Reviews of Candeo Hotels Kumamoto Shinshigai 4 stars
860-0803 Kumamoto, Kumamoto, Chuo-ku Shinshigai 8-7, Japan
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation close to shopping street
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewHow it looked, very aesthetic. Amazing facilities especially bath and sauna.
my room location was a bit uncomfortable, people from upper floor could see right inside my room at close range and needed the curtains closed the whole time despite good view.
Thank you very much for staying at Candeo Hotels Kumamoto Shinshigai. We also appreciate you sharing your impressions of your stay with us. We are very happy to hear that you had a comfortable stay at our hotel. We are also honored that you were satisfied with our large public bath and sauna. We sincerely apologize for any inconvenience caused to you regarding the guest room. We will review the condition once again and strive to make improvements. All our staff look forward to welcoming you again. Candeo Hotels Kumamoto Shinshigai Front Desk
Thank you very much for staying at Candeo Hotels Kumamoto Shinshigai. We also appreciate you sharing your impressions of your stay with us. We are very happy to hear that you had a comfortable stay at our hotel. We are also honored that you… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewThe spa was 'Onsen' style (no bathing suits allowed), but that was not clear when booking the hotel. The reception staff were professional, but not welcoming.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewGreat location next to food & transportation.
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are happy to hear you liked our location well. We keep to improve our service everyday, we do hope to see you again soon. We thank you again for stayin at CANDEO HOTELS KUMAMOTO SHINSHIGAI. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are happy to hear you liked our location well. We keep to improve our service everyday, we do hope to see you again soon. We thank you again … Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in May 2025
Verified reviewLike in all Candeo Hotels the rooftop Onsen is a plus. Location is perfect to explore Kumamoto for a few days. We stayed there as a family of four with two toddlers in a large twin room. Everything perfect as long as you don't mind to share the bed. I especially liked the fact we had room with two side facing windows with great views!
It seems to be a bit dated. Still clean though...just not very shiny new and modern anymore.
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear that you liked our SPA and room well. We keep to improve our service everyday, we do hope to see you soon again by any chance. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear that you liked our SPA and room well. We keep to improve our service everyday, we do hope to see you soon again by any chan… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation and room was clean and spacious.
We found Candeo hotels to be a little "style over substance" - everything was made to look flashy, but there was not an emphasis on customer service. Having the reception and breakfast on the 12th floor meant that you always had to wait in line for the elevator. Breakfast was a bit disappointing, and the system meant there were long waits.
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your impressions of your stay with us. Our large public bath and breakfast venue are on the top floor, and we apologize for any inconvenience this may have caused you due to the structure. You can see Kumamoto Castle from the breakfast venue and the women's spa, so anyone can enjoy the view. We are also sorry to hear that you were not satisfied with the breakfast. We will continue to work to further improve our service in the future. Thank you for your valuable feedback. All our staff look forward to welcoming you back to our hotel. Candeo Hotels Kumamoto Shinshigai Front Desk
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your impressions of your stay with us. Our large public bath and breakfast venue are on the top floor, and we apologize for any inconven… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe location was great- right around the corner from a covered mall with dozens of food and shopping choices, than 5 minutes walk to tram stop to the train station; also only a short walk to Kumamoto Castle. Good sized room, and the onsen was appreciated at the end of big walking days
I found the beds truly hard and uncomfortable, also the pillows.
Thank you for staying with us. And we appriciate you for taking your time to give us a feedback. We are honored to hear you liked our location and SKYSPA. On the other hand we are sorry about you didn't like our beds. We keep to improve our service everyday. We hope to see you soon again in any chance. Thank you again for staying at CANDEO HOTELS KUMAMOTO SHINSHIGAI. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate you for taking your time to give us a feedback. We are honored to hear you liked our location and SKYSPA. On the other hand we are sorry about you didn't like our beds. We keep to imp… Show more
Reviewed: 13 June 2025 · Stayed in May 2025
Verified reviewGood location, clean and very comfy. Love the corner and we could chill out after a long day.
Nope
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear you liked our room and location. We keep to improve our services everyday. We do hope to see you soon again. Thank you again for staying at CANDEO HOTELS KUMAMOTO SHINSHIGAI CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear you liked our room and location. We keep to improve our services everyday. We do hope to see you soon again. Thank you … Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewComfortable and spacious hotel for family. Laundry area are on 3 floors so there's bound to be one that's available plus can check over their TV which washing machine is available. Onsen is overlooking the city's view and there's sauna too. Adult and children yukata is available
Nothing
Dear, Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear your compliments like this. We keep to improve our service every day, and we do hope to see you again soon. Thank you again for staying at CANDEO HOTELS KUMAMOTO SHINSHIGAI. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Dear, Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are honored to hear your compliments like this. We keep to improve our service every day, and we do hope to see you again soon. T… Show more
Reviewed: 31 May 2025 · Stayed in March 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewEverything except temperature in the sauna was too high!
Temperature at sauna was very very high!
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your experience with us. We are sorry that you were not satisfied with the temperature settings in the sauna and large communal bath. We strive to manage and adjust the temperature on a daily basis so that our guests can have a safe and comfortable stay, and we will continue to review our temperature management in the future. Thank you for your valuable feedback. All of our staff look forward to welcoming you again. Candeo Hotels Kumamoto Shinshigai Front Desk
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your experience with us. We are sorry that you were not satisfied with the temperature settings in the sauna and large communal bath. … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewThe property was very clean and smells really nice.
The amenities were close to the bath, but were all on level 12. A lot of walking is needed if I forgot to get something or needed more of something
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would like to thank you for sharing your impressions of your stay with us. We are very pleased to hear that you had a comfortable time at our hotel. Our hotel has an amenity area on the 12th floor. We apologize for any inconvenience caused and appreciate your understanding. All our staff look forward to welcoming you back to our hotel. Candeo Hotels Kumamoto Shinshigai Front Desk
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would like to thank you for sharing your impressions of your stay with us. We are very pleased to hear that you had a comfortable time at our hotel. Our hotel has an amenity are… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewSky spa was great, rooms were also great.
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your impressions of your stay with us. We are very happy to hear that you had a comfortable stay at our hotel. All our staff look forward to welcoming you back soon. Candeo Hotels Kumamoto Shinshigai Front Desk
Thank you for staying at Candeo Hotels Kumamoto Shinshigai. We would also like to thank you for sharing your impressions of your stay with us. We are very happy to hear that you had a comfortable stay at our hotel. All our staff look forwar… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe Sky Spa was lovely especially with printed instructions for 1st time users.
Our room was dusty, a handprint was on the TV and my son found a hair in the bath. We weren't expecting this compared to the rest of the hotel. We didn't complain but would of if staying longer.
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are happy to hear you liked our SKYSPA. We are honored to hear the manual for SKYSPA helped you well. On the other hand we are very sorry about the room cleaning. We will share you opinion with our cleaning staff, and improve our services. We do hope to see you again soon. Thank you again for staying in CANDEO HOTELS KUMAMOTO SHINSHIGAI. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are happy to hear you liked our SKYSPA. We are honored to hear the manual for SKYSPA helped you well. On the other hand we are very sorry about … Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewIncredibly friendly and helpful personnel!
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are so honored to hear that you liked our service very much. We keep to improve our service everyday. We do hope to see you again soon. Again, thank you very much for staying with us. CANDEO HOTELS KUMAMOTO SHINSHIGAI Front desk
Thank you for staying with us. And we appriciate for taking your time to give us a feedback. We are so honored to hear that you liked our service very much. We keep to improve our service everyday. We do hope to see you again soon. Again, t… Show more