Excellent service

Stayed in August 2025

Nothing

Contemporary design, clean, comfortable

Stayed in May 2025

Smallish room, but it's Tokyo. Notice the incredible materials used in the rooms. Spot on. Lots of thought to the interior design to maximize space.

Everything. Service perfect. Inclusion of breakfast is a must. From those employees that assist with your taxi to the general manager, everyone is cordial, professional and competent. Truly excellent.

Stayed in June 2025

nothing

excellent location, wonderful staff, small but well appointed rooms

Stayed in May 2025

Frankly all good

This beautiful boutique hotel exceeded all expectations. The rooms and bathrooms are tastefully appointed, blending comfort with upscale touches. The breakfast was excellent—fresh, flavorful, and a perfect start to each day. With multiple bars and restaurants on-site, there’s no shortage of great food and atmosphere. The neighborhood feels very safe, and the staff consistently delivered prompt, courteous service. A truly memorable stay!

Stayed in April 2025

Nothing.

Stayed at the Kimpton Hotel in Tokyo from January 3 to 10, and it was an exceptional experience from beginning to end. Essam at the front desk was warm and professional, making check-in easy and offering great support throughout the stay. Dennys and Kiko at the bar made each evening feel special, always friendly, attentive, and great company. Meg at concierge was a standout, incredibly helpful and thoughtful with her recommendations. Thanks to her, we discovered some fantastic local restaurants that really elevated the trip. I also loved the in-room massage service, it was incredibly relaxing and well worth it after long days exploring the city. And the daily social hour was a great touch, lovely way to unwind, meet other guests, and enjoy a complimentary drink in a relaxed, stylish setting. Beautiful hotel, outstanding staff, and thoughtful touches throughout. I’d stay here again in a heartbeat.

Stayed in January 2025

The only tiny downside is that the highway can be a little loud for light sleepers, but honestly even then it wasn’t too bad, just being a pair of earplugs!

Great location, very nice modern interior, super clean and comfortable.

Stayed in March 2025

The fact that too many pets were allowed!

The location is great not too far from shibuya, ginza by cab

Stayed in January 2025

Great location, easy walking distance to key attractions

Stayed in December 2024

High quality hotel, with a special focus on sustainability and healthy food. Very friendly and helpfull personnel. Very close to the Shinjuku station.

Stayed in November 2024

A bit of a walk to Shinjuku station (about 1 km), but location otherwise excellent.

Breakfast was great, room was spacious and luxurious, staff were tremendous.

Stayed in November 2024

It's a little far from Shinjuku station, but not a big problem.

Nicely designed and comfortable room with nice views. Great facilities throughout the hotel. Amazing breakfast.

Stayed in October 2024

Room design, location, staff everything is perfect.

Stayed in October 2024

None - everything was amazing.

The staff was attentive and had a great gesture by offering me a better room when I requested it. The facilities are modern, clean and spacious, especially considering the accommodations in Tokyo. The breakfast was amazing - the à la carte dishes were tasty! It's a very inclusive hotel. The location is close to Shinjuku station, about a 15-minute walk away.

Stayed in June 2024

Breakfast times could be a little bit later for European travellers

Location. Excellent concierge service by Eugene and Meg.

Stayed in August 2024

N/A

Top notch location, amazing and most welcoming staff, friendly everything and everywhere. Loved the breakfast as the staff made it the perfect start for a gorgeous and adventurous day in the enchanting Tokyo. *****

Stayed in June 2024

Hotel staff knocked on my door the second day of my stay even though I had a 'Do Not Disturb' sign (I was sleeping). They should have called me instead.

Great service, nice gym, excellent breakfast.

Stayed in June 2024

All good.

Very good hotel. Great staff.

Stayed in July 2024

It was a bit of a walk to station and after a long day we just took taxi to hotel.

The rooms and luxury was outstanding

Stayed in July 2024

The rooms were spacious & well appointed Location was easy to find from the train, just a 15 min walk Breakfast at the hotel was delicious

Stayed in June 2024

a little crowded in the lobby in the afternoon

breakfast good location great staff friendly

Stayed in June 2024

The only criticism was that the a la carte restaurant was only offering a set menu the night we wished to eat in the hotel with a set starting time. It would have been good to have been informed upon check in that this was occurring to be able to plan accordingly.

The Kimpton is a very nice hotel in Tokyo in a reasonable location. Rooms are larger than average although still a bit tight with luggage. Beds and pillows were very comfortable. Very nice products and loved that there was moisturiser! Breakfast was very enjoyable (Signature Eggs Benedict was delicious) and bar food on level 17 was delicious. Complimentary kick-start coffee in the morning was a nice touch as was the social hour. Service was friendly.

Stayed in May 2024

The fact that the room had no window you could open at least a little bit for freshing up the room. However, this is probably in most of the hotels. Also, the pillows were quite hard for our habits...

We enjoyed the location although was 10 minutes walking to Shinjuku Train Station. The staff at the reception were very welcomed and a big thank you to Eugene and Alessandro at the concierge for being so helpful with all information and tips.

Stayed in May 2024

Nothing

Great

Stayed in April 2024