Amazing place and lovely staff

Stayed in July 2025

Maybe improvement on the food

Friendly People

Stayed in June 2025

The food is very fixed so if you have fussy eaters be warned and try and go with an open mind. Some of us loved it and the one pescatarian struggled a bit, but that's our issue, not the hotels.

Amazing place to stay. Very authentic hotel for a real Japanese experience. We all loved it (2adults, 2 teens) and could have stayed for much longer. Funny local town with a great ramen bar run by an elderly couple and their daughter and not much else but hiking trails (mind the bears!). Amazing location and well worth visiting, this hotel stay loved up to all our expectations.

Stayed in June 2025

1/ bar closed a bit early!

1/ Fabulous Onsen. 2/ Extensive kaiseki dinner and very generous Japanese breakfast. Other food / snacks available through the day 3/ Friendly staff

Stayed in August 2025

Room was spacious compared to a normal size hotel room in Japan. Having a private onsen in your room was so nice and convenient. Dinner and breakfast were exceptional. Very visually appealing and delicious.

Stayed in May 2025

Very clean facility. Great amenities. Love the private open air onsen in our room. The best onsen water in Hokkaido.

Stayed in May 2025

Wish there is more option for non-raw fish guests

The facility, staff and amenities, especially the private Onsen bath inside the room

Stayed in June 2025

The staff were so lovely. Upon entering we were allowed to keep our luggage there and explore the area. When we came back before check in, we had a lovely staff who made matcha tea to keep us nice and warm. We had a private bath as well as being able to go into the onsen. The food was amazing, stayed three nights exploring different menus every breakfast and dinner. It was just constant over eating along with a night snack. Definitely would come back here again just to relax.

Stayed in February 2025

Nothing to complain

Nice Osen , Clean and relax

Stayed in April 2025

Nothing

I wanted to experience an onsen but I wasn’t sure what it would be like. My expectations were met and more! Love everything about it! We will go back!

Stayed in April 2025

It's not the easiest to get to and when I asked if there was a shuttle they advised me to get public transport however on the day I left I saw a shuttle being used.

It was an amazing facility. The staff were clear when saying when things were open as well as where people are allowed to go. The onsen in the room was lovely as were the private ones. I liked that you didn't have to book them you could just show up and if they were available you could use them. The night time ramen was a lovely surprise as well.

Stayed in April 2025

None

Very cozy Japanese style ryokan. Staffs were very friendly and excellent service from them.

Stayed in March 2025

Food was nice, but bit of a canteen atmosphere in the restaurant.

Dinner was ample as was breakfast The rooms were really comfortable le

Stayed in February 2025

The location is great, for Jozankei, but the town can be difficult to get to/from from Sapporo. We didn’t know that there were private shuttles that could be reserved. The buses were fairly crowded and taxis difficult to get. The facility did not allow any check in before 3 pm but then there was a long queue and lots of people waiting in the lobby. I thought that could have been better organized but they did allow us to leave our luggage there when we arrived early.

It was a very, very beautiful hotel and room. The yukata had several sizes. The meals were great (as long as you like fish).

Stayed in February 2025

Very good counter, and also very good cleaning

Stayed in February 2025

Absolutely nothing. I really can't recommend this place more.

The staff were very friendly and helpful. They make you feel super welcome. Facility is very clean and beautiful. DO NOT miss the breakfast or dinners they are amazing. The surrounding area is fun to walk around but might have more to offer when not in winter. Although I would still recommend winter, especially if you're a skier. If you want a quiet mountain break, this is the spot.

Stayed in February 2025

Absolutely nothing to not like.

The menu and breakfast and dinner was excellent. Customer service was 5 star. The Onsen was amazing and a wonderful meditative space. All the services offered exceeded my expectations.

Stayed in January 2025

The staff could be more helpful in giving us direction on how to get back to Sapporo!

The private baths were excellent

Stayed in January 2025

Some of the food were not to my preference

Everything, from the service, the room, the onsen, the facilities, the location... Everything was perfect! Worth every penny...

Stayed in January 2025

Nothing

Everything is exceptional! Foods are delicious. Onsen is amazing ！little Onsen in the room !

Stayed in January 2025

Some customers did not follow the rules in the use of the Onsen, and the water quality suffered. The Hinoki bath in the room did need a little bit of cleaning.

The property ambience was great, and the staff were attentive. I love how the rooms looked.

Stayed in January 2025

Need more Shuttle buses and public transportation to airport.

Convenience and extra cleaning

Stayed in January 2025

Time allocation for meals can be a bit inconvenient. We got given a very late time for dinner, so couldn’t enjoy the late snack service. Though we do understand as it would be too busy with the amount of tourists staying.

Japanese style dadami room layout, traditional vivbe and dishes. Very nice for travellers.

Stayed in December 2024

They only have 4 private onsen which means that depending on how many other guests there are you may need to wait in line. Not a major deal though

What a wonderful experience staying at JOZANKEI Onsen Yurakusoan. The Onsen in the room was great! The public Onsen was great and the private Onsen were great!! The food served at breakfast and dinner was bountiful and there were extra snacks and late night free ramen supper around the hotel. It was relaxing and tranquil. The surrounding town is nice and small, a few convenience stores and food stalls, a small waterfall and just beautiful scenery. We went during winter and was able to take in the beautiful snowy landscape. It was surprisingly easy to get to via the public bus from Sapporo station

Stayed in December 2024