Reviews of InterContinental Yokohama Grand by IHG 5 stars
220-8522 Kanagawa, Yokohama, Nishi-ku Minatomirai 1-1-1, Japan
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewEVERTHING
N/A
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe location of the property was perfect. We were catching a cruise and we were close to the port. There was also a selection of restaurants and other activities.
Nothing.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewPerfect
All perfect
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewBehaviour of the staff was excellent
No comments
Thank you very much for staying with us at InterContinental Yokohama Grand and for providing us with your feedback. We are very delighted that you enjoyed your stay and our service met your expectations. We will continue to do our best to offer comfortable stay to our guests. We look forward to welcoming you again in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand and for providing us with your feedback. We are very delighted that you enjoyed your stay and our service met your expectations. We will continue to do our best to… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation
Lack of cleanliness, facilities is outdated.
Thank you very much for staying with us at InterContinental Yokohama Grand. We are pleased to hear that you were satisfied with our location. However, we are very sorry to hear that our facilities did not meet your expectations. We take your valuable feedback seriously and will make every effort to improve our facilities to make your stay more comfortable. We look forward to welcoming you back to our hotel again. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are pleased to hear that you were satisfied with our location. However, we are very sorry to hear that our facilities did not meet your expectations. We t… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe view to the amusement Park is simple amazing
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed the stunning view from your room. It's always our pleasure to provide our guests with such beautiful scenery. We look forward to welcoming you back for another memorable stay. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed the stunning view from your room. It's always our pleasure to provide our guests with such beautiful scenery. We … Show more
Reviewed: 14 July 2025 · Stayed in April 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe location of the hotel is fantastic. Walking distance to the shopping areas of Landmark Tower, Mark Is and Tokyu Square. A short stroll over the bridge to World Porters, the Nissan Noodle Museum, and Red Brick House. To the Osanbashi Pier was a short taxi ride (1100 yen) . The accessible room we were given was excellent for my wheelchair. The room, view of harbour and the location near lifts were excellent. All staff were friendly and so helpful.
The cost of the room was expensive, compared to other hotels, but we were overall very happy with your hotel. Check-in staff were excellent, but the check-in procedure did take quite a while and could be made more streamlined.
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed our location and found it convenient for exploring the nearby shopping areas. We are also pleased to know that the accessible room met your expectations. Thank you for your kind words about our staff. We strive to provide friendly and helpful service, and it’s great to hear that we made a positive impression on you. We understand your concerns regarding the check-in process, and we will certainly take your feedback into consideration to improve our efficiency. Thank you once again for your valuable feedback. We look forward to welcoming you back in the future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed our location and found it convenient for exploring the nearby shopping areas. We are also pleased to know that the ac… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLarge room, amazing view, comfortable beds.
Thank you very much for staying with us at InterContinental Yokohama Grand. We are very pleased to hear that you enjoyed the spacious room and the view from the hotel, and that you were satisfied with the comfort of our beds. We will continue to make every effort to offer a comfortable stay and high-quality service to meet your expectations. We look forward to welcoming you again in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are very pleased to hear that you enjoyed the spacious room and the view from the hotel, and that you were satisfied with the comfort of our beds. We will co… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewSuperb location. Across the street from two very large malls. Train station is very close. And harbor side attraction are just down the road. Couldn't be much better.
Location, view of the harbor, and very helpful staff.
Thank you very much for staying with us at InterContinental Yokohama Grand. We are pleased to hear that you enjoyed our convenient location, with easy access to the malls, train station, and harbor attractions. Your kind words regarding our staff are greatly appreciated. We are committed to continually improving our service to ensure an exceptional experience for all our guests. We sincerely hope to welcome you back for another memorable stay in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are pleased to hear that you enjoyed our convenient location, with easy access to the malls, train station, and harbor attractions. Your kind words regard… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation great. . .close to Cup Noodle Museum, World Porters, Air Cabin ride and the amusement park. View. . . excellent Room. . . Excellent Staff. . . Very helpful and friendly, especially bellmen
Hotel not tourist friendly. Too uppity and front desk a bit fake and not so friendly. No personal care shop.
Thank you very much for staying with us at InterContinental Yokohama Grand. We appreciate your kind words about our location, views, rooms, and the helpfulness of our bellmen. We apologize for your experience at the front desk and appreciate your feedback on the overall atmosphere. We also note your suggestion regarding the personal care shop. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We appreciate your kind words about our location, views, rooms, and the helpfulness of our bellmen. We apologize for your experience at the front desk and app… Show more
Reviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewProximity to every thing that we required served us well
All good
Thank you very much for staying with us at InterContinental Yokohama Grand and for taking the time to share your feedback regarding the recent stay. We are delighted to hear that our location met your needs and contributed to your enjoyable stay. We look forward to welcoming you again in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand and for taking the time to share your feedback regarding the recent stay. We are delighted to hear that our location met your needs and contributed to your enjoya… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewLocation of the hotel is excellent,
Service is good and courteous. Staffs are very kind. Hardly to find something needs to improve.
Thank you very much for staying with us at InterContinental Yokohama Grand and for taking the time to share your feedback regarding the recent stay. We are very pleased to hear that you were satisfied with our location and the service we provided. Your compliments towards our staff encourage us a lot. We are committed to providing all our guests with a comfortable and memorable stay. We look forward to welcoming you again in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand and for taking the time to share your feedback regarding the recent stay. We are very pleased to hear that you were satisfied with our location and the service we… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewIt was fine, bathroom wasn’t nice and clean so we changed the room next by upgrading and paying extra
Bathroom was not nice
Thank you very much for staying with us at InterContinental Yokohama Grand for your stay in Yokohama. We apologize to you that you had an unpleasant experience about the bathroom condition. We will take the necessary steps to ensure that we provide a more comfortable stay for our guests. We hope to have the opportunity of welcoming you back in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand for your stay in Yokohama. We apologize to you that you had an unpleasant experience about the bathroom condition. We will take the necessary steps to ensure that we… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThis is the best Hotel I stayed in Yokohama
Non
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that our service met your expectations. We are committed to providing all our guests with the best possible service, and we hope to have the opportunity of welcoming you back in the near future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that our service met your expectations. We are committed to providing all our guests with the best possible service, and we hope to have… Show more
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewLocation was excellent. On the bay and walking distance to water taxi and train
N/a
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed our location by the bay. Being within walking distance of public transportation makes it convenient for our guests to explore the area. We hope to welcome you back for another memorable stay in the future. Yours sincerely, Guest Experience Manager InterContinental Yokohama Grand
Thank you very much for staying with us at InterContinental Yokohama Grand. We are delighted to hear that you enjoyed our location by the bay. Being within walking distance of public transportation makes it convenient for our guests to… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified review