That the dinner was served in another place

The property was simple and very cozy, one of the best stops on our ride. The stuff was wonderful, very helpful and friendly- we felt like at home there. The facilities were great, especially the onsen - in and out.

Stayed in June 2025

Wish they had a shuttle to snow monkey park considering the price of the hotel

Private spas in hotel and sister hotel are amazing. Beats using public onsens.

Stayed in May 2025

A truly authentic ryokan experience with a staff that makes you feel like family.

Stayed in June 2025

When I knew I was going to Japan, I wanted to stay at a traditional Ryokan with an onsen. After a lot of searching, I found Kamei no Yu, the price was fair, and I loved that it was smaller with only so many rooms. This place exceeds my expectations, the staff goes above and beyond no matter the language barriers. They make sure you're comfortable and have everything you need. It's the perfect way to relax and experience the true hospitality of Japan and its culture. I would highly recomend and would go back if I find myself in Japan agin.

Stayed in May 2025

Great Breakfast and amazing location, also the ryokan has been on the same family for 14 generations

Stayed in February 2025

Very friendly staff, great facilities and exceptionally good food. Rooms are nice but a bit small. We didn't stay for very long but definitely would come back again.

Stayed in February 2025

Nothing

Friendly staff. Relaxing surroundings.

Stayed in March 2025

Absolutely nothing bad to say about this place.

Intimate atmosphere, smaller hotel with less rooms so it was nice and quiet and relaxing. Big bonus was the private bookable Onsen. The set meals were phenomenal and filling. Nearby access to Yudanaka station makes getting to and from Nagano station a breeze as well as hopping a bus to go to the Snow Monkey Park.

Stayed in February 2025

The cold bathroom

Everything, beautiful experience

Stayed in December 2024

A bit far to dinner place

Beautiful historical onsen

Stayed in December 2024

N.A

staff were very polite and considerate, even though they don't speak much English. it was a wonderful experience staying in a ryokan.

Stayed in December 2024

nothing

loved the food and the access to momoyama onsen. beds were extremely comfortable

Stayed in November 2024

Very friendly and helpful staff. We were delayed in arriving - they had our dinner waiting for us and served it in our room!

Stayed in September 2024

Need to make a small walk to the sister hotel.

The staff was just beyond wonderful.

Stayed in February 2024

The staff were so helpful and kind to me. They even gave me a birthday gift which was very sweet. The room was lovely and the food was divine.

Stayed in February 2024

The room can get very cold! Be ready to cuddle up.

Tomo is the best! He is so friendly and accommodating. The property is beautiful and the rooms are perfect! The food was seriously some of the best we had in our entire 1 month stay in Japan. Onsens were gorgeous too!

Stayed in February 2024

Amazing traditional Japanese experience for us including dress, culture, food and baths.

Stayed in September 2023

Food was incredible. Staff was so kind, including helping us put on our Yukatas because we didn't know how.

Stayed in July 2023

Onsen can be a little too hot, but the entire experience when staying in this ryokan that you have access to multiple osens around. Ryokan provides yukatas and everything you need to make your stay comfortable.

5* authentic experience. Kaiseki was rich in variety, and fabulous. Highly recommending for those, who enjoy quiet and peaceful rest.

Stayed in April 2023

Not too sure, everything was perfect and just how I always dreamed of experiencing an onsen

Service was excellent, food was delicious. They even left treats in our room and gave very clear instructions on using the various amenities

Stayed in April 2023

none

The staff were genuine and very hospitable. The onsens were good and room was very comfortable with all the amenities that we need.

Stayed in December 2022

We really enjoyed our stay at Kamei no Yu. The lady at check in was very kind and helpful. Dinner was wonderful and it was nice to be able to book a private onsen. The accommodation is linked to a much larger hotel, where we were able to use the onsen and where dinner was held. I made a mistake with check out and they were very lovely about it. The matcha and sweet on arrival were very nice as well.

Stayed in December 2022

air conditioning did abnormal noise. had to have dinner in hotel next door (5 min walk). onsen facilities could be nicer though had good shampoos.

service was good. food was really nice. room very comfortable. nice for a couple for a night.

Stayed in December 2022

Nothing.

The hotel was exactly what we hoped for. It was traditional in style, had a range of bath options and looked fantastic. The room had plenty of space for two people and was stylish and warm. It was comfortable and the staff were very helpful and attentive but not at all intrusive. Our lack of Japanese was no issue for them or us. It was an easy walk to the Yadanaka train station and bus stop to the snow monkey park. The dinners and breakfasts were amazing.

Stayed in November 2022