Nothing, except perhaps that we couldn’t open the windows to get fresh air but this is very common in Japan, so nothing really.

If you want to experience a real ryokan, this is it. The staff was extremely nice, the food was amazing, and the ambiance is unique. I wouldn’t have thought I would love Japanese breakfast until I tried it in this fantastic place.

Stayed in August 2025

We loved everything.

Fabulous stay, just book it. Beautiful accommodation, the location is spectacular. We paid for dinner there for one night, it was so delicious we were lucky enough to be able to have it again the following evening and it was so cheap for the quality and variety/amount of food you get. The breakfast is traditional Japanese and is delicious.

Stayed in August 2025

It was lovely experience and thoroughly enjoyed the authentic meal!!!

Stayed in July 2025

All was great

Location was fantastic

Stayed in August 2025

The location was amazing. The traditional experience was great.

Stayed in August 2025

This lovely family-run ryokan is very clean, neat and comfortable with helpful staff. Located very close to Zenkoji Buddhist shrine and about half an hour's walk from the JR train station. Good wifi and they provide kids bento box options for dinner. They provide laundry services for a small fee. Public onsen is relatively small but well-equipped. Special experience in many different ways!

Stayed in August 2025

Nothing

Best location

Stayed in August 2025

Location is unbeatable because it’s an historical place, which was the original site of the temple back in the old times there is still a wonderful statue outside just next to the door. Rooms are a bit small but the place is wonderful. Stuff is amazing. It’s a family run business which adds up to the experience. Really recommended

Stayed in August 2025

There are so many good points about Jizokan Matsuya Rizokan that it's hard to sound objective. We are first-timers in Japan, so not Expert by any means, but this seems like a truly authentic Japanese inn. If you want to live on tatami and sleep on unrolled bedding on the floor, this is for you. Yes, it was really comfy! If you want to eat seafood for breakfast and dinner, small bowls, attractively arranged and tasty, this is for you. There was more than we could eat. If you want to drop into a scalding hot Onsen at the end of the day to soothe those tiring legs, this is for you. But...OMG, the standout feature is that this is pretty much in the grounds of Senso-ji temple. Did I mention how lovely the staff are?

Stayed in August 2025

We found the futon beds really uncomfortable but that was our fault for booking them I’m sure a lot of people would love sleeping on them but it was just too hard for us

The staff were really friendly and the location is amazing, hotel is spotlessly clean and it was really cute having your own little room for breakfast. The rooms are beautiful in a traditional Japanese style.

Stayed in August 2025

The ryokan was amazing. Right next to the Zenkoji temple, with excellent services and delicious dinner and breakfast. The staff were very kind. We enjoyed the onsen and the provided yukatas as well.

Stayed in August 2025

Cultural experience of staying in a traditional inn. Quiet, calming room. Delicious meals.

Stayed in July 2025

Helpful and friendly staff

Stayed in July 2025

Friendly family run ryokan Amazing breakfast Great location for the zen kogi

Stayed in July 2025

They were really kind, it shows they do everything from their heart.

Stayed in July 2025

The staff was lovely and welcoming. We felt right at home and so cared for. The hotel and our room were spotless.

Perfectly located and the perfect vibe for our family of 4. We are two adults with two teenagers.

Stayed in July 2025

Liked everything

I loved the location and the room was lovely. I liked the whole experience. Staff were friendly and helpful. Food was excellent.

Stayed in May 2025

There really wasn’t a place to sit comfortably in our traditional, Japanese-style tatami room and my back struggled with that. However, for the most part, we slept great on the futon beds.

Beautiful, traditional ryokan experience! The Onsen was lovely and the staff were so friendly and attentive!

Stayed in July 2025

we loved it! there wasn't anything we didn't like except maybe the location and how quiet it was during the evening. but it was nice to have a mellow/chill evening.

The breakfast was good and lot of food. We were full and didn't need to have a full meal during our excursions. The locations was great if you are going to the temple nearby otherwise it was kind of far from the train station. It was busy during the day when people visit the temple but it really quieted down in the late afternoon and evening. It sort of felt like a ghost time. We were overall fine with it but it was a struggle to find a place to get dinner that was within walking distance to the place.

Stayed in June 2025

Be careful with the steep stairs.

The location couldn’t be better just on the main attraction street and a short walk from the museum on one side or the town center on the other. Spacious Traditional room with comfortable futon and great bathroom. There was also a public bath which was lovely at the end of the day to relax. We had one evening meal there and the food was nice. Staff was very kind (even with our turbulent toddler)

Stayed in June 2025

Awesome family that runs it. Great breakfast and the best location you could possibly have.

Stayed in May 2025

Parking was off-site. Not a negative for us—just drop off your luggage first and then go park.

Amazing location just steps from Zenkoji! Apparently the ryokan is actually the original location of the temple until it burnt down and was rebuilt in its current location.

Stayed in June 2025

Rooms on smaller side

Friendly and helpful staff, authentic Japanese experience and great location.

Stayed in June 2025

Quite a distance away from Nagano station but is simple and not a complicated walk

Staff are friendly, breakfast are exquisite, located right next to a beautiful street

Stayed in May 2025