Everything was impeccable

The location was incredible, the rooms were pristine and welcoming. The staff were incredibly kind and we really felt at home . I don’t have any negatives at all

Stayed in August 2025

No problems, really, but you really need a car if you stay here (maybe not if you are only skiing). You cannot easily walk or bus to anywhere.

Lovely wood structures. Amazing view of Mt. Yotei. Lots of space and comfort. Great shower. Full kitchen to cook in.

Stayed in August 2025

View Breakfast Facilities Staff Location perfect for those with a car wanting to stay out if the main town.

Stayed in June 2025

Nothing, it was really a good pleasant stay

This is a ski resort. So summer time, will be it's off peak, so it's really good value in summer.

Stayed in June 2025

The stairway to the front door. Staff came down to help up with luggages, but it would be nice to be able to drive to the front door.

Nice Japanese breakfast with a reasonable fee. Highly recommend to add it. The ski tunning room is a little bit cold though. Staff are extremely nice. They clean snow on our rental car every morning. The view of the mountain Yotei is amazing.

Stayed in February 2025

The staff were super friendly and the facilities were great! The offered a shuttle bus to the Annupuri ski station which was nice and helpful. Price quality I’d rate it a 9 out of 10

Stayed in April 2025

Nothing it was perfect

Breakfast was Great, and the location was amazing

Stayed in February 2025

The location is a bit far, 20min by car from Hirafu. However, despite the distance, the staff were more than willing to assist in calling a cab and send us to the nearest shuttle stop or ski resort for us to catch the shuttle.

Breakfast was very nice, hotel staff exceeded expectations and were very accommodating to my needs in terms of transportation arrangements, choice of food and facility itself. It's a beautiful and quaint place to stay, especially if you want to be away from crowd. The entire staff service were exceptional, and made me feel very welcomed.

Stayed in March 2025

I am on positive side here, no dislikes.

Its laid back challet / lodge feeling in amazing location in amazing place close to Niseko in Hokkaido Japan.

Stayed in March 2025

First off these are minor inconveniences to a world traveler used to driving a car everywhere I want to and who lives in California where there is a taxi or rideshare that will drive you 150 miles if you wish. Just details that will be helpful as this was our first trip. The hotel is a little isolated from the Niseko ski areas. The hotel will pick you up at Niseko train station if you come up from Tokyo, you must alert them 72 hours beforehand. Daily hotel shuttles are available at 7:30, 9:00 a.m. and 4:30 p.m. to and from the AnNapuri ski area, then we took the Niseko city/ski bus into Hirafu area which only runs on an hourly basis and took 45 minutes. You must plan accordingly to get back to the pick up point. In order to be picked up at 4:30 PM we had to catch a 3:04 p.m. shuttle bus in Hirafu area to get back to AnNapuri ski area pick up point. We generally took a few laps there before the pick up time. If the upper mountain lifts are open you can ski in between all 4 resorts on the common ski pass. (Only for intermediate/advanced skiers and the lifts were only open 1/4 days we skied.) The hotel also provides a nightly shuttle to the community onsen (separate male/female bath areas) (admittance fee was 600¥ in cash) at 5 PM returning at 6:30 PM, which is a delightful experience. Don’t miss it. We went almost daily. Massages available and local market and restaurant on premises as well. The hotel was out of the zone that the Go Taxi app drivers would drive us to & from town, so going out at night was challenging. Large private buses back to the Sapporo airports fill up early, so plan to get a reservation early in your stay and arrange with hotel to drive you to a pick up point. Many bus companies pick up at Grand Hirafu welcome center, so it may take two forms of transportation to get there. Luggage lugging with ski equipment can be challenging.

Serene location nestled in a blanket of snow covered hills, lovely, kind and accommodating staff, great food at breakfast and dinners, comfortable beds, & very clean. Take advantage of the daily breakfast before hitting the slopes.

Stayed in March 2025

Super cozy and warm rooms. The rooms could be a bit more soundproof. Car is recommended.

Stayed in February 2025

Polite staff. Nice decor. Cozy environment. Need a car to travel around.

Stayed in February 2025

Our first room had an unpleasant odor consistently coming from the bathroom. We brought this to the staff's attention, and they quickly fixed the issue. That was the only negative of our stay.

Great breakfast spread each morning. The staff was extremely friendly and accommodating. We had a minor hiccup at the beginning of our trip that the team was eager to fix. It's a tranquil and calm setting with beautiful views.

Stayed in February 2025

Nothing could have been better

Absolutely incredible staff. Nicest and most helpful as well as friendly people. Cannot say enough about this place, location is prime for skiing and the grounds are gorgeous. Rooms are cozy and clean beds are so comfortable. I would live here for the rest of my life if I could not even joking this place is amazing.

Stayed in January 2025

Really friendly reception! The whole place was super homely but nice, only odd thing was that there was a shower but no toilet in our room. The view was amazing and would have loved to check out more of the placce if we stayed for longer! The facilities were great too.

Stayed in January 2025

The staff here were incredibly kind and accommodating. Our first trip to Niseko for snowboarding was made much easier with the free shuttle service offered. The restaurant within offers plenty of food and drink options for everyone's tastes and even has a happy hour deal if you feel like hanging out down there to chat about your day over a hot sake or cold beer/wine. 10/10 Will definitely stay again

Stayed in February 2025

They will charge you for late check in (even though there’s staff 24/7 staying on the property.)

It was a beautiful lodge, outside of bustling Niseko. Even though it was a shared shower it was super clean and the view is magnificent.

Stayed in February 2025

A bit further out from most nearby attractions. A car would be a must.

Very friendly staff. Nice interior. Happy hours deals was very nice.

Stayed in February 2025

Friendly helpful staff

Stayed in February 2025

A quick check of the room prior to checking in. There were a couple of wasps that snuck in which we had to usher outside…

Breakfast was fantastic. The hotel is very cosy and warm. Its location is great and had great food options available if driving. The staff were super friendly and awesome.

Stayed in January 2025

Long way from town. But the seclusion was nice. Just hard to get places

Views. Food

Stayed in January 2025

Little tricky getting around Go Taxi app is out range from here which is no fault of the property

Beautiful place lovely people running and servicing the guests and property Excellent food and friendly staff

Stayed in January 2025

This hotel exceeded my expectations. The staff is INCREDIBLE. They accommodated our every need. We felt so well taken care of throughout our entire stay. It is about a 15 minute drive from Annupuri mountain (add another 7 to Niseko Village) and they offer a free shuttle bus to hotel guests. They went above and beyond to accommodate us offering a late check-in, midday shuttle, late checkout, shipping our ski luggage (a very common thing to do in Japan) to our final destination and a free shuttle to the train station. We didn’t need to rent a car because the hotel shuttle was so convenient. You can’t ask for a better hotel. Initially, I was hesitant about booking the double bed room with a shared bathroom but the bedrooms, bathrooms and showers were immaculate. Everything was pristine and incredibly clean. I would highly recommend this hotel for your trip to Niseko. You won’t be disappointed!

Stayed in January 2025

Will be good to have a phone in the room to contact staff.

Quite flexible and there is privacy

Stayed in January 2025