Front desk staff needs to work on communication skills.

Room space and Onsen quality

Stayed in August 2025

The main part of the room had recently been redecorated but the bathroom was a bit tired and dusty in the slats in the doors. However we still had a good night sleep and the other facilities made up for it. Staff at the front desk were ok but not overly welcoming, restaurant staff were lovely especially with our toddler

Stayed 1 night in Japanese style room as a family of 3. Room was very large. There is a large new kids play area on the ground floor. Restaurant was new and selection at dinner and breakfast was very good. Onsen, especially the outdoor baths were excellent. Hotel had a very relaxed and happy vibe. Great views toward Kagoshima and Sakurajima

Stayed in June 2025

the amazing public onsen with variety facility. Janpanese style tatami bedroom

Stayed in May 2025

one of our room was not so well-prepared, they forgot re-stocking yukata and onsen towel. Even after I complained, no one showed up to check the room again. We wish the hot spring was hotter but perhaps this is personal preference

Very good service overall. Great selection of food for both breakfast and dinner buffet

Stayed in April 2025

Very friendly and helpful staff! Buffet breakfast and dinner have lots of choices.

Stayed in April 2025

The place is showing its age and the rooms could serve from being refurbished. This is particularly true of the bathroom of my room, which was a little shabby. The lightening in the room was not optimal There should have been a reading light for the sofa corner. Beware that if you like to sleep long in the morning, this is not the place for you. At seven there is quite a bit of chatter in the corridor of people on their way to take a hot bath.

It's a big hotel, More than 400 rooms! It's main attraction is the onsen, and the onsen is certainly versatile with a number of different pools and stations. Apart from the onsen there is a not a lot to do in the area. I had hoped to do some walking and hiking, but there are limited opportunities. They have a buffer dinner and breakfast. It's OK, but there is a bit of overlap between the two. And the same from day to day. The room itself was spacious and by opening the widow, it was possible to keep the temperature down at night.

Stayed in April 2025

A gym or workout room would be good for such a big hotel.

Excellent buffet breakfast and dinner. However the dinner had many dishes of shrimp (which we like but some people don’t) and the next night all the dishes were the same. The onsen facilities were very good.

Stayed in April 2025

Too hot. You can turn the heat off in the room, but the heat from the genkan and bathroom still bleeds into the room. I had the sliding doors open, so that cooled it down. However, I was fortunate in that the wind was blowing away from the hotel while I was there. Otherwise, the room could have been full of the sulphur smell of the hot springs below.

Good location close to the bus stop for the airport as well as the bus stop for Ebino Plateau, etc. About a ten minute walk from Maruo Falls and Senjojiki, and right next to one of the entrances to the Forest Therapy Road (highly recommended). Excellent breakfast and dinner buffets. Wonderful onsen, especially the rotemburos, which have the same beautiful milky blue water as Maruo Falls. The onsen is also open practically all day, only closing between 9am and 11am as well as after midnight. Spacious 12-mat room and balcony, with a view that includes Sakurajima on a clear day. Quite a bargain price, considering all it comes with. I can’t wait to return.

Stayed in March 2025

There were some surfaces that weren't 100% cleaned. A little more attention to detail would be good - but I am being very picky.

Being able to wear Yukata to dinner was a unique experience for us and we loved it. You were able to accomodate us all (4) in one room comfortably, with parents on the beds and grown up kids on the futons.

Stayed in November 2024

The sulphuric smell is so heavy that we can’t open the balcony door for some fresh air

- non Japanese English speaking staff. They are helpful and polite, in a way more polite than the local staff. - Special thanks to a Vietnamese lady who works at the front desk. She helped me to communicate with an omakase restaurant which only accepts phone booking at the last minute. - plenty of parking space

Stayed in December 2024

Spacious resort-style hotel with many facilities (table tennis, anyone?). Large and varied onsen, including lovely open air ones. Extensive buffet breakfast and dinner offerings are supplemented by chef- prepared on-the-spot extras - despite rapid FOMO guest plate-loadeing, the staff kept the dishes replenished. There's a Lawson outlet at the T-junction below the hotel. Also, for guests not travelling by car, a few mini-buses per day run to / from Ebino Plateau using bus stops also on the main road below the hotel. Hope you encounter better hiking weather than I did in late November.

Stayed in November 2024

The onsen is great but need to find the right time otherwise you’ll find many people.

Stayed in November 2024

The room is too hot all day long because the central air conditioning was turned off. The heating is turn on instead. You cannot control the air conditioning. The breakfast and dinner buffet could be improved. It's all the same food after the first day.

The Onsen was excellent and not many people when we were there. The mud bath was an experience. The view was amazing because we have a high floor and we can see Sukarujima and the surrounding mountains.

Stayed in November 2024

The room got a bit hot at night, the only was to cooling was to open the windows. However there is a strong smell of sulfuric in the air. The check-in took a long time waiting in line (only spoke in Japanese) and also had to explaining everything. Also, when I was checking in at around 4pm, the staff told me dinner is only available at 745pm as they were busy!!! I did get upset about it as we were wanting to onsen and dinner and sleep early. I did express my disappointment with my limited Japanese, so the staff did call the restaurant and change our 2 person booking to 6pm. The common area is nice and modern however the room is a bit dated and needed some freshen up. Since it is a big hotel, there were a number of tour groups, which makes the whole buffet experience a bit of chaos and extremely busy.

We were there for 2 nights, half board, tatami room sleeping on the futons. Onsen was good, with indoor and outdoor Onsen. The half-board was buffet style breakfast and dinner with many choices. The portions are small so we get to try many dishes made with local ingredients, the beef station really stood out as it was very tender and cooked well. Free parking available, right at the hotel.

Stayed in October 2024

The smell of Onsen is everywhere including the indoor room. It’s like soaked in sulfur smell.

The twin rooms are new and tidy and spacious compared with other hotels in Japan.

Stayed in July 2024

Great location near to the bus stop. Enjoyable onsen baths but we couldn’t try the famous mud bath because it was under renovation. Buffet dinner was fine.

Stayed in July 2024

There are quite some stain (maybe from the minerals?!) inside the onsen area which appeared dirty.

Rooms are great. We got the rooms with open air bath which was superb. Love the buffet dinner and breakfast although there was time limit for the dinner. Food comes with great variety and good taste. Public onsen is huge and offer wide range of bath to choose. We enjoy the outdoor bath and the mud shower most.

Stayed in March 2024

Beautiful view and spacious room. Onsen of the hotel are fantastic and very relaxing. Plus, a large choice of food in the buffet of the dinner and breakfast.

Stayed in April 2024

Very comfortable big room with fabulous views of the steaming onsen town and mountains. Excellent buffet breakfast and dinner!

Stayed in March 2024

The dinner buffet time limit was too short, I couldn't finish my green tea latte.

Nice buffet, hot spring, views, size, value

Stayed in January 2024

The food is not very good The room is too warm

The Onsen is pretty good

Stayed in December 2023

Not clean

Food and bed

Stayed in December 2023

There was nothing I didn’t like.

Onsen baths were outstanding. Good dinner and breakfast buffets.

Stayed in December 2023

We loved the buffet for breakfast and also for dinner. One can choose western or Japanese food or both! Mt Karakuni is stunning. The Onsen is nice, the sulfur odor a bit strong

Stayed in November 2023