Location close to shopping street

Stayed in August 2025

my room location was a bit uncomfortable, people from upper floor could see right inside my room at close range and needed the curtains closed the whole time despite good view.

How it looked, very aesthetic. Amazing facilities especially bath and sauna.

Stayed in August 2025

Great location next to food & transportation.

Stayed in July 2025

It seems to be a bit dated. Still clean though...just not very shiny new and modern anymore.

Like in all Candeo Hotels the rooftop Onsen is a plus. Location is perfect to explore Kumamoto for a few days. We stayed there as a family of four with two toddlers in a large twin room. Everything perfect as long as you don't mind to share the bed. I especially liked the fact we had room with two side facing windows with great views!

Stayed in May 2025

We found Candeo hotels to be a little "style over substance" - everything was made to look flashy, but there was not an emphasis on customer service. Having the reception and breakfast on the 12th floor meant that you always had to wait in line for the elevator. Breakfast was a bit disappointing, and the system meant there were long waits.

Location and room was clean and spacious.

Stayed in June 2025

I found the beds truly hard and uncomfortable, also the pillows.

The location was great- right around the corner from a covered mall with dozens of food and shopping choices, than 5 minutes walk to tram stop to the train station; also only a short walk to Kumamoto Castle. Good sized room, and the onsen was appreciated at the end of big walking days

Stayed in June 2025

Nope

Good location, clean and very comfy. Love the corner and we could chill out after a long day.

Stayed in May 2025

Nothing

Comfortable and spacious hotel for family. Laundry area are on 3 floors so there's bound to be one that's available plus can check over their TV which washing machine is available. Onsen is overlooking the city's view and there's sauna too. Adult and children yukata is available

Stayed in June 2025

Temperature at sauna was very very high!

Everything except temperature in the sauna was too high!

Stayed in May 2025

The amenities were close to the bath, but were all on level 12. A lot of walking is needed if I forgot to get something or needed more of something

The property was very clean and smells really nice.

Stayed in May 2025

Sky spa was great, rooms were also great.

Stayed in May 2025

Our room was dusty, a handprint was on the TV and my son found a hair in the bath. We weren't expecting this compared to the rest of the hotel. We didn't complain but would of if staying longer.

The Sky Spa was lovely especially with printed instructions for 1st time users.

Stayed in May 2025

Incredibly friendly and helpful personnel!

Stayed in May 2025

Breakfast is good, variety. Clean room

Stayed in May 2025

Soft pillow and bed. Too soft.

Very convenient location.

Stayed in May 2025

The breakfast wasn’t great for anyone suffering from allergies.

Loved the room, very spacious and close to a lot of things.

Stayed in May 2025

Stressful breakfast. Too many people. Expensive for what it was compared to hotels in Fukuoka

Room size. All the facilities. Good breakfast. Public bath. Location

Stayed in May 2025

The arrangement for breakfast when there are large groups booked in is not good enough for guests paying for breakfasts. It sounds as if being given a 45 minute time slot for breakfast would be enough, but with the queues snaking along the buffet, it was 20 minutes into our allotted time before we sat down to eat. At least there are no restrictions when bookings are less. It seems they need to start serving breakfast earlier and run it later to avoid feeling like we were in a boarding school or a canteen.

Good location with many little restaurants and bars nearby. Good deal with the adjacent car park too (1300 yen per 24 hours). Breakfast OK - many Japanese options, but not so many western ones if that is what you want. Enough vegetable and salad options to satisfy a vegetarian I would think.

Stayed in May 2025

Not much refreshments

Sky spa

Stayed in April 2025

Brakefeast not very good, so the room itself, as the diversity and presentation of the food. Tha access to the garage in the house is slow in the morning (single ) car-elevator

Good location Nice room, if small as usual in Japan Nice bathroom, bigger tham average

Stayed in April 2025

Nothing

I made a mistake before. The room wasn’t small - it was a decent size. The onsen and location was great too

Stayed in April 2025

Lovely modern hotel. Nice spa, great breakfast big bedrooms.

Stayed in April 2025

Exceptional room. Super high value for money. Very clean. Great Location.

Stayed in March 2025

The onsen crowd level displayed on the TV was inaccurate. It showed as unoccupied, but in reality, it was slightly crowded. This could be disappointing for those who are shy about using a public onsen, as they might expect an empty space but find it crowded upon arrival.

- We paid extra for 1 day of breakfast, and it was delicious. (The Takana Rice and Dago Soup is a must try! ) - The shared onsen on the top floor was enjoyable. - The staff was friendly and welcoming. -The hotel is located near a shotengai, making it convenient to walk to Don Quijote, pharmacies, and other shops. A famous tonkatsu restaurant and a nearby mall add to the convenience. -Kumamoto Castle is just a short walk away. - The hotel is also only four tram stations (about 15 minutes) from Kumamoto Station. - Onsen is open from 3pm all the way to 11am next day meaning you can use them in wee hours too!

Stayed in March 2025