Nothing at all

The location of the hotel is perfect with very convenient access to the train..

Stayed in August 2025

None

1. Very close to the subway station 2. The standard room is medium size but very clean, with dyson dryer and air cleaner 3. The staff is very responsive and kind: I made a mistake and left a shirt in the room when I checked out. I emailed to the hotel few days later and got support within 24 hours. 4. Front desks are fluent in English

Stayed in July 2025

There is no parking lot, which is inconvenient for guests who come with car. Western breakfast with only a few varieties. There is no place to store clothes in the room, which is inconvenient for guests staying for more than 3 nights.

Room is clean. Very close to subway station.

Stayed in June 2025

They dont have water refill machine

Great amenities and beverage at 3rd floor. They provide great meals for those who stay at the hotel (breakfast, lunch or dinner). Location is near sightseeing places

Stayed in June 2025

It was a little far from the conference center.

The room was very comfortable. It close to the train station and to shopping.

Stayed in May 2025

In my opinion, Breakfast needs improvement. Of available food and of setting. The staff was very nice though!

Very comfortable stay. Great bed and bedding. Great appliances, availability of products for higiene . I think the management did a great job the way it designed the product. Congratulations for that

Stayed in April 2025

Nothing

Everything

Stayed in March 2025

None

Very good location, for Japan standard not very small rooms, nice and clean rooms. The breakfast was okay, but on this trip I had hotels in the same price category which did beter

Stayed in February 2025

I was only provided 1 free water each clean-up where other hotels provided me with 2. Could be better but it's not bad and would still come back.

Location is very strategic and good and it's a really good hotel.

Stayed in December 2024

Excellent place

Stayed in January 2025

A little more space or a place to hang clothes.

Did not do breakfast, but restaurant with good breakfast are conveniently close by.

Stayed in January 2025

The staff don't speak English or very little English but they have a translator so it's okay. The noise was a slight problem for me. After one night on a lower floor I asked the hotel's staff for a quieter room. This one was much better, but you can still hear some noise from the train even from the 12th floor on the street side of the building and also a little from the street noise as well. It's not so much That I had trouble sleeping though.

The hotel is right next to the station. It's not as major a station as some others but it's still very active at all hours. Each and every member of the hotel's staff were amazingly kind and considerate and really did whatever they could to make my stay comfortable. The Noge area is right across the street so there are many dining options. There are many amenities to choose from and the free coffee, teas and even hot chocolate at the lobby is an added bonus.

Stayed in December 2024

Nothing

Great hotel overall with nice additional touches like the pyjama for sleeping. Loved it!

Stayed in December 2024

Perfect location. Direct connected to JR line sakuragicho station platform 3 and 4

Stayed in December 2024

Nothing at all.

Fabulous hotel! Room was clean and comfortable. Quite large and very nice bathroom. So close to train station and wonderful malls and city sites. Loved our time at this hotel.

Stayed in November 2024

There’s no assistance with luggage or easy access to taxis if you need it e.g. heavy or lots of baggage. They will not call a cab, so you will to factor this in if you struggle with luggage. There’s about 8 International tv channels. Only one is in English, others e.g. CNN is overdubbed with Japanese. However, the feed kept freezing after a few minutes so it’s fair to say the system needs some attention

Great location, clean with pretty good facilities. The room was slightly bigger than typical Japanese business type hotels.

Stayed in November 2024

The upgraded room was well equipped and spacious for luggage space. The location is just next to JR Sakuragicho station@exit ..New South exit . However one may lost the direction when using the subway exit back to the hotel. Level B1 subway is closed at 730pm. Will highly recommend for both Solo traveller and family to try this hotel when visiting Yokohama.

Stayed in November 2024

The room is quite small so it didn't really have enough space for both of our two suit cases (1 big 1 small) to be opened at the same time.

I liked the thoughtful touches in the room, including a massager, welcome drinks, GABA chocolate etc. There's also an extensive amenities station at the lobby where guests can help themselves to things like face masks, bath salts, facial lotions and cleansing oils etc. The hotel looks very new and modern. The location is right across the road from the JR Sakuragi Station, which is very handy. There is another JR East Hotel by the Yokohama station so make sure that you'll going to the right one!

Stayed in October 2024

No Safe Deposit Box

Location

Stayed in October 2024

The property was centrally located to transportation, food and sights. It was nice to have a restaurant and cafe on site. It was very clean and the amenities available in the lobby were helpful. The room was quiet.

Stayed in October 2024

some train noise, west facing rooms get hot in the afternoon.

clean, modern, stylish, comfortable bed and showers

Stayed in September 2024

Great location by the Yokohama harbor and underground transportation. also staff extremely professional and ready to help

Stayed in September 2024

There’s a supermarket on the ground floor which is very convenient! However the front desk staff doesn’t explain that you could get 10% discount if you show your hotel room key card at the cashier. Very minimal communication at the front desk… They can be friendly but you (guest) has to ask if you want information… Free coffee in the hotel anytime or how to use laundry etc…

Fantastic location as it’s right next to JR Sakuragicho station and great access without getting wet! Only JPY500 for wash and dry clothes without needing to worry about the detergent! It takes 2 hours so you can go back to the room or have breakfast! Rotation of Eco cleaning x2 and full cleaning x1 worked out well and very convenient for choosing your own amenities like shampoo, conditioner, cleansing gel, face wash, lotion and cream from the reception! Really enjoyed using Japanese style of bathroom! You can wash yourself while filling up the tub and use onsen powder to make a nice relaxing spa for your own. Breakfast was a nice spread of Japanese and western style. I only wished they had hard boiled eggs instead of onsen eggs that is very runny yolk… Only thing I found lacking in the room was the closet… There’s a hangers directly on the wall. As a woman, I prefer to cover my clothes when cleaning staff coming… Pretty small room but ok for a small bag traveller.

Stayed in September 2024

The dinner menu served at the hotel restaurant is quite expensive and each dish cost a minimum of 1000 yen.

The hotel is located next to JR sakuragicho station and is walking distance to restaurant and convenience shop. The hotel staff provides very good service and is very attentive to our request. The breakfast served at this hotel had a wide variety of dishes and is quite tasty.

Stayed in September 2024