The pillows…. Well um let’s just say I hope you don’t life soft pillows and beds but I assume this is a Japanese thing as most the hotels but 1 have those rock hard pillows.

Loved the location and the access to the ginza line, also it was super clean, our rooms were reasonably sized for Japan Also the breakfast is 10/10 here.

Stayed in August 2025

The room was small, with little space to open the luggage and almost no space to put clothes or other items. The hotel doesn't let that you use the lobby to eat or drink in the lobby, therefore you had to go to your room for any meal you would need to do. The bed wasn't super confortable.

The entire hotel was very new and clean, the 7-Eleven at the ground floor was very useful and the hotel was well located - we were less than 30min away by subway from any location we wanted to visit and the surrounding area had a lot of retaurant options and activity at the end of the day. Amenities were also very good and useful.

Stayed in August 2025

Small space

Bath

Stayed in September 2025

Room was quite small, but it is probably a standard for Tokyo. Other than that no complaints.

Great location in a cool neighborhood with access to metro stations. Room was clean, additional amenities were nice (complementary razors etc.) and a nice onsen. Instructions on onsen use were helpful as newcomers. Also the 7/11 in the building was quite helpful.

Stayed in August 2025

Clean and great breakfast

Stayed in August 2025

It's not as close to the train as it seems on the map , but it is close , just hard to walk back with the luggage to the hotel

That there is a convenient store downstairs The good shower The space for 1 person was great

Stayed in July 2025

Nothing

Close to multiple train stations, breakfast was really nice

Stayed in August 2025

Nothing that I remember

Location was excellent, all metro stops is close by.

Stayed in August 2025

No gym No swimming pool. They have a bath house where you can go naked with the same gender. So this was not interesting for my teenage boys. Very small rooms. (Thank God I am also a small woman). But I guess its because its Tokyo. Tip: add more hooks and small shelves near the desk. So guests can hang toiletries bag and other things.

Great location with 7 eleven connected to the hotel. Washing machines/dryer included you can pay with 100 yen coins. AC working good Hard pillows, which I like. Friendly staff Everyday fresh PJ’s. No need to bring your PJ’s.

Stayed in August 2025

Tide room, good service, shop at the first floor

Stayed in August 2025

Pillows were bit on the hard side. No wardrobe to store clothes just a few hangars.

Clean room with extra free complimentary toliteries in reception. Lovely staff . Nice bathroom ....and the best thing we had a 7 eleven linked underneath the hotel

Stayed in August 2025

It was enough space for a night but if our room was a bit bigger, it would have been an exceptional stay!

We loved the location as it is close to two different subway stations and several great restaurants near by. The staff is friendly and our room was quite clean and met our needs.

Stayed in July 2025

Would be nice to have some extra washing machines to prevent long wait lines.

Liked the location and room itself. Breakfast was good, lots of variety. The location is a bit further away from center but has a very good connection with subways/trains. Big station is also 15min carride away so pretty good.

Stayed in August 2025

Via Inn Prime was an exceptional stay. The staff were friendly and helpful from check in all the way to check out and in between. They helped organise luggage forwarding with no hesitation. We added breakfast on during last night and it was well worth it. The room was standard Tokyo size however the reviews I had read made them out to be way smaller than they actually were. The location is so great with 3 train stations around and walking distance to the great area as well as having the convenience of 7/11 underneath the hotel. We loved our stay so much we cancelled our next Tokyo accommodation to have another stay here

Stayed in July 2025

Extremely uncomfortable pillows.

Great location with excellent transport connections for those travelling around Tokyo.

Stayed in August 2025

Great location, nice room. Very happy with the hotel.

Stayed in August 2025

Beautiful hotel in a very nice area of Tokyo, the rooms are clean and they have lots of facilities. There is also a 7eleven on the ground floor that is always useful.

Stayed in July 2025

It’s a bit small

Very clean had lots of amenities and the staff were very helpful

Stayed in July 2025

Location was very nice

Stayed in May 2025

All was excellent, I don’t have any more to say.

Excellent location, very well connected and incredible staff

Stayed in June 2025

Every thing was perfect

We are a family of four, and this was our first trip to Japan—so every detail truly mattered. Via Inn Prime Akasaka exceeded our expectations, offering outstanding service that made our stay incredibly comfortable. The amenities were excellent, and the staff went above and beyond to personalize our experience. When my son accidentally left his red blanket behind, the hotel promptly arranged to have it shipped to our next destination in Osaka. That thoughtful gesture absolutely made our day. We’re deeply grateful and wouldn’t hesitate to stay here again on our next visit to Tokyo.

Stayed in July 2025

Rooms are small that is to be expected I Tokyo. Additionally, my online enquiry to transfer luggage was not responded to until after and of day making it difficult to plan our departure. So if thinking of using luggage transfer via hotel, contact them early / upon arrive and do not send online enquiry. Go to front desk

Close to train station, affordable, great amenities, clean and friendly staff.

Stayed in July 2025

The room was spacious and the toilet is new.

Stayed in June 2025

Small room, but that’s to be expected in Tokyo

Has a 7/11 on first floor, fun area with lots of eating and drinking options, close to many metro stops, the public bath is awesome - it was not busy at all when I went

Stayed in July 2025