The location is convenient.

Stayed in July 2025

Clean, convenient. The staff are very helpful

Stayed in July 2025

None.

This was my first time staying at JR-East Hotel Mets at Komagome. The room was a good size (larger than equivalent APA hotels I have stayed at) and more than large enough for a single traveler. The room was modern, clean and comfortable. The best feature of the hotel was it's location adjacent to Komagome station. Komagome is on the Yamanote line, providing easy access to the rest of Tokyo. I also really liked the area around Komagome station , as it is more of a local area and less busy/touristy than areas such as Shibuya, Shinjuku, Tokyo Station, etc. There are also several konbini stores directly outside of the hotel. I will definitely stay here again on my next trip to Tokyo.

Stayed in June 2025

The window does not open - I had hoped to get in some fresh air…

The location was perfect as it’s right next to a Yamanote line station. The check-in is digital but someone was there to help.

Stayed in May 2025

I dont know if it is normal in Japan. They only thoroughly clean every two days.(like changing bedsheets and blanket) But they give new towels and bottle water everyday.

Convenient location Clean Roomy Have air purifier

Stayed in February 2024

The location Just next to JR station

Stayed in January 2024

Just a bit far from Shibuya,Harajuku,Shinjuku but still ok since it is connected with JR Yamanote Line.

Just beside JR Train and other lines..with a tunnel that connects the train station and the hotel. All staff are accommodating! Hotel rooms are cleaned everyday.2 great bakeries just beside the hotel.so many food choices surrounding the property.Free coffee and other personal things at the lobby.Great food and staff at Dennys!

Stayed in December 2023

Little choice for breakfast (all egg-based formulas), a little redundant after a few days so we went outside !

-the hotel is located just outside Komagome station, which is very convenient after a long day's walking -convenient for reaching both Shinjuku and Tokyo stations -rather spacious room and pleasant bathroom -clean and comfortable -breakfast is a plus

Stayed in November 2023

Nothing

All about exellent

Stayed in November 2023

Very good location - next to Komagome Station (circle line), easy access to other parts of Tokyo

Stayed in September 2023

Great location, especially after a long trip. The hotel is outside the station, as soon as you exit, you make a turn to the left and it is beside New Days Combini. I'll consider staying here again in the future. I had a beautiful view, so that was really nice. The room was tidy and clean, the bathroom was big. They offered all necessary amenities. Some of them were at the reception floor. Bonus points because amenities included many bath salt to relax on the bathtub. I truly liked this place and would recommend it to others!

Stayed in November 2023

Good value for our needs

Stayed in November 2023

Everything was excellent... Checkin was a breeze, and checkout just took a minute! There was one small concern which I should have considered. Not the fault of the hotel though. We stayed 4 nights. Then we spent a night in Nikko. We chose to return to JR Komagome Mets Hotel for another 3 nights. But I should have requested the same room, or at least a room which had the same bed orientation as our first 4 nights. I surmised that even number rooms would have the same bed orientation, as odd numbered rooms would have also.

The fact that the location of the hotel is a mere minute walk from the JR Komagome station was such a relief, especially after a day long walk! Denny's breakfast is a choice between continental & Japanese.... just perfect!

Stayed in October 2023

Narrow bed

Stayed in October 2023

Wonderful location

Stayed in October 2023

overall service is good, staffs are friendly and helpful. very good location.

Stayed in September 2023

Nope

The room is confortable, and every staff are friendly. The location is just near KOMAGOME, so convenient!!!! I luv this hotel so much! Next time if I come to Japan, I will also choose the same one.

Stayed in October 2023

I liked the convenience of the hotel to the metro line.

Stayed in October 2023

n/a

Good location of hotel and a good breakfast restaurant which is just inside the hotel location.

Stayed in September 2023

comfortable stay, and proximity to subway

Stayed in September 2023

location

location near to the subway. all major attraction easily accessible

Stayed in September 2023

no

The location is very good, the exit of the Yamanote Line station, the room is large

Stayed in July 2023

- somewhat hard mattress - not very spacious, but enough for two people and you can open up two big suitcases

- convenient to the JR station and restaurants - very nice and helpful staff - quiet surroundings - very clean room

Stayed in July 2023

No safe in the room.

Breakfast was good. The location is excellent. The room was clean. Friendly and helpful stuff.

Stayed in July 2023