidifiers. Also, they absolutely smashed with the water dispenser and free sake!
Dear Mr./Ms. Mila, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our rooms, lobby, and staff. We’re glad the luggage service, amenities like umbrellas, pillows, and humidifiers, as well as the water dispenser and free sake, made your stay more convenient and enjoyable. We are truly delighted to make our guests’ stay as enjoyable and memorable as possible. Your kind words mean a lot to us and will encourage our team to continue providing excellent service. We look forward to welcoming you back on your next visit to Kyoto! Best Regards, IMU Hotel Kyoto
Dear Mr./Ms. Mila, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our rooms, lobby, and staff. We’re glad the luggage service, amenities like umbrellas, pillows, and humi… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewI loved my stay here. The room was simply amazing and the bed was super comfy. Everything was clean. Also, in the entrance there was free coffe and tea, which I found great. The location is also very good because it's close to Gion, but in a calm street.
Nothing to say
Dear Mr.Ms. Beatriz, Thank you for choosing our hotel this time and taking the time to share the kind feedback. We are glad to hear that you enjoyed staying here with us and were satisfied with our great location, free drink, and room facilities. Hope your trip in Kyoto was a memorable thing and we are looking forward to welcoming you back again in the pretty near future. Best regards, IMU HOTEL KYOTO front desk
Dear Mr.Ms. Beatriz, Thank you for choosing our hotel this time and taking the time to share the kind feedback. We are glad to hear that you enjoyed staying here with us and were satisfied with our great location, free drink, and room facil… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe staff were super nice. The accommodations were clean. We got fresh towels every day. The breakfast was amazing! The location was good right next to a train station. It was not too far from everything we wanted to do including Nara, Monkey Park, and a firework festival at the ocean. there was very refreshing free water too.
Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you enjoyed the cleanliness of our facilities, the daily fresh towels, and our breakfast. It is also wonderful to know that our location near the station was convenient for your visits to Nara, Monkey Park, and the seaside fireworks. We are glad you appreciated the complimentary water as well, and most of all, that our staff’s kindness made a positive impression on your stay. We sincerely look forward to welcoming you again on your next visit to Kyoto.
Thank you very much for staying with us and for sharing your kind feedback. We are delighted to hear that you enjoyed the cleanliness of our facilities, the daily fresh towels, and our breakfast. It is also wonderful to know that our locati… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat location.
The sink was in the bedroom, not the bathroom…
Dear Mr./Ms. Rytis Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed convenient location. Your kind words truly encourage our team. We also appreciate your comment regarding the washbasin placement. We understand that this may have felt unusual, and your feedback is valuable for us as we continually strive to improve our facilities and guest comfort. It would be our pleasure to welcome you again on your next visit. IMU HOTEL KYOTO
Dear Mr./Ms. Rytis Thank you very much for taking the time to share your feedback with us. We are delighted to know that you enjoyed convenient location. Your kind words truly encourage our team. We also appreciate your comment regardin… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewVery good smoothie
Dear Mr.Ms. Tomas Leder, Thank you so much for staying with us and for taking the time to share your experience. We appreciate your kind words. We re glad you enjoyed the great value and the delicious smoothie. Your feadback means a lot us. We are always working to provide the best experience, and we are happy to hear you had a great time. We look forward to welcoming b\you back in the future. Best regards, IMU HOTEL KYOTO
Dear Mr.Ms. Tomas Leder, Thank you so much for staying with us and for taking the time to share your experience. We appreciate your kind words. We re glad you enjoyed the great value and the delicious smoothie. Your feadback means a lot us.… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewGreat rooms, super friendly and helpful staff. Breakfast is awesome and the complementary sake at night is a nice touch.
Dear Mr./Ms. Charlotte, Thank you for your stay and sharing your experience with review:) We are so glad to hear that you liked our room, staff's service, breakfast and free Japanese sake service! Your kind review means a lot to us. We hope you had spent wonderful time in Kyoto, and we also hope that we were part of it. Please remember that we will always welcome you again!! Best regards, IMU HOTEL KYOTO front desk
Dear Mr./Ms. Charlotte, Thank you for your stay and sharing your experience with review:) We are so glad to hear that you liked our room, staff's service, breakfast and free Japanese sake service! Your kind review means a lot to us.… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewConvenient and beautiful design
Dear Mr. Ms. Laphaphat, Thank you for staying with us and for sharing your experience with kind review. We are very glad to hear that you enjoyed our hotels service and atmosphere. Your kind review will means a lot to our staff. We hope your Kyoto trip became fulfilling and wonderful trip with a lot of memories. We are always waiting for you and look forward to your next visiting. Best regards, IMU HOTEL KYOTO front desk
Dear Mr. Ms. Laphaphat, Thank you for staying with us and for sharing your experience with kind review. We are very glad to hear that you enjoyed our hotels service and atmosphere. Your kind review will means a lot to our staff. We hope you… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything was fine, really like it
Dear Mr./Ms. Patricia, Thank you for your stay and for this review. We are truly delighted and honored that you are satisfied with every part of your stay at our hotel. Should you visit Kyoto again, we would be delighted if you would consider our hotel as one of your options. Best regards, IMU HOTEL KYOTO front desk
Dear Mr./Ms. Patricia, Thank you for your stay and for this review. We are truly delighted and honored that you are satisfied with every part of your stay at our hotel. Should you visit Kyoto again, we would be delighted if you would … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewIt was a very nice hotel. Service was great, room was good. Location was also really good.
Dear Mr./Ms. Meltem, Thank you very much for your kind feedback and for taking the time to share your experience. We’re delighted to hear that you enjoyed our service, room, and convenient location. Your positive feedback means a lot to our team and encourages us to continue providing the best memorable experience possible. We hope to welcome you back again in the near future! Best Regards, IMU Hotel Kyoto Front Desk
Dear Mr./Ms. Meltem, Thank you very much for your kind feedback and for taking the time to share your experience. We’re delighted to hear that you enjoyed our service, room, and convenient location. Your positive feedback means a lot to… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewGreat location, clean facility, very kind and super friendly staff and a spacious lobby where adults can enjoy drinks and a play area for kids.
It'd be great if the shower was a little bigger.
Dear Mr./Ms. Aya, Thank you very much for your perfect score and kind feedback. We are delighted to hear that you enjoyed our location, clean facilities, friendly staff, and the relaxing lobby space for both adults and children. We are continuously striving to ensure every guest satisfaction, so your encouraging words mean a lot to us. We also appreciate your comment regarding the shower size. Comfort is important, and your feedback helps us consider future improvements. Thank you once again for taking the time to share your experience. We sincerely hope to welcome you and your family back in the future. Best Regards, IMU Hotel Kyoto Front Desk
Dear Mr./Ms. Aya, Thank you very much for your perfect score and kind feedback. We are delighted to hear that you enjoyed our location, clean facilities, friendly staff, and the relaxing lobby space for both adults and children. We are … Show more