Reviews of Kyoto Granbell Hotel 4 stars

Design, the onsen, customer service, the room

Stylish comfortable and great staff. Perfect location too

Modern and clean

No tattoos in public bath. Problem more so with booking not clearly conveying before stay.

A beautiful oasis so close to everything ❤️

Nothing

I was referred by a friend to book this hotel and I have to say it didn't disappoint. Staff were great, location excellent, room had everything I needed. I didn't have any meals or drinks so no comment here. I did use the Onsen it was fabulous I usually had the place to myself, which was so peaceful. The only comment I would make was the water was 'very' hot. It was manageable but I would have liked it just slightly cooler.

The location was amazing (close to everything) and the daily room service was much appreciated

The rooms were small and the hotel was unfortunately not able to accommodate for two single beds which made the sharing of a small double bed between two family members difficult. We also had a difficult experience with the front staff when trying to ask them to make a restaurant reservation booking - after trying to give multiple card details we were refused because none of them were a physical card and even when we were able to source one, after all that effort, hotel had not even checked if a phone booking was possible and we didn’t end up being able to reserve. At check in, we really did not like the attitude that we would be fined if we even checked out a minute late. Of course we understand that there are check out policies but it was quite an aggressive welcome.

loved the location and the common areas such as the free snacks at the lounge and the public bath (though the heat is not enjoyable in the Summer :-) it was also quiet , which was a surprise for the busy neighborhood

the staff is very hands-off: no service to the room for the full 3 days i was there, but they do hang an extra towel and water on the handle every day. Moreover, it took some time to check me in

Location was excellent, hidden from the hustle on a side street but with plenty of places to eat all around. Perfect for transport links too. The room was luxury, attention to detail, extremely comfortable, wanted to stay there all day! The onsen on site was fabulous and the reason we booked. It didn't disappoint. I want to come back!

nothing

The King Size bed is amazing. Enormous and comfy. The best nights sleep I've had since I came to Japan. It even has under bed lighting. The baths are also great.

Stylish hotel in a good central location. Washing machine and dryer available. Has onsen. Nice bar and common area.

Rooms were very small.

Lovely stay! Staff are very friendly and helpful and speak great English. The room was perfect and the onsen and whiskey bar were an added bonus

The hotel is decorated with traditional Japanese crafts which was so charming! We loved the onsen bath and the tasty breakfast. They also supplied toiletries, snacks, and an origami craft in the lobby. Location was super.

Everything was good. The robe they supplied to use for the onsen didn't fit me well, but I didn't ask if they had one in a shorter size, so that's on me.

location e design

Perfect location for access to traditional Gion neighborhood, shops, metro and buses. Lovely lobby and breakfast buffet dining area. Onsen was well maintained. Quiet room with plenty of amenities even as a micro hotel scale king suite.

No real negatives.