Reviews of Hotel Keihan Sendai 4 stars
980-0021 Miyagi, Sendai, Aoba-ku Chuo 3-3-5, Japan
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewClean hotel
Room too small for the price we paid
Thank you for your stay. You stayed in a 24-square-meter twin room. Unfortunately, we do not have any larger rooms available. If you visit us again, we will suggest using two or more rooms to give you more space. We apologize for not being able to provide you with a satisfactory space despite you choosing our hotel. Thank you for your review. All the staff at Hotel Keihan Sendai
Thank you for your stay. You stayed in a 24-square-meter twin room. Unfortunately, we do not have any larger rooms available. If you visit us again, we will suggest using two or more rooms to give you more space. We apologize for not being … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location was great. Close to station, restaurants and shopping.
The lobby layout could be improved to decrease wait time for check in. I think the self check in machines should be in a separately queue away from the staff help check in. This would improve wait time.
Thank you for using Hotel Keihan Sendai. We hope you had a relaxing stay. However, we apologize for the wait at check-in. We will do our best to improve this. We look forward to seeing you again. Hotel Keihan Sendai Front Desk
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewEverything is perfect!
None
Thank you for using Hotel Keihan Sendai. We are very honored to receive a perfect score. We will continue to work hard to earn the patronage of many customers. Thank you for your review.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe staff were nice, the room was clean, the food was good!
The check in process is kinda slow.
Thank you for staying at Hotel Keihan Sendai. Once again, we appreciate your review. We hope you had a relaxing stay. As check-in is by machine, you may have to wait a little depending on the communication situation. We apologize for any inconvenience caused. We look forward to seeing you again.
Thank you for staying at Hotel Keihan Sendai. Once again, we appreciate your review. We hope you had a relaxing stay. As check-in is by machine, you may have to wait a little depending on the communication situation. We apologize for any in… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewVery convenient, near the Sendai station.
Thank you for your kind feedback regarding your stay at Hotel Keihan Sendai. We are delighted to hear that you found our location convenient and appreciated the value we offer. Best regards, Hotel Keihan Sendai
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe location was great! It is very near Sendai station and the beds were very comfortable. We liked that the toilet was spacious (a separate space for showering and a separate space for toilet/basin). Staff was very friendly and it's also nice that we can take amenities when we need from the lobby.
Nothing much! I will be back again hopefully
Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, comfortable beds, and spacious bathroom facilities. It’s also gratifying to know that our staff contributed positively to your experience. We look forward to welcoming you back on your next visit to Sendai. Best regards, Hotel Keihan Sendai
Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, comfortable beds, and spacious bathroom facilities. It’s also gratifying to know that our staff… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewWe had a comfortable stay. The room was small but there was still room for luggages. The lobby seemed busy as it had been used as temporary luggage storage. There was a post office nearby which might be convenient for some guests.
hank you for your positive feedback. We are delighted to hear that you had a comfortable stay and found our location convenient. We appreciate your understanding of our lobby's use for luggage storage during busy periods. Best regards, Hotel Keihan Sendai
hank you for your positive feedback. We are delighted to hear that you had a comfortable stay and found our location convenient. We appreciate your understanding of our lobby's use for luggage storage during busy periods. Best regards,… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewGood location, friendly staff
Pillows were to high and the bed was small for a couple
Thank you for your kind words regarding our location and staff. We appreciate your feedback on the pillows and bed size, which will be taken into consideration for future improvements. Best regards, Hotel Keihan Sendai
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe hotel is conveniently located and very easy to access. The room was clean and well-maintained, which made for a comfortable stay. One standout feature, as other guests have mentioned, is the digital screen pad used to control the lights and other room settings—it’s a unique and modern touch that adds to the overall experience.
While the room was comfortable, it felt a bit small. The staff was kind and helpful, but their tone in English sometimes came across as slightly blunt—though in Japanese, they were very polite. The check-in system was a bit confusing, and even the staff seemed unsure at times.
Thank you for your kind feedback regarding your recent stay at Hotel Keihan Sendai. We are delighted to hear that you found our location convenient and the room to your satisfaction in terms of cleanliness and maintenance. We appreciate your comments about the digital screen pad, which we strive to incorporate for a modern guest experience. However, we acknowledge your concerns about the room size and the tone of our staff's communication in English. Your observations regarding the check-in process are also duly noted; we are committed to ensuring clarity and efficiency in our operations. Thank you once again for sharing your thoughts. We hope to welcome you back for another stay in the future. Best regards, Hotel Keihan Sendai
Thank you for your kind feedback regarding your recent stay at Hotel Keihan Sendai. We are delighted to hear that you found our location convenient and the room to your satisfaction in terms of cleanliness and maintenance. We appreciate y… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe location, cleanliness of the room, and facility of this hotel were good.
Although we saw steam coming out from the food tray, the food or our breakfast was not hot. Everything was like in room temperature. It would be great if the food could be hot.
Thank you for your positive feedback regarding your stay at Hotel Keihan Sendai. We are pleased to hear that you found the location and cleanliness of your room satisfactory. We appreciate your comments about the breakfast temperature and will take note of your suggestion for improvement. Best regards, Hotel Keihan Sendai
Thank you for your positive feedback regarding your stay at Hotel Keihan Sendai. We are pleased to hear that you found the location and cleanliness of your room satisfactory. We appreciate your comments about the breakfast temperature and w… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewComfortable sized rooms! Right at the heart of the city. Was convenient to walk around. There was also a lift carpark for the hotel which was convenient. Though a little pricey. Everything was great on our stay and the staff were helpful.
Wish they could have provided us some extra pillows!
Thank you for your kind words regarding your recent stay at Hotel Keihan Sendai. We are delighted to hear that you found our rooms comfortable and enjoyed our convenient location. Your feedback about the extra pillows has been noted, and we appreciate your suggestion as it helps us enhance our guest experience. Best regards, Hotel Keihan Sendai
Thank you for your kind words regarding your recent stay at Hotel Keihan Sendai. We are delighted to hear that you found our rooms comfortable and enjoyed our convenient location. Your feedback about the extra pillows has been noted, and we… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewVery clean hotel. Compact room as is normal in Japan but very well-equipped and quiet. The breakfast selection was good.
Thank you for using Hotel Keihan Sendai. We are glad that you were satisfied. We look forward to seeing you again.
Reviewed: 3 April 2025 · Stayed in March 2025
Verified reviewReviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 March 2025 · Stayed in January 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewSpacious rooms for the Japanese standard
Thank you for using Hotel Keihan Sendai. We are happy to hear that you were satisfied. We look forward to seeing you again. Hotel Keihan Sendai Front Desk
Reviewed: 5 March 2025 · Stayed in February 2025
Verified review