The rooms with nice view

Stayed in May 2025

Advertised as having free use bicycles but the hotel does not have any bicycles- our children were disappointed.

The public baths and the shuttle service.

Stayed in April 2025

All the Facilities were very good. The location is rather inconvenient for eating out and skiing in Hakuba valley. However, the daily buses were never too late. Just make sure you don't miss the bus back if you plan to ski. Only problem I had was that the air conditioning on my floor was broken for the majority of my stay. The Staff tried their best to remedy this with a gas heater, however the room still got quite cold overnight. despite the hiccups, the rest of the stay was perfect, the provided japanese style breakfast was delicious. The hotel had great facilities, a room for drying skiing equipment and a piano in a side lobby. There was a beautiful outdoor onsen that was really nice and relaxing after a day out. Hotel staff were amazing and supper helpful, most spoke a bit of English and everyone was willing to try and communicate anyways despite language barriers. I would definitely visit again, especially in he summer when the football spa would be open. (closed due to deep snow)

Stayed in February 2025

very large and comfortable room and indoor onsen

Stayed in March 2025

No washing machine and good choices are limited

The onsen was nice

Stayed in February 2025

Bugs in the room. We were with seven people and we all got bitten by bugs. One person needed a doctor's treatment.

Perfect Japanese breakfast and full service Onsen bath.

Stayed in January 2025

Far from the ski slopes

Onzen

Stayed in December 2024

Spacious room, well equipped public bath.

The staffs are service oriented, one of them even packed drinks for my daughter who looks tired. The room is spacious, public bath is decent with many skincare products ready to use. The location itself is convenient to travel to Kurobe Alpine route but lack of restaurant to choose from, found one izakaya within walking distance which runs by an old man with decent food and value for money dinner.

Stayed in November 2024

I am travelling by train and the hotel provided free shuttle to and from the station. Staff is very friendly. The hot spring is very good.

Stayed in November 2024

- Non

- good service from all staff, good breakfast and very nice Onsen

Stayed in November 2024

A bit far from town but it’s okay as we drive.

The hotel is beautiful and I like the onsen is a must especially the outdoor onsen.

Stayed in October 2024

When we arrived at 16.00hrs we were told that the restaurant was fully booked. The bus stop, the only area where there is an alternative option is a 10-12 minute walk, or we could take a shuttle to a convenience store or buy pot noodles in the hotel’s shop. We went to the bus stop and had some lovely noodles but believe that this can be difficult with long waiting times during high season. It would have been nice if we had been contacted by the hotel to ask whether we’d like to book dinner to avoid the disappointment. As we needed to catch the 7.23hrs bus we were unable to enjoy breakfast that started at 7hrs and we were unable to get a packed breakfast or even pick up just some fruit, or even have breakfast 5-10 minutes before opening time. As it was when I walked in at 7 to see if there was anything that we could take with us there were quite a few people in already and eating. If we had been told we could go in before 7 we would have tried. Considering we paid for it it felt a bit bad that we couldn’t have anything or take away before we needed to leave.

The authentic room was very spacious and lovely touches such as the yukatas the tea/coffee making facility. Also nice touch of the welcoming drink in the lounge area plus a selection of more unique yukatas. The Onsen was very nice and opening times are great. Also enjoyed the foot bath outside of the lounge area. The hotel was very clean and the staff were very very helpful.

Stayed in October 2024

Not many food options close to the property during summer season

Very traditional style rooms and meals which was great to experience, great view of river from the private onsen on the balcony. Staff were very helpful with rescheduling of accommodation dates due to Typhoon coming and needing to leave earlier

Stayed in August 2024

As everyone already mentioned, breakfast was good but it could be better. I rated 9/10 because of this.

The amenities, the room and the cleanliness are top notch! My family enjoyed the stay in this hotel. Great stop before the Kurobe Alpine tour.

Stayed in June 2024

I traveled with my family of 16 and we all enjoyed our stay. We had fun wearing the kimonos, using the outdoor foot bath and the public onsen. We also really enjoyed the delicious Japanese breakfast. Our room had it's own private onsen which everyone loved.

Stayed in May 2024

Some of the public areas smelled faintly of smoke and the onsite restaurants appeared to not be open at dinner time, forcing us to go off property. The breakfast was a very authentic Japanese one and beautifully prepared, but for those looking for any element of a Western breakfast, you will be disappointed.

The staff were incredibly friendly and helpful, despite not speaking much English. The public Onsens were set in a beautiful setting, well ripped and the foot spa was heavenly!

Stayed in June 2024

We were a group of 4 travelling together. We ere not asked about any special food diet during our booking nor when we were paying for the hotel charges before check-in date. We were served beef and 3 out of the grpup of 4.cannot have beef due to their diet. The hotel.did not allow last minute changes nor able to offer any alternative to change the meat to pprk., end up they only have fish and vegetables. Suggest to make sure to specify food diet prior to booking to avoid disappointment. Other than that, the food spread was good and balance.

Stayed in May 2024

There was very little space available to be able to park the suitcases away, so they intruded into the little space available to move around in the room.

A well located, modern and pleasant hotel, Like most hotel rooms in Tokyo is felt and was small. Breakfast was good and the after 5:00pm nibbles and drinks lounge area great to help unwind after a busy day sightseeing. Staff were excellent.

Stayed in May 2024

Room with no view of scenery

Onsen facilities

Stayed in May 2024

The dinner dishes are special but not tasty. Would be nice to serve common and delicious dishes instead.

Good onsen, spacious room, fair price

Stayed in May 2024

It is a getaway from the city, so unless you drive, you can expect a little inconvenience in getting to the nearest train station. The hotel offers free shuttle services at fixed timings.

The staff were exceptional and the meals they provided were very well prepared; it was a small team and they have made us feel very relaxed and welcomed during our stay. The traditional ryokan experience was one of the best we had of Japan. Love the place!

Stayed in May 2024

Nothing

Room was very nice and clean. Staff are nice, speak English. Food was great location is ok, just a short walk to bus station

Stayed in April 2024

Air-conditioning does not have a cooling function. I wish they provided electric fans in the room. Although I slept well on their beds, my partner says the bed was quite firm for him. We wished that the hotel restaurant was more accessible for lunch/dinner. It would be helpful if there was a menu in the lobby that we could read through. The hotel's immediate area didn't have much to offer since it didn't seem to be peak season for onsen-goers (April) so food options are very limited.

Hotel Keisui is a lovely place to stay in. The check-in process was quite smooth. (if you are coming from Toyama to go through the Kurobe Alps, your luggage can be forwarded from Toyama station to hotel Keisui). The hotel lobby is pretty and has its own shop, vending machines, and a public onsen and a foot spa. The room we booked was the mixed Japanese-Western bedroom with outdoor tub. It was wonderful. There was plenty of space. There was a fridge to keep your drinks and tea and coffee were available. Yukata and slippers are provided. Towels and toiletries are supplied daily. The breakfast is superb! Do not miss it! The outdoor hot tub is amazing. You get to see the river below and the mountain range nearby. The staff are quite friendly and very helpful! My partner left his watch in the public onsen, but they managed to secure it until my partner inquired about it.

Stayed in April 2024

Location is a little bit out of the way, there were only two restaurants within walking distance open for dinner when we visited - food was amazing though so very worth it and the secluded part made it very peaceful. I think there might have been a dinner option at the hotel and there's a little store for gifts and snacks at the hotel.

Our room was beautiful - we had a private onsen bath which was wonderful.

Stayed in December 2023