Reviews of JR-East Hotel Mets Yokohama 3 stars
221-0835 Kanagawa, Yokohama, 1-66-9 Tsuruya-cho Kanagawa-ku, Japan
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReally clean place and perfectly situated near to Yokohama station but also near a vibrant area for dinner
Honestly couldnt think of anything
Thank you very much for choosing our hotel. We also sincerely appreciate your review and high rating. We are delighted that you valued our clean guest rooms and convenient location. We are pleased that our excellent access to Yokohama Station, along with the abundance of restaurants and entertainment facilities nearby, contributed to your satisfaction. We look forward to welcoming you back. JR East Hotel Mets Yokohama Manager
Thank you very much for choosing our hotel. We also sincerely appreciate your review and high rating. We are delighted that you valued our clean guest rooms and convenient location. We are pleased that our excellent access to Yokohama Stati… Show more
Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewGreat location. Attentive staff.
None
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location and found our staff attentive. Your feedback motivates us to continue providing excellent service. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our location and found our staff attentive. Your feedback motivates us to continue providing excellent service. Best regards, … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation convenient, closed by train, shopping and food.
Thank you for your kind words regarding our convenient location. We are delighted to hear that you had a satisfying experience during your stay and enjoyed the nearby amenities. We look forward to welcoming you back in the future. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Thank you for your kind words regarding our convenient location. We are delighted to hear that you had a satisfying experience during your stay and enjoyed the nearby amenities. We look forward to welcoming you back in the future. Best reg… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewFriendly, clean, quiet, big bed and good location for train travel!
Difficult to criticise. Good value.
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our facilities and location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed your stay and appreciated our facilities and location. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regard… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewGreat spot to sleep after a flight into Haneda before taking onwards train in the morning. Room had everything needed, surprisingly spacious and comfortable bed. Easy walk from Yokohama station - refer to images on hotel’s website for better directions than google maps. Would stay again.
Thank you for your kind words about your recent stay. We are delighted to hear that you found our location convenient and the room comfortable. Your feedback regarding the directions is appreciated, and we look forward to welcoming you back soon. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Thank you for your kind words about your recent stay. We are delighted to hear that you found our location convenient and the room comfortable. Your feedback regarding the directions is appreciated, and we look forward to welcoming you back… Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewGreat location and clean room. Comfy bed - perfect after a long flight. Easy check in and out procedure. Able to leave my luggage at the hotel after checkout until my train in the afternoon.
Nothing!
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, cleanliness, and comfortable accommodations. It's great to know our check-in and luggage storage services met your needs. We look forward to welcoming you back in the future. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our location, cleanliness, and comfortable accommodations. It's great to know our check-in and luggage storage services met your needs. We look forward to … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewLocation is pretty convenient as its near the yokohama station, nearby have good food and convenient stores. Can easily get food near grocery stores - comfortable stay overall. Clean as well, prompt response from staff
Space may be a little small but its typical
Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you appreciated our convenient location, cleanliness, and attentive staff. Best regards, JR-EAST HOTEL Mets Yokohama Manager
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe property was near to everything you may need, transportation and food.
Nothing comes to mind.
Thank you for your kind words. We are delighted to hear that you found our location convenient and our services valuable. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, JR-EAST HOTEL Mets Yokohama Manager Mukasa
Thank you for your kind words. We are delighted to hear that you found our location convenient and our services valuable. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, JR-EAST HOTEL Mets Yokohama Ma… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewroom was clean and bright.
Check in system was a bit difficult to follow, but mostly it was very hard to hear the person speaking in the video. However, overall the check in system went well and was speedy.
Thank you for your kind feedback. We are delighted to hear that you found your room clean and bright. We appreciate your comments regarding the check-in system and will take them into consideration for future improvements. Best regards, JR-EAST HOTEL Mets Yokohama Manager Mukasa
Thank you for your kind feedback. We are delighted to hear that you found your room clean and bright. We appreciate your comments regarding the check-in system and will take them into consideration for future improvements. Best regards, JR… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewlocation is great , connected to yokohama station and malls. if it is raining we can stay dry at all times. love the vibes and the place is so compact. Hotel service and room are outstanding, love the staff service and the hotel room is comfy with big screen tv and has apps like netflix and youtube connected. Love the water pressure from shower and the bed.
pillows are too soft for my preference.
Thank you for your wonderful feedback regarding your recent stay at JR-EAST HOTEL Mets Yokohama. We are delighted to hear that you enjoyed our prime location, outstanding service, and the comfort of your room. Your kind words about our staff and amenities, including the big screen TV, are greatly appreciated. We acknowledge your preference for firmer pillows and will take your comments into consideration as we strive to enhance our guest experience. We hope to welcome you back on your next visit to Yokohama. Best regards, JR-EAST HOTEL Mets Yokohama Manager Mukasa
Thank you for your wonderful feedback regarding your recent stay at JR-EAST HOTEL Mets Yokohama. We are delighted to hear that you enjoyed our prime location, outstanding service, and the comfort of your room. Your kind words about our staf… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewOverall service is meet expectations
Nothing
We are very pleased to hear that your stay was fulfilling and that our services met your expectations. Thank you for sharing your positive experience. We sincerely look forward to your future visit. The Manager
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewBeing able to get a cup of ice. Excellent choice of amenities! Very clean. Easy check in and checkout. Wonderful breakfast, but maybe you could improve by offering a cold breakfast for those leaving early on day of departure. Perhaps something made up that can be eaten in the hotel room.
We liked everything about our stay. Arigatō!
Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed our amenities and found everything to your satisfaction, particularly the cleanliness and breakfast offerings. Your suggestion for a cold breakfast option for early departures is appreciated and will be considered for future enhancements to our services. Thank you once again for your kind words and recommendation. We hope to welcome you back soon! Best regards, JR-EAST HOTEL Mets Yokohama Manager: Mukasa
Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed our amenities and found everything to your satisfaction, particularly the cleanliness and breakfast offerings. Your suggestion for a col… Show more