I am impressed by their service. Though they cannot speak English, they try to find way to understand us and find the way to support us. The room is not new but very clean. I will come back this hotel.

Stayed in July 2025

Traditional japanese hotel full board Nice tambour show in the evening

Stayed in July 2025

The building is showing its age a few tired spots, but didn't diminishe the experience. Breakfast, the selection is huge but the quality could be a bit better, it was adequate to get you going in the morning.

The location is great on a clear day the vista from the room was amazing and the tip of Mt Fuji can be seen. The private onsen was very good and got frequent use. The staff are very friendly and attentive. Dinner in a private room was a nice experience with some of the food prepared in front of you.

Stayed in March 2025

Not many attractions in this small city. Just a relaxing trip.

Stayed in April 2025

The hotel is old and our bathroom could do with some renovation. Not that it mattered much because thanks to the onsen we didn't use it much.

I liked the comfort, the super friendly staff and the great food. We went for the kaiseki in a private room as we had a guest visiting Japan for the first time, and they couldn't believe the food quality and the service. The food was delicious and the lady who served us was very friendly, in particular with our kids. I don't think that the staff can speak English but that's not an issue in our case. We took a Japanese room, which was very spacious, comfortable and clean. the onsen was also very nice. I would absolutely go back to that hotel again.

Stayed in March 2025

It was a bit hard to communicate with the stuff due to language barrier, but they were very friendly and did their best.

The hotel had a lot of great things - it had spa, onsen, great outfits provided, a very good souvenir shop and an amazing drum performance in the evening! The room was quite large for Japanese standarts! It had an autentic Japanese vibe, I would recommend this for a laid back day after lots of walking and sightseeing.

Stayed in December 2024

Only one of the public bath areas had a cold water pool. It would be nice if the balcony in the room was accessible (windows are blocked).

Dinner and breakfast were really worth it. Delicious, traditional food, and a lot of it! The room was probably the largest I have stayed in Japan. I loved the design of their Yukatas.

Stayed in September 2024

absolutely no Englush spoken

clean, friendly, comfortable, very good food, spacious facilities

Stayed in July 2024

Hard to communicate, but I love the way japanese keep to themselves..... Not nosey like entitled Australians where I come from. Very nice staff and townspeople

I like the fact that it was old and well maintained. So traditional. Beautiful old town. So quiet.

Stayed in May 2024

Wish the check out was later so we could enjoy the onsen again :)

Taiko performance was great! The facilities were clean. It was nice there was a conbini inside. The onsen was also great!

Stayed in November 2023

Although we had informed about the halal diet, but the staffs incharged of the rooms still gave us biscuits, sweets, snacks that were not halal, even that included pork as ingredients. We just have to do our own due diligence. The SPA was advertised alot, almost everywhere in the hotel, but there were not enough staff to provide the service.

Room: Huge for a couple. Private onsen is always flowing, very calming, enjoyed the mini waterfall. Breakfast: Plenty of food, but limited halal options. Default to bread, rice, salmon, mackerel, egg, the usual. Dine at your discretion. Dinner: Took the half board kaiseki course. Arranged in advance, was served seafood delicacies like lobsters, abalone. Chefs cooked some right at the table. Excellent!

Stayed in November 2023

Honestly, the facilities are a little bit on the old side and certain less traversed sections are definitely rough around the edges. That said, it never felt unsafe and the staff ensured that the property always felt warm and welcoming.

Breakfast at the location was fantastic - Very well done and a definite highlight of the property. The staff did an excellent job ensuring a wide variety of food was available to meet all breakfast desires. We stayed multiple nights and the dinner menu noticeably changed and was different from the other guests that were on their first night's meal. We also had a chance to sample the local specialty of the Kofu region - Houtou udon - without leaving the hotel.

Stayed in August 2023

If you have limited Japanese language skills it may be a bit daunting but the staff are exceptionally helpful and able to communicate well

A great authentic experience, the property and facilities were lovely and the staff were all exceptionally friendly and helpful. A nice place for a getaway from the city and the bath was rejuvenating.

Stayed in September 2023

A little bit old, staff lack English speaking skills so communication was a little tedious

Spacious, no discrimination on tattooed travellers

Stayed in July 2023

Nil

Food and service was great, Room was superb

Stayed in April 2023

Hope the hotel will update their deco & upgrade their air con system in the public areas. May the receptionist @ check in counter able to be more friendly.

To my surprise, this hotel has many innovative devices (LED TVs, Coffee Machines, Hand dryers, Dehumidifiers, light sensors & AI toilet bowl ) in my room although my 1st impression was back to the 70's when I entered the hotel. Loved the in-room onsen, wish I can bring the tub home. The room flooring was super shinning & clean. The wide range of international breakfast buffet was very delicious & the staff was very helpful. Trolley was provided to help the elderly to select their food @ the breakfast hall & they even supply a nail cutter in the room. Very enjoyable stay in a sort of hotel cum rokyan!

Stayed in May 2025

Nothing, it was the nicest Ryokan I've ever stayed in.

This Ryokan is amazing! The service was incredible, the food was incredible, the room and view were incredible. The beds were comfortable and you could choose a pillow type. Sanda provided easy-to-understand Japanese instructions. We got Este services and massages, both were great. The dinner and breakfast were amazing and worth the charge. We had the private hot spring in our room which was easy to use and beautiful. Oh and there was a brief taiko demonstration that was really, really good! There's a combini on-site, so don't bring in outside food or drinks. You won't need them anyway!

Stayed in November 2024

The staff was super friendly and helpful despite the language barrier. Throughout the whole trip, it was just wonderful.

Stayed in October 2024

Limited seating for drum performance.

The coffee bar in the room was pleasant. Food was very filling but the making of leftover food and rice to onigiri to take back to the room was superb. Airdryer in bathroom and face steamer was nice.

Stayed in June 2024

Very old hotel. Definitely not a five star hotel. The beds and the bed sheets are very old and not in the best condition. The staff wasn’t helpful and didn’t even try to help us in English

Not much

Stayed in May 2024

The bathroom tub was filthy. A black ring of dirt on the bottom. It looks like it has not been scrubbed in years of foot usage. The toilet had an off putting water stain. The room was very dusty and unloved.

Lovely staff.

Stayed in October 2023

Quilt is too old

hot spring

Stayed in February 2023

the room assigned to us (2 adults and one 9 yr old boy) seems not worth for the price .. too old although the size of the room is commendable . Dinner didkot meet my expectation (taste, volume) but the staff service is appreciated.

breakfast was very good .. lots of choices.

Stayed in June 2025

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Stayed in April 2025