8.9

Opiniones del karaksa hotel premier Tokyo Ginza 4 estrellas

105-0004 Prefectura de Tokio, Minato-ku, Shinbashi 1-6-6, Japón

  • Evelyn

    Escrito en 23 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Muy buena recepción, tienen snacks y algunas bebidas de regalo durante el día. Personal amable e instalaciones limpias y modernas.

    Respuesta del alojamiento:

    Dear Mr./Ms. Evelyn, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Thank you very much for rating our hotel's lounge service. We are very happy that you enjoyed your stay in Tokyo. We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Evelyn, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Thank you very much for rating our hotel's lounge service. We are very happy that you enjoyed your stay in Tokyo. We hope we … Mostrar más

    karaksa hotel premier Tokyo Ginza
    24 de agosto de 2025
  • Dunia

    Escrito en 22 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Excelente ubicacion, sin lugar a dudas regresaria

    nada, todo bien

    Respuesta del alojamiento:

    Dear Mr./Ms. Dunia, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Thank you very much for rating our hotel's convenient location for getting to anywhere in Tokyo. We are very happy that you enjoyed your stay in Tokyo. We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Dunia, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Thank you very much for rating our hotel's convenient location for getting to anywhere in Tokyo. We are very happy that you e… Mostrar más

    karaksa hotel premier Tokyo Ginza
    23 de agosto de 2025
  • Maria

    Escrito en 25 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Tuvimos un problema con las maletas y fue muy difícil que nos ayudaran

    Respuesta del alojamiento:

    Dear Mr./Ms. maria paz, Thank you for having stayed at karaksa hotel premier Tokyo Ginza. We contacted the delivery company multiple times and tried as much as we could to solve the issue, but we are afraid to know that it seems like we could not fully help you out with the luggage issue. Thank you for taking the time to leave us a review and we hope that you will give us the opportunity to better serve you in the future. karaksa hotel premier Tokyo Ginza Front desk

    Dear Mr./Ms. maria paz, Thank you for having stayed at karaksa hotel premier Tokyo Ginza. We contacted the delivery company multiple times and tried as much as we could to solve the issue, but we are afraid to know that it seems like … Mostrar más

    karaksa hotel premier Tokyo Ginza
    26 de julio de 2025
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  • Jose

    Escrito en 5 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Ginza es fantástico y está muy bien comunicado para ir a la estación y el metro , todo muy limpio y estás en todo el meollo de ginza nos ha encantado y los restaurantes de alrededor top también

    Todo muy bien

    Respuesta del alojamiento:

    Dear Mr./Ms.Jose We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. We are very glad to have your review here and your comment is much appreciated and very encouraging for our team. We hope we will have the opportunity to welcome you back to karaksa hotel premier Tokyo Ginza in the future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.Jose We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. We are very glad to have your review here and your comment is much appreciated and very encouraging for our team. We hope we will have… Mostrar más

    karaksa hotel premier Tokyo Ginza
    8 de julio de 2025
  • Julieta

    Escrito en 5 de junio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    La habitación era muy espaciosa. También hay snacks libres

    Respuesta del alojamiento:

    Dear Mr./Ms. Julieta, Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such a nice review. We are pleased to know that you liked your stay with us especially our room and food/drinks at the lounge. We hope to welcome you again someday in the future. karaksa hotel premier Tokyo Ginza Front desk

    Dear Mr./Ms. Julieta, Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking the time to leave us such a nice review. We are pleased to know that you liked your stay with us especially our room and fo… Mostrar más

    karaksa hotel premier Tokyo Ginza
    5 de junio de 2025
  • Cristina

    Escrito en 4 de junio de 2025 · Se alojó en abril de 2025

    Comentario auténtico
    Respuesta del alojamiento:

    Dear Mr./Ms. cristina, Warmest greetings from karaksa hotel premier Tokyo Ginza! Thank you for your nice reviews. We are very happy that you had a great time at our hotel. We are proud that our hotel location can bring you such great satisfaction. It is our pleasure if we can be your choice of stay next time. Our staff cannot wait to see you again. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. cristina, Warmest greetings from karaksa hotel premier Tokyo Ginza! Thank you for your nice reviews. We are very happy that you had a great time at our hotel. We are proud that our hotel location can bring you such great… Mostrar más

    karaksa hotel premier Tokyo Ginza
    5 de junio de 2025
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  • Rodolfo

    Escrito en 28 de abril de 2025 · Se alojó en marzo de 2025

    Comentario auténtico
  • Guido

    Escrito en 16 de marzo de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
  • Maria

    Escrito en 1 de febrero de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    La ubicación y la habitación era amplia pero porque era “premier”

    La limpieza, ya que no limpiaron la habitación ni el baño en los 5 Dias que estuvimos. Solo hacían la cama y vaciaban las papeleras. El desayuno nos pareció un engaño, porque no tienen salón para ello y tienes que desayunar en la habitación. No puedes elegir lo que quieres desayunar, si no que te suben una caja con la comida ( un dia japonés y otro “occidental”) según lo que ellos quieren. Tú solo puedes elegir la hora que solo puede ser 07:00, 08:00 ó 09:00h. A otra hora te lo comes frío… Las tazas del té de desayunar, te las dejan sucias en la mesita de la habitación, para que tú las laves en el lavabo!!! El hotel no tiene ningún servicio, ni restaurante, ni cafetería, ni nada. Nos pareció que nada correspondía a un hotel de 4 estrellas y 380€ la noche. Ni volveremos ni recomendamos, nos amargo el final del viaje por Japón.

    Respuesta del alojamiento:

    Dear Mr./Ms. Maria I., Thank you for staying at karaksa hotel premier Tokyo Ginza, and thank you for sharing your valuable opinion. We are very sorry that your experience with our breakfast did not meet your expectations. We were concerned to read your comment and passed it on to our F&B team for follow-up. We truly appreciate your feedback as it is important for us to strive towards solutions for such concerns. Regarding the room cleaning service, promoting sustainability, our hotel is offering ECO cleaning which such as: emptying trash bins, exchanging towels, and simple bed making as our Standard cleaning. In case our guests ask for optional cleaning such as bathroom cleaning, glass washing, or bed sheet changing, please feel free to contact our staff. It is for free as well of course and you can request it upon your check-in or anytime before 10 AM on the day. We regret that this lack of service introduction made you inconvenient and caused you misunderstandings. We sincerely appreciate your valuable opinions and will definitely train our team again so that the same problem does not happen. We hope this experience will not impair your trust and will give us the opportunity to welcome you again in the near future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Maria I., Thank you for staying at karaksa hotel premier Tokyo Ginza, and thank you for sharing your valuable opinion. We are very sorry that your experience with our breakfast did not meet your expectations. We were conc… Mostrar más

    karaksa hotel premier Tokyo Ginza
    1 de febrero de 2025
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  • Maria

    Escrito en 7 de noviembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    Limpieza comodidad atención

    Respuesta del alojamiento:

    Dear Ms. Maria Thank you for staying at karaksa hotel premier Tokyo Ginza. We are trying our best to serve the better quality service day by day. Your kind review made us more confident to make more effort. Your feedback will be under consideration as we aim to be a better hotel with the better service than ourselves yesterday. karaksa hotel premier Tokyo Ginza Front staff

    Dear Ms. Maria Thank you for staying at karaksa hotel premier Tokyo Ginza. We are trying our best to serve the better quality service day by day. Your kind review made us more confident to make more effort. Your feedback will be under c… Mostrar más

    karaksa hotel premier Tokyo Ginza
    7 de noviembre de 2024
  • Hugo

    Escrito en 27 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    buena ubicación, cerca de restoranes y comercio de Ginza, habitación cómoda y moderna. un lounge con café , jugos y comida a toda hora

    el desayuno, sin ser malo es extraño para alguien no habituado al desayuno japonés.

    Respuesta del alojamiento:

    Dear Mr./Ms.Hugo Vicuña We very much appreciate your comments regarding your recent stay with us. Thank you for your nice reviews. We are very happy that you had a great time at our hotel. Good location is one of our hotel's good point. Thank you for enjoying Tokyo with us and our complimentary lounge is serving up seasonal beverages and snacks. Please do not forget to enjoy it upon your next stay. We hope we will have the opportunity of welcoming you back to karaksa hotel premier Tokyo Ginza in the future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.Hugo Vicuña We very much appreciate your comments regarding your recent stay with us. Thank you for your nice reviews. We are very happy that you had a great time at our hotel. Good location is one of our hotel's good … Mostrar más

    karaksa hotel premier Tokyo Ginza
    28 de septiembre de 2024
  • Sheliak

    Escrito en 17 de septiembre de 2024 · Se alojó en septiembre de 2024

    Comentario auténtico

    El hotel es nuevo y eso se nota, habitaciones modernas, con ducha y bañera en una habitación aparte del wc. Todo muy limpio, podías elegir los días de limpieza básica, y más en profundidad. Hay una habitación con bebidas y snacks de 6 a 22, todo es gratis.

    Me gustó todo, pero me pareció un poquito caro para lo que es.

    Respuesta del alojamiento:

    Dear Mr./Ms.Sheliak, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza and taking the time to leave a review here. It is always a pleasure to know that you had a very enjoyable stay. However, we regret that our room rate was not as your expectation. We are trying our best to make our service worth the price. We hope that you will give us the opportunity to better serve you in the future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.Sheliak, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza and taking the time to leave a review here. It is always a pleasure to know that you had a very enjoyable stay. However, we regret t… Mostrar más

    karaksa hotel premier Tokyo Ginza
    17 de septiembre de 2024
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  • Pedro

    Escrito en 1 de septiembre de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
  • Mercedes

    Escrito en 4 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    La habitacion y la ducha !!

    La entrada al hotel, nos costo mucho de ver. No es la tipica entrada grande, es una puerta corredera de madera

    Respuesta del alojamiento:

    Dear Valued Guest/Dear Mr./Ms. mercedes Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. Your feedback will be under consideration as we aim to be a better hotel with the better service than ourselves yesterday. We hope this experience will not impair your trust and will give us the opportunity of welcoming you again in the near future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Valued Guest/Dear Mr./Ms. mercedes Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. Your feedback will be under consideration as we aim to b… Mostrar más

    karaksa hotel premier Tokyo Ginza
    4 de junio de 2024
  • 7.0 Bien
    Pablo

    Escrito en 1 de mayo de 2024 · Se alojó en abril de 2024

    Comentario auténtico
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  • Elisabet

    Escrito en 27 de abril de 2024 · Se alojó en marzo de 2024

    Comentario auténtico
  • Silvina

    Escrito en 25 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico

    me parecio un poco pequeñas las habitaciones en relación al precio en el espacio reservado a pequeñas comidas , las alfombras no estaban adecuadamente limpias

    Respuesta del alojamiento:

    Dear Mr./Ms.silvina, Thank you for sharing your valuable opinion. We will use it to improve upon the services we provide in order to become a better hotel. We regret that our exclusive lounge service seem not to be as you expected. Improving exclusive lounge and are always our mission, and we hope our guests will enjoy them next time. We hope this experience will not impair your trust and will give us the opportunity of welcoming you again in the near future. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.silvina, Thank you for sharing your valuable opinion. We will use it to improve upon the services we provide in order to become a better hotel. We regret that our exclusive lounge service seem not to be as you expected. Im… Mostrar más

    karaksa hotel premier Tokyo Ginza
    25 de marzo de 2024
  • Amapola

    Escrito en 24 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico

    La atención del personas y el desayuno fueron estupendos. Además la ubicacion, vista y diseño desde la habitación son de lujo! Muchas gracias por las cortesías!

    Habernos quedado poco tiempo

    Respuesta del alojamiento:

    Dear Mr./Ms. Amapola, cl, thank you for staying at karaksa hotel premier Tokyo Ginza. We are happy to hear you enjoyed our authentic breakfast. It is considered the perfect way to start an active morning! And also the good location is one of our hotel's points. Thank you for enjoying Tokyo with us. When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Amapola, cl, thank you for staying at karaksa hotel premier Tokyo Ginza. We are happy to hear you enjoyed our authentic breakfast. It is considered the perfect way to start an active morning! And also the good location is o… Mostrar más

    karaksa hotel premier Tokyo Ginza
    24 de marzo de 2024
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  • Juan

    Escrito en 20 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    Hotel en Ginza a pocos pasos de la avenida principal. El lobby puede dar la impresión de un hotel un poco viejo pero las habitaciones son lo contrario. El hotel ofrece un servicio de snacks que pocos hoteles ofrece con gaseosas, aguas, cerveza, croissants etc y de 5 a 10pm vino y sake! Habitaciones y baño amplios. Volvería sin duda

    Respuesta del alojamiento:

    Dear Mr./Ms. Juan Manuel, Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking your time to leave us such nice feedback. We are glad to know that you liked our hotel room and the lounge service so much. Also as you mentioned our hotel is located at a relatively convenient area where you can easily go shopping in Ginza main street and the trains are useful as well to go expore Tokyo since our hotel is accessible to 2 stations, Shimbashi station and Ginza station. We are delighted to hear you say "will come back again", and we do hope to see you again in the near future. karaksa hotel premier Tokyo Giinza Front desk

    Dear Mr./Ms. Juan Manuel, Thank you for having stayed at karaksa hotel premier Tokyo Ginza and thank you for taking your time to leave us such nice feedback. We are glad to know that you liked our hotel room and the lounge service so … Mostrar más

    karaksa hotel premier Tokyo Ginza
    21 de octubre de 2023
  • Patricia

    Escrito en 15 de octubre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    La habitación er muy cómoda, con muchos amenities. La ubicación excelente. Tienen un espacio de cortesía 24hs con snacks, café, bebidas.

    Respuesta del alojamiento:

    Dear Mr./Ms. Patricia, Thank you very much for choosing karaksa hotel premier Tokyo Ginza and giving us the full score rating regarding your recent stay with us. It is always a pleasure to know that you had a very enjoyable stay. We would like to express our gratitude for your stay at our hotel. And we sincerely appreciate your continued support in the future. Best Regards, karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Patricia, Thank you very much for choosing karaksa hotel premier Tokyo Ginza and giving us the full score rating regarding your recent stay with us. It is always a pleasure to know that you had a very enjoyable stay. We w… Mostrar más

    karaksa hotel premier Tokyo Ginza
    15 de octubre de 2023
  • Sergio

    Escrito en 27 de agosto de 2023 · Se alojó en agosto de 2023

    Comentario auténtico

    Excelente hotel. Muy buena ubicación, cerca de la estación de Shinbashi. Tienes un office con bebidas y algo de comer en la planta 10 las 24 h!!. ADEMÁS, en la planta del lobby hay otro servicio para picar algo y beber hasta las 10 pm.

    Las almohadas son malas, parecen de papel. Me cobraron más de lo que había reservado con booking...

    Respuesta del alojamiento:

    Dear Mr./Ms.Sergio Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. As you said good location is one of our hotel's point. Thank you for enjoying Tokyo with us. And we pride ourselves in providing the welcome drink and snack at the exclusive lounge. We regret to hear your disappointment about our pillow. About the price setting,We seek your opinion and you agree to upgrade your room type to a king bed room with extra charge. There may have been some misunderstanding.We will not overcharge customers Sorry for the insufficient explanation. It is so grateful to have your nice advice. We would take it into consideration to improve our service in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.Sergio Thank you for staying at karaksa hotel premier Tokyo Ginza. It is always a pleasure to know that you had a very enjoyable stay. As you said good location is one of our hotel's point. Thank you for enjoying Tokyo… Mostrar más

    karaksa hotel premier Tokyo Ginza
    27 de agosto de 2023
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  • Laurita242

    Escrito en 24 de agosto de 2023 · Se alojó en agosto de 2023

    Comentario auténtico

    Todo, desde que entras al hotel los amables recepcionistas te ayudan en lo que necesites. La habitación grande y cómoda, con todo tipo de amenities y algún snack y bebidas gratis durante el día. Sin duda volveré!!!

    Respuesta del alojamiento:

    Dear Mr./Ms.Laura, Thank you for your nice reviews. We are very happy that you had a great time at our hotel. It is a great pleasure to read your kind words about our staff. We are pleased to know that you had a comfortable stay at ​our spacious room. When you arrive in Tokyo next time, we hope to have a chance to serve you again at our hotel. Best Regards, karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms.Laura, Thank you for your nice reviews. We are very happy that you had a great time at our hotel. It is a great pleasure to read your kind words about our staff. We are pleased to know that you had a comfortable stay at ​o… Mostrar más

    karaksa hotel premier Tokyo Ginza
    24 de agosto de 2023
  • Fernando

    Escrito en 28 de mayo de 2023 · Se alojó en mayo de 2023

    Comentario auténtico
  • Monica

    Escrito en 10 de abril de 2023 · Se alojó en abril de 2023

    Comentario auténtico

    El precio calidad fatal

    Respuesta del alojamiento:

    Dear Mr./Ms. Monica, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Also, regarding the price, we will make sure to take your valuable opinion into consideration for ways of improving to become a better hotel. Thank you for sharing your valuable feedback. karaksa hotel premier Tokyo Ginza Front staff

    Dear Mr./Ms. Monica, We would like to thank you so much for choosing karaksa hotel premier Tokyo Ginza. Also, regarding the price, we will make sure to take your valuable opinion into consideration for ways of improving to become a be… Mostrar más

    karaksa hotel premier Tokyo Ginza
    30 de abril de 2023
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