Reviews of Hotel Keihan Kyoto Grande 4 stars
601-8003 Kyoto, Kyoto, Minami-ku Higashikujyo Nishi-Sanno 31 , Japan

Loading
Guests also reviewed these properties:
Vila Nova de Milfontes, Portugal
Mesão Frio, Portugal
Puerto Princesa City, Philippines
Achmelvich, United Kingdom
Budapest, Hungary
Chennai, India
Kataragama, Sri Lanka
Jacó, Costa Rica
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location across from main train station and bus station
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very pleased to receive such compliments from our guests about the convenient location. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location.
Thank you very much for staying at Hotel Keihan Kyoto Grande. We also appreciate you taking the time to post a review despite your busy schedule. We are very pleased that you were satisfied with your stay. We will continue to do our utmost every day to provide all our guests with a safe, secure, and comfortable hotel experience. We hope you will stay with us again at the next opportunity. All of our staff look forward to welcoming you back. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at Hotel Keihan Kyoto Grande. We also appreciate you taking the time to post a review despite your busy schedule. We are very pleased that you were satisfied with your stay. We will continue to do our utmost … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt was opposite the Kyoto station next to Avanti shopping centre and very convenient for taxi, buses and shopping. The rooms were spacious enough and quiet. Bed was firm and comfortable.
There were no amenities in the room or free newspapers like APA hotel had. I had to make a call to the next hotel but could not phone from the room as my phone is from the UK.
Thank you very much for choosing Hotel Keihan Kyoto Grande from among the many hotels available. We also thank you for sending us your valuable feedback. Our in-room telephones can only be used to make calls within the hotel. We apologize for the inconvenience, but we ask that you please cooperate by using your own mobile phone. We will also strive to improve our amenities and newspapers. If you have the opportunity to visit Kyoto again, we hope you will stay with us again. We look forward to seeing you again. All the staff at Hotel Keihan Kyoto Grande
Thank you very much for choosing Hotel Keihan Kyoto Grande from among the many hotels available. We also thank you for sending us your valuable feedback. Our in-room telephones can only be used to make calls within the hotel. We apologize f… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewGreat location, just across Kyoto train station and bus stop. The rooms are clean and great breakfast buffet selection. The dining area/restaurant decor is very artistic. All popular convenience stores are next to the hotel, Donki in same building which is open 24hrs!!! Lots of great restaurants and shopping area next to the hotel. Toji temple is walking distance and Kyoto tower.
Thank you very much for choosing Hotel Keihan Kyoto Grande from among the many hotels available. Your stay was extremely satisfying, and our staff is very happy. Our hotel is easily accessible to many places, and there are commercial facilities and restaurants in the surrounding area, making it a convenient location for you to stay. We will continue to work hard every day to make our hotel even better, so please stay with us again if you have the opportunity. All our staff look forward to welcoming you again. All the staff at Hotel Keihan Kyoto Grande
Thank you very much for choosing Hotel Keihan Kyoto Grande from among the many hotels available. Your stay was extremely satisfying, and our staff is very happy. Our hotel is easily accessible to many places, and there are commercial facili… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was great and easy access to tours and the kyoto station station. My fave stores were behind it... 7-11, Donki, and Lawson's (nearby). It adjoins to Kyoto Station so even in bad weather it's comfortable to go to Kyoto Station. Kyoto Station has many great shops, eats, and facilities. The tour buses stop in front of hotel so it's an ideal logistical location for visitors. The airport limousine is comfortable and user-friendly. Keihan Grande hotel has very helpful, professional, personable and english-speaking staff also. The variety of toiletries and daily hygiene products are available and included plus water also. The elevators are spacious and fast moving. The rooms are spacious, clean, and wifi service is good also. Great place to stay while in Kyoto... highly recommend. :)
Bit noisy at night sometimes but not often... to be expected in popular and busy cities.
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very pleased to receive such compliments from our guests about the convenient location. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything.
There were only 4 washing machines available for the entire hotel. This meant really long wait times for usage.
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. We are very pleased to hear that our review made a significant contribution to your stay. We are very honored to receive your kind words. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. We are very pleased to hear that our review made a significant contribution to your stay. We are very honored to receive your kind words.… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location is ultra convenient. Airport Limousine Bus stops at front door. Kyoto Station is just across the road. And taxi stand is just a few steps away round the corner of the same block. The staff at the front desk is very helpful.
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very pleased to receive such compliments from our guests about the convenient location. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We also appreciate your cooperation in posting a review. Our hotel is located right next to Kyoto Station's Hachijo East Exit, and many guests have praised its convenient access. We are very… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewThe location for convenience of shinkansen and shopping
Room was a little on the small side for 3 single beds.
Thank you very much for staying at Hotel Keihan Kyoto Grande. Thank you also for taking the time to post a review. We appreciate your kind words about our location. We apologize that we were unable to meet your expectations regarding the room. We hope you will use our hotel again when you visit Kyoto. Hotel Keihan Kyoto Grande
Thank you very much for staying at Hotel Keihan Kyoto Grande. Thank you also for taking the time to post a review. We appreciate your kind words about our location. We apologize that we were unable to meet your expectations regarding the ro… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewRight beside Kyoto station, but quiet and well insulated. Hotel links directly to shopping centre and food court, with plentiful dining options. Breakfast was extensive, with Asian and western selections. Couldn’t fault and will be staying again in 2 weeks.
Thank you very much for staying at Hotel Keihan Kyoto Grande. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that you were satisfied with your stay. We will continue to strive to provide a safe, secure, and comfortable stay for as many guests as possible, so we hope you will stay with us again if you have the opportunity. All of our staff look forward to welcoming you. HOTEL KEIHAN KYOTOGRANDE
Thank you very much for staying at Hotel Keihan Kyoto Grande. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that you were satisfied with your stay. We will continue to … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewThere were a lot of kinds of things for us to try at breakfast. My mother enjoyed the food very much and that made us happy.
It was a bit far from the Kyoto station for my mother to walk back and forth. I also didn't like that there was a smoking room on the second floor as I could smell walking by.
Thank you very much for staying at Hotel Keihan Kyoto Grande. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that you were satisfied with your stay. However, we sincerely apologize for the unpleasant experience you experienced with the cigarette smell. We will strive to improve based on your feedback. We will continue to strive to be a hotel where as many customers as possible can use our hotel in a safe, secure, and comfortable manner, so we hope you will stay with us again if you have the opportunity. All of our staff look forward to welcoming you back. HOTEL KEIHAN KYOTOGRANDE
Thank you very much for staying at Hotel Keihan Kyoto Grande. We would also like to thank you for taking the time to write a review despite your busy schedule. We are very pleased that you were satisfied with your stay. However, we sincerel… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewFirst class hotel. Right next to Kyoto station. Great room. Great restaurants within walking distance. Staff was awesome
Thank you very much for staying at our hotel. We would also like to thank you for taking the time to post a review. Our hotel is located very close to Kyoto Station and has a commercial facility next to it, so we are very grateful to receive such positive feedback from our guests. We will continue to make the most of our location and strive to provide an even more comfortable stay for our guests. We are very pleased to receive such compliments from our guests about the convenient location. We would also like to thank you for your positive feedback about our hotel and your encouraging words about our staff. We will keep your comments in mind and continue to strive to provide sincere, attentive service. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We would also like to thank you for taking the time to post a review. Our hotel is located very close to Kyoto Station and has a commercial facility next to it, so we are very grateful to receiv… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIts location is above the east subway entrance with shops for eating, pharmacy, clothing etc and very near the Itami airport bus stop. You are in Japan.😀
It’s ok the self serve check in on the computer, but it’s not what I like.
Thank you very much for staying at HOTEL KEIHAN KYOTO GRANDE.We would also like to thank you for choosing our hotel from among the many hotels available.Our hotel is located across from Kyoto Station. There are commercial facilities and a bus terminal to the airport nearby, so it was very convenient.Check-in and check-out at our hotel is done by yourself.If you have any concerns, please let us know as we will be there to provide support.If you have a chance to come to Kyoto again, we would appreciate it if you could consider our hotel. We are looking forward to seeing you again. HOTEL KEIHAN KYOTO GRANDE All the staff
Thank you very much for staying at HOTEL KEIHAN KYOTO GRANDE.We would also like to thank you for choosing our hotel from among the many hotels available.Our hotel is located across from Kyoto Station. There are commercial facilities and a b… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewLocation is very convenient. It’s right next to Kyoto station. I picked the hotel because the bus tour I chose picks up just on the next building - Avanti. I didn’t have to wake up earlier and travel just to meet with the tour group. Breakfast has a good sampling of continental and Asian dishes. I didn’t know sleepwear is provided in Japanese hotels. I will pack even lighter next time.
Room space is limited but is expected.
Thank you very much for staying at our hotel. We would also like to thank you for taking the time to write a review. The bus stop is located in front of the hotel, and has been well received by many guests. We are also very pleased to hear that you were satisfied with our Japanese and Western buffet. We are very pleased to hear that we were able to contribute to your stay. We hope you will use our hotel again when you visit Kyoto. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. We would also like to thank you for taking the time to write a review. The bus stop is located in front of the hotel, and has been well received by many guests. We are also very pleased to hear … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBeautiful property in a great location
Nothing
Thank you very much for choosing Hotel Keihan Grande from among the many accommodation options. We are very pleased to hear that you had a pleasant stay. We are also very happy to receive so many compliments. Comments from our guests motivate us every day. We will not rest on our laurels and will continue to strive to further improve our service. All of our staff look forward to welcoming you again.
Thank you very much for choosing Hotel Keihan Grande from among the many accommodation options. We are very pleased to hear that you had a pleasant stay. We are also very happy to receive so many compliments. Comments from our guests motiva… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGreat location. Rooms were great. Friendly staff.
Nothing. It was perfect hotel for our expectation.
Thank you very much for choosing Hotel Keihan Grande from among the many accommodation options. We are very pleased to hear that you had a pleasant stay. We are also very happy to receive so many compliments. Comments from our guests motivate us every day. We will not rest on our laurels and will continue to strive to further improve our service. All of our staff look forward to welcoming you again.
Thank you very much for choosing Hotel Keihan Grande from among the many accommodation options. We are very pleased to hear that you had a pleasant stay. We are also very happy to receive so many compliments. Comments from our guests motiva… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation provided a Lawson, train across the street, mall next door. Restaurants close.
So far from all attractions. Rooms were old and bathroom needs updating. Felt like I was in a camp ground. Tax was more than the actual cost of the hotel stay.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewWe loved this hotel! It is very convenient to get here from the airport especially by bus. It is right next to Avanti shopping mall and across the street from Kyoto Station. The family suite was unexpectedly spacious and very comfortable. The staff was helpful to get us dinner reservations. We will definitely be back.
Thank you very much for staying at our hotel. Our hotel is located very close to Kyoto Station, with a commercial facility next to the hotel. The Kansai Airport Limousine Bus stop is also in front of the hotel, and we appreciate the positive feedback we have received from many of our guests. All of our staff will continue to strive to improve our operations every day and provide even greater satisfaction. We look forward to welcoming you again. HOTEL KEIHAN KYOTO GRANDE
Thank you very much for staying at our hotel. Our hotel is located very close to Kyoto Station, with a commercial facility next to the hotel. The Kansai Airport Limousine Bus stop is also in front of the hotel, and we appreciate the positiv… Show more
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewLocation was fantastic, basement link to the mall next door, train station is right across the street. Easy access to food, convenience store and restaurants. Mall next door provides some shopping, don don donki and retail outlets.
Door stopper of one of our connecting room is rusty and broken. The sealant for the bathtub is missing, there's a gap between the tub and the wall.
Thank you very much for staying at Hotel Keihan Kyoto Grande. We sincerely apologize for any inconvenience caused by the bathroom, door stopper, and other amenities during your stay. We will immediately inspect your room and make any necessary repairs. However, we are relieved to hear that you were very satisfied with the location and surrounding facilities. We hope you will continue to patronize us if you have the opportunity to visit Kyoto again. Thank you for taking the time to write a review despite your busy schedule.
Thank you very much for staying at Hotel Keihan Kyoto Grande. We sincerely apologize for any inconvenience caused by the bathroom, door stopper, and other amenities during your stay. We will immediately inspect your room and make any necess… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified review