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  5. Reviews of JR East Hotel Mets Premier Gotanda

Reviews of JR East Hotel Mets Premier Gotanda This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

141-0022 Tokyo-to, 1-26-3 Higashi-Gotanda, Shinagawa-ku, Japan

#146 of 1,485 hotels in Tokyo

Guests' Choice

Review Score

Based on 254 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    9.6

  • Facilities

    9.3

  • Staff

    9.2

  • Value for money

    8.8

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 5, 2025

    10
    Will be back late this month
    • Leisure trip
    • Solo traveler
    • Superior Single - Separate Bathroom & Toilet - 1 Adult - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very modern, great design! Easy access to public transportation! Very relax as a traveler !

    Stayed in July 2025

  • Reviewed: April 10, 2024

    10
    the best affordable hotel in tokyo
    • Leisure trip
    • Family with young children
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 5 nights

    nothing

    very close to the JR Gotanda station. has convenient store, restaurants , drug store , easy to go anywhere.

    Stayed in February 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 3 nights

    Nil.

    It was just above Gotanda station, which has both JR and subway lines which made travelling extremely convenient, and just a few stops away from Shibuya and Shinjuku. There are also many food options (even an ichiran ramen) around, a few shopping options and even supermarkets in the next building. Great option away from crowded areas but still so accessible which was great. Hotel was also new and clean, room size is quite typical of a Japanese hotel.

    Stayed in March 2024

  • Reviewed: January 14, 2024

    10
    Convenient for a city stay
    • Leisure trip
    • Couple
    • Deluxe Queen - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    1) small premium rooms

    1) right above JR station 2) excellent housekeeping

    Stayed in January 2024

  • Reviewed: January 10, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Nice staffs Great design Clean. Location just in the station

    Stayed in January 2024

  • Reviewed: January 9, 2024

    10
    Feel comfortable & convenient.
    • Leisure trip
    • Group
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    N/A

    The location is excellent. Right next to metro. Easy to find groceries, restaurants, etc. Staff is very helpful.

    Stayed in January 2024

  • Reviewed: January 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 5 nights

    Rooms can be a bit small

    Great location right above the station

    Stayed in January 2024

  • Reviewed: January 3, 2024

    8.0
    We are very happy to have spent our time in this hotel.
    • Leisure trip
    • Couple
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 4 nights

    The shelves & the blinds in the hotel restaurant need some attention for cleaning.

    Great location! Big TV in the room with YouTube. Nice breakfast includes a hot dish plus a salad bar with fruits including pineapple, red grapefruit & lychee! Our double room feels spacious. Very convenient for catching public transport. Plenty of restaurants & izakaya (居酒屋) nearby, especially good if you want to experience local food culture.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    9.0
    Location
    • Leisure trip
    • Family with young children
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    Location and separate bath

    Stayed in December 2023

  • Reviewed: December 28, 2023

    10
    Wonderful hotel with great location, amenities, and staff!
    • Leisure trip
    • Couple
    • Superior Single - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Location was perfect; in the train station but no problem with noise. Rooms are good size for Tokyo. They also have slightly elevated bed so suitcases can be stored underneath.

    Stayed in December 2023

  • Reviewed: December 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premium Twin Room (3 Adults) - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Excellent location

    Stayed in December 2023

  • Reviewed: December 12, 2023

    9.0
    We’d To Stay Again Next Time
    • Leisure trip
    • Travelers with friends
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The lack of English-speaking staff. Most of them were difficult to understand simple sentences.

    Location, Comfort

    Stayed in November 2023

  • Reviewed: December 12, 2023

    9.0
    Recommended Stay in Tokyo
    • Leisure trip
    • Couple
    • Superior Single - Separate Bathroom & Toilet - 1 Adult - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There were some rigid staffs and most of the staffs lack of English-speaking ability (only 1 senior lady staff who could communicate quite well).

    Location, cleanliness, comfort

    Stayed in November 2023

  • Reviewed: December 8, 2023

    9.0
    Nice hotel that's good value for money with an excellent location.
    • Business trip
    • Solo traveler
    • Superior Single - Separate Bathroom & Toilet - 1 Adult - Non-Smoking
    • Stayed 12 nights
    • Submitted from a mobile device

    Only minor gripe is there's no real place to hang wash if you've washed things that can't be dried in the machine. No washing line like other hotels have. But the a/c is do effective I just hung it up at the entrance by the jackets on the coat hangers and it dried up very well still.

    Fantastic location on top of Gotanda station so really close to the Yamanote line (and you still don't really hear anything from the trains except an occasional low rhythmic thumping), nice room with a great bathroom, good a/c, access to good washing machines in the hotel, clean and good quality overall.

    Stayed in December 2023

  • Reviewed: December 8, 2023

    9.0
    Nice hotel that's good value for money with an excellent location.
    • Business trip
    • Solo traveler
    • Superior Single - Separate Bathroom & Toilet - 1 Adult - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Only minor gripe is there's no real place to hang wash if you've washed things that can't be dried in the machine. No washing line like other hotels have. But the a/c is do effective I just hung it up at the entrance by the jackets on the coat hangers and it dried up very well still.

    Fantastic location on top of Gotanda station so really close to the Yamanote line (and you still don't really hear anything from the trains except an occasional low rhythmic thumping), nice room with a great bathroom, good a/c, access to good washing machines in the hotel, clean and good quality overall.

    Stayed in November 2023

  • Reviewed: December 6, 2023

    10
    One of the best values in Shinagawa-area.
    • Leisure trip
    • Solo traveler
    • Superior Double - Separate Bathroom & Toilet - 1 adult - Non-Smoking
    • Stayed 3 nights

    Nothing. Couldn't complain!

    The hotel is attached to Gotanda station. You'll have the access to both JR and subway, and it was very convenient. The hotel room is spacious for Tokyo standard. I loved the fact that the toilet was separated from the bath, and you can enjoy the Japanese style bath. The breakfast has good choices, and you can enjoy the views of the station underneath the dining room. I truly enjoyed staying there!

    Stayed in November 2023

  • Reviewed: December 5, 2023

    10
    Best hotel I stayed at during my trip!
    • Leisure trip
    • Couple
    • Superior Single - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The location was the most convenient being connected to the JR Gotanda station! Uniqlo was on the second floor and the Atre building was a short walk by walking bridge for shopping. The room was spacious and the bed was comfortable. Shower and toilet were great! Also enjoyed the bar/restaurant on the lobby floor - we frequented there for drinks and meals. Fully enjoyed our stay and was happy to have it be our last hotel of our trip. Arigatou-gozaimashta!!

    Stayed in December 2023

  • Reviewed: December 4, 2023

    10
    Exceptional
    • Family with young children
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing.

    The location is perfect.

    Stayed in November 2023

  • Reviewed: December 2, 2023

    10
    Location location location!
    • Business trip
    • Family with young children
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Location Newly refurbished

    Stayed in November 2023

  • Reviewed: November 24, 2023

    8.0
    A pleasant stay.
    • Leisure trip
    • Group
    • Superior Single - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    No breakfast included and that was sad.

    Stayed in October 2023

  • Reviewed: November 22, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Single - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Iron ‘s quality is not good and didn’t work for ironing clothes

    Perfect location. Good amenities around the property. Provided body scale.

    Stayed in November 2023

  • Reviewed: November 22, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin - Separate Bathroom & Toilet - 2 Adult - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel is very accesible to the train, subway, and bus stations. There are a lot of stores and shops around the area including the department stores!

    Stayed in November 2023

  • Reviewed: November 15, 2023

    10
    Great for the value
    • Leisure trip
    • Family with young children
    • Premium Twin Room (3 Adults) - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast, morning concierge staff English is limited

    Location was excellent and convenient for access.

    Stayed in October 2023

  • Reviewed: November 13, 2023

    8.0
    Convenient and good place to stay
    • Leisure trip
    • Couple
    • Superior Double - Separate Bathroom & Toilet - 2 adult - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    None

    Hotel in top of the circle line, convenient for sightseeing and close to one of the main railway stations. Quality is good!

    Stayed in October 2023

Showing 1 - 25

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