N/A

Location, breakfast and service were very good.

Stayed in August 2025

Room was tiny at the price we paid. We think it was a mistake but we were too tired to ask for a new room. Also smelled like stale cigarettes and floor was stained. The room alone made this an embarrassing place to take my new wife as part of our honeymoon.

Breakfast buffet, spa, views, location

Stayed in August 2025

Despite the construction in front of the hotel and train station the hotel was easily accessible to get to.

The location was ideal for our travels in Sapporo. Very convenient to get to from the train station or subway station without having to walk outside on the road to cross the streets. Easy access to stores with the underground passageway without having to go outside in the heat or rain. The hotel staff was very welcoming and accommodating.

Stayed in August 2025

Onsen is chargeable

Convenient location

Stayed in August 2025

Onsen is at extra charge

Excellent service

Stayed in August 2025

Nothing

Hospitality, comfort and location

Stayed in June 2025

The staff was very helpful and kind

Stayed in July 2025

nothing really

the location was perfect! right beside the train station and near stellar place - a mall :-)

Stayed in June 2025

There is literally nothing we did not like.

The location is excellent, very close to the station and restaurants. Hotel staff is friendly, professional, and attentive. The breakfast is very good, though we did not try the Japanese style this time. Room is super clean with excellent view as our room is on the 33th floor.

Stayed in June 2025

Ideal location next to the train station. Spectacular view from the room. Helpful concierge.

Stayed in May 2025

The breakfast

The spa

Stayed in May 2025

none

Location was great and staff was very friendly Its close approximity to the train ststion made it very easy

Stayed in April 2025

Location is great w the hotel attached to the station

Stayed in May 2025

The spa was excellent! I particularly liked the massage pool.

Stayed in April 2025

The room has been well-used. There was a slight sewer stench from the bathroom.

The location was great for its access. The top view was AMAZING! Especially in the evening light.

Stayed in May 2025

The first room I stayed had funny creaking sound of wood, hence disturbed our sleep. We changed to a different facing room and everything was superb again.

Hotel is very conveniently located, very near to JR Sapporo and metro station. Also very near and connected to Stellar Place Mall and Daimaru. Lots of nice eateries around that area. Tokyu hands were across the street and bus station is nearby. I had 2 days of different breakfast. 1 Japanese style and another buffet style. Staff always greet guests in hotel. Service were immaculate. Staff are very helpful too.

Stayed in May 2025

Excellent location, very helpful and attentive staff, excellent breakfast buffet.

Stayed in April 2025

The hotel does not have a gym facility. The rooms are quite small in size - something which is quite common for Japanese business hotels, though. The room price is quite high, probably because during the skiing high season.

The hotel location is excellent for Sapporo. Centrally located, adjacent to the JR train station and walking distance from many attractions (Odori park, etc). The staff is very professional and helpful. The hotel is clean and the facilities are of good standard. The rooms are well equipped. We were given high floor executive rooms, with spectacular views over the city and the surrounding mountains.

Stayed in March 2025

The staff are very helpful and provide terrific customer service.

Stayed in April 2025

There was a sometimes a smell in the bathroom.

Really convenient location. Every bathroom amenities you could want was provided.

Stayed in April 2025

The room was a bit small

The location and the onsen at 22nd floor

Stayed in March 2025

Great location and comfortable

Stayed in March 2025

Like my experience at JR Nagoya, the shower head is worthy of the Middle Ages. Very strange for such a nice place.

So many smiles and services !

Stayed in March 2025

We couldn’t turn down the AC lower than 20C. We run hot blooded so it was a bit warm to our liking.

The best location! Right off the Sapporo Station stop, and a short walk to the entrance of the hotel. It was so easy and convenient to get to the station the next morning to catch our flight from CTS to HND. The staff were extra friendly and service was top notch. The breakfast was also very good. We opted for the western buffet (due to my husband) but they also had several Japanese options. There are several shopping malls at the lower levels that are all connected through the station which was really convenient to grab snacks and lunch and dinner. It was overall a very comfortable stay and had great views of the city.

Stayed in March 2025