The bed was rather hard and the pillows too soft.

The room was much larger than an average Japanese queen room at 29m2

Stayed in August 2025

not yet

the space of the room and lobby

Stayed in June 2025

There is no Laundry

Very nice service n clean

Stayed in August 2025

Close proximity to UKB airport and Portliner station. The restaurant Tajima had excellent food with high quality service from staff as well.

Stayed in August 2025

Accept cancellation

Very nice hotel

Stayed in August 2025

Nothing

The service was wonderful.They gave us all the assistance we needed. The room was relatively spacious and had a nice view. Perfect location for attending a performance at the world hall.

Stayed in August 2025

I didn’t like that I had to pay extra for the pool and for the hot bath

Beautiful hotel with beautiful views

Stayed in August 2025

The location was a bit further away but there is a train station closeby and a free shuttle bus to two train stations in the center which was very convenient!

Everything was amazing. Very comfortable room, very clean, very nice view, lots of amanities, luxurious interior of the hotel.

Stayed in August 2025

Classy, stylish, very good connection to the center with a train without conductor. We had wonderful time!

Stayed in July 2025

Not many eating and shopping opportunities in the area around the hotel. Hotel felt quite empty with many of the restaurants inside the hotel closed. Felt a bit like a ghost town.

Location easy to reach from city center and airport. Good for a stay before an early flight. A well stocked Lawson convenience store in the hotel.

Stayed in July 2025

Breakfast, view and shuttle bus

Stayed in July 2025

The main building is all new, and everything was perfect — even the small details, like a laundry string to dry swimsuits after using the pool. Everything was well-structured and clean. We had a wonderful stay in the middle of our Japan trip, thanks to this little gem of a hotel in Kobe

Stayed in July 2025

Booking and paying for the pool.. staff were super helpful but used to using a pool where we stay across the world

Easy to get to helpful shuttle bus in and out of Kobe. Good bar!

Stayed in July 2025

The room is exceptionally clean. The staff are all very nice and helpful. Our room includes breakfast which also has many selections of wetern and Japanese food. The shuttle bus to downtown makes it very easy to get food or go shopping.

Stayed in July 2025

Nothing!

Great view from our room window! Excellent breakfast choices! The beautiful lobby! Courtesy bus! Kind, attentive staff… and easy access to Portliner train.

Stayed in July 2025

Older hotel, so not as flashy. Every extra thing costs too much, dinner wasn't amazing at Soco, but breakfast was good. Way more expensive for what you get though. Air conditioning was quite weak during our stay at level 15.

Shuttle to the stations was quite convenient. You're able to take your luggage in and take the Shinkansen from Shin Kobe when you're leaving, or vice versa. Or just hop on to the city and back. Portliner monorail is also an option outside the shuttle hours. Uber into town is not too expensive either. It is a proper hotel but older, and it shows in the decor which is not necessarily bad as it is maintained. Cleaners wait til you leave for the day to clean the room.

Stayed in July 2025

1. Swimming pool requires additional fees although I can understand the rationale, but it’s a little disappointing. 2. Bathroom is cleaned but seems a little old

1. Less than 30 mins from the Kobe main city and the train station is connected to the hotel. 2. Courteous and professional staff 3. 24 hours Family Mart is within the building 4. Free shuttle bus to Kobe town

Stayed in July 2025

Not much dislike, even though the telephone and washroom countertop looks like with a little years, however, we are not the fancy guy, we like clean and tidy, so this is not really a thing for me.

The shuttle bus is convenient, and the check-in process is fast, room is clean and with enough space, a sofa that can be as a bed for one more family or friends. The fragrance of shampoo is good. The location is closed to the Animal Kingdom (Zoo), and this is the major point when we looking for the hotel around Kobe. We asked for help for a pair of chopsticks, and it be send to the room right away, good service. I would consider this hotel for next visit in Kobe city.

Stayed in July 2025

Nothing

The rooms are really big and comfy The breakfast was so good !

Stayed in July 2025

Breakfast was great and the location was great (you do need to take a train into the main city, but the train station is SO close and that Portliner train is easy to use.)

Stayed in July 2025

No restaurant near the hotel at night

The room size, cleaness and the free shuttle

Stayed in June 2025

Place was exceptional, really enjoyed our stay here. Super clean , great views and staff were fantastic.

Stayed in June 2025

None.

The hotel has a complimentary bus shuttle which is greatly appreciated, given its distance from the city center. The rooms are spacious, very clean, lobby very lively, check ins smooth, staffs were polite and very helpful. Stayed a total of 5 nights in 3 different rooms for this trip. We will definitely stay here again for our next trip!

Stayed in June 2025

A nice hotel that was clean and welcoming

Stayed in June 2025