None

Clean, perfectly located and friendly staff. The Room was big enough and comfortable. I would definitely stay again.

Stayed in August 2025

The bed was on the small side for a couple and a 4 yo to sleep in, but the bed itself and the sheets were comfortable.

The view on the trains and trainstation was very enjoyable for our son. The windows are completely silencing outside noise.

Stayed in August 2025

This is really minor and did not affect my stay in any way, but the self check-in system was a bit awkward. There are 2 machines with actual humans helping you operate them. Plus on the machine there is a screen with an actual person speaking to you in a FaceTime-like style. So in total there were 3 people helping, I don't see how that's more efficient than just talking to 1 person behind a counter...

I was a bit worried about noise, especially knowing the hotel is located right above the JR station, but it was one of the most quiet hotels I stayed at during my stay in Japan. The hotel seems to have been refurbished fairly recently so everything looked clean and modern. The bathroom had a bathtub which was unexpected and really nice. A new water bottle was given everyday. The neighbourhood is bursting with restaurants and bars and is very lively.

Stayed in June 2025

The self check-in machines are annoying.

Stayed in June 2025

Location is great. Koenji is one of my favorite neighborhoods in Tokyo and it's right next to the subway. The room is compact but it's comfortable and has everything you need. I also had to work while I was there and the desk is well set up for working.

Stayed in December 2023

Very clean and very attentive staff

Stayed in November 2023

Nothing about this hotel. However, this hotel is part of Koenji Station, so it's a little noisy even late at night because of the people in front of the station.

Bed, the space of the room (I felt that the room has more space rather that the average single room in Japan) clean room, variety of the amenity

Stayed in December 2023

The hotel was overheated. This was a problem for us generally when indoors during this stay in Tokyo (travelled in November 2023 which was apparently unseasonably warm) and does not seem particular to JR Jets East Koenji. We had to put the airconditioning down very low to maintain a reasonable environment for sleeping.

This is a great value hotel for the price. Staff are very helpful. The rooms are quite small which in my experience is characteristic of anything but luxury hotels in Tokyo but despite this there are so many things to like. It is in a lovely neighbourhood and so convenient for transport being right next to JR Koenji station. The bed is very comfortable, the rooms are very clean, there is a good bath and shower and the breakfast at Denny's has the choice of Western or Japanese options and at 770 yen is terrific value. It's great having free coffee and bath products in the lobby and these are pretty good quality. Despite the hotel's warning that there are noisy roadworks in the area, we could not hear a thing and the room was quiet and restful.

Stayed in November 2023

Self check-in worked terrible. The system just kept loading and nothing happened. No physical staff to talk you, only call support on a screen with someone who doesn't know English.

Cute room on floor 7 with a nice view. Cleaning every day and free bottles of water provided.

Stayed in November 2023

Dont bother booking for breakfast. I might have been used to the buffet style japanese breakfast that i was looking forward to, but the Denny's 'meal stub' breakfast was such a let down for the price. Better to get food from the supermarket next to it (refer to positive comment)

Excellent location. This hotel is very well connected to key areas of Tokyo. The hotel staff are very warm and accomodating. The room service staff are topnotch. I will definitely book in this hotel on our next trip. There is literally a big Tokyu Supermarket next to the hotel where you can get GOOD FOOD and other necessities.

Stayed in November 2023

Changing all linen and towels every day is very bad for the environment

Comfortable and clean room. Very close to fast train to city center. Lots of good restaurants nearby

Stayed in October 2023

Nothing. It could just be a bit cheaper, though, but it’s still okay.

Its nearness to the Kōenji Station and to the supermarkets nearby. The room is big enough for 1 or even 2 people. The free coffee at the lobby.

Stayed in October 2023

toilet flushing is noisy

very near from a station, clean and new, larger room compared with other similar hotels

Stayed in October 2023

The hotel is located right at the train station in Koenji. The motel was modern. The rooms were a good size. Although the staff had little English the were super helpful and polite. The cleaning staff were excellent. Our rooms were made perfectly each day. Breakfast was within the building at Denny's (an American food chain). Breakfast was good with a variety of eastern and western food.

Stayed in October 2023

A within hotel breakfeast option other than Denny's would be appreciated, but options directly outside the hotal makes this a minor point for us.

Second stay within two weeks since we use Tokyo as our 'base' to explore Japan. As our first stay was, this second showed the hotel very clean, comfortable, and well-located. Looking forward for our third stay in two weeks.

Stayed in October 2023

Electronic check in.. didnt work efficiently. People waiting while staff waited nearby

Location size and convenience

Stayed in October 2023

Although we had a mild allergic reaction after our first night, the staff quickly changed the room for us the next morning. Thanks to the staff who worked at 9/25 afternoon and 9/26 morning!

The location is really good. The hotel is located in the building above the subway station. The hotel is also near by the shopping street which included restaurant, drug store and supermarket. The price is affordable for staying several nights here. The staffs were willing to help when we had problems.

Stayed in September 2023

denny's is the breakfast option is ok if you like dennys

Stayed in September 2023

There is an option for breakfast at Deny’s on 2nd floor, but we preferred option out of the hotel. This is minor.

Very clean. Beds comfortable. Quiet despite being located (conveniently) near the Koenji train station.

Stayed in September 2023

Near JR station, location is very good

Stayed in August 2023

Nothing to dislike.

Very friendly and helpful staff. The housekeeping is excellent. Great location.

Stayed in August 2023

Automatic check-in available. At the beginning and end of the automated check-in process, it has greeting by an attendant staff through web camera. if there are any questions, you can clear at this time. I think that the hotel's check-in security system has been UPDATED as a result of the hotel's renovation this summer.

Stayed in August 2023

えきに、ちかいこと。 It was very comfortable and convenient. The hotel is located above/right next to Koenji Station. Convenience Stores ”Lawson” and supermarket are also very close. Family restaurant ”Denny's” on the building second floor.

Stayed in August 2023

The single room is quite small, but enough for a tourist, coming only for sleep.

Nice hotel, very convenient location, right at the station (and it was quiet, I didn't hear trains at all). It is also in 10 minutes by train from Shinjuku station. There are hotel dressing in room and various amenities at the reception. The staff was also very nice and helpful (they provided me with additional pillows and network adapter, and let me keep baggage after checkout).

Stayed in August 2023