None. The hotel was fine

We went to the North KOKO hotel but was directed to this hotel further away. Its older version but services and room utilities are modern. Its in a quieter part of neighborhood.

Stayed in August 2025

The walls were quite thin and I could hear a of sounds from the next room. The breakfast buffet could use more variety, and some fruit perhaps.

Good location and good value. Staff was great and things were clean.

Stayed in August 2025

The hotel is conveniently located just a 5-minute walk from Sendai Station and close to many shopping areas. The breakfast buffet offers both Japanese and Western options. The Japanese breakfast includes rice, miso soup, and a selection of proteins such as salmon, mackerel, and chicken.

Stayed in August 2025

Check in was easy, our room was clean and comfortable and there were many toiletries available to choose from. The location is ideal for walking to the station ( less than 5 minutes ) and an easy walk to the shopping malls and restaurants. There is a 7 eleven across the street and I highly recommend the tourist information centre at the train station. The hotel are able to hold your bags if you arrive early which was a big help for us. Choose a moderate double room on the higher level for city views.

Stayed in August 2025

The carpet is really dirty. The hotel may need more powerful hoovers. Also the location is a little bit far away from Sendai Train Station if you have large luggages and you want to walk to the hotel. The air-con needs to be set at a very low temperature to cool down the room.

Staff and room, complementary stuff (like skin care products, hair cap, etc.)

Stayed in May 2025

Very mice and modern looking for good price

Stayed in May 2025

I think it is cultural difference that for Japanese wearing masks is somehow protecting the customer (even though we mingled with thousands of people in train stations so it made a 0,01% of a difference) but it freaked me out in this place. Staff seemed very isolated and foreboding with their hidden faces even though what they said implied polite half smile under the mask.

Room was good, the little desk and table were quite comfortable for what you can put inside a small hotel room.

Stayed in April 2025

Good location, only 10 mins walk from Sendai Station, a lot of food & drinks around, a discount overnight nearby parking (JPY 1,200, 1600-1100hrs) for residents (**don't forget to get the discount parking coupon from front desk)

Stayed in April 2025

Aircon of the room was not cold. Need to open the windows.

Clean room

Stayed in April 2025

A lot of amenities choice can pick up at the front desk.

Stayed in March 2025

The A/C is central so every room has the same temperature setting, which is not necessarily the best for you.

Stayed in March 2025

Nothing!

Staff helped me send a large parcel and worked with me to understand the circumstances and agreed to talk to the DHL driver when we were out sightseeing. I highly appreciated that gesture!

Stayed in March 2025

The room is neat and there's sufficient room for opening a 26 inch luggage.

Stayed in February 2025

-

Good Location and Cleanness

Stayed in March 2025

The shower was not functioning properly. The wall were pretty thin so we could hear the neighbors.

The staff was nice and friendly. The location is not far from the city centre which was very efficient.

Stayed in February 2025

Great location to train station, friendly staff.

Stayed in January 2025

The rooms had a weird “dust” smell, and the beds were stiff compared to other hotel’s I’ve stayed at.

I love how close the hotel is to Sendai Station, the local convenience stores, and has a parking lot right across the street.

Stayed in January 2025

wall is a bit thin, and I could hear a bit of the person behind the wall snoring at night.

nice room with reasonable price. Close to the Sendai station.

Stayed in January 2025

Cleaning was atrocious. The bathroom cup had old toothpaste in it, under my bed I found used sleepers that were never cleaned.

Super close to Sendai station

Stayed in January 2025

Only one minor issue in the water flow control of shower. It was not easy to maintain constant water flow, i.e. water temperature.

Excellent staff, very good facility, breakfast menu was fantastic!

Stayed in January 2025

Some furniture had stains on them

Great location, everything was close to us, a lot of restaurants,bars and shopping malls nearby. Also really close to Sendai station.

Stayed in January 2025

Directions from JR station need to be updated in Google Maps, but the stay itself was very pleasant.

Very close to the station and the morning market. A little off the beaten path so not overly crowded.

Stayed in December 2024

Nothing to dislike really. My view wasn't the best but it wasn't a problem.

I've stayed in another Koko Hotel before so I knew what to expect. It's a good hotel chain. This hotel is conveniently located close to Sendai Station. My room was comfortable, the amenities on offer were good and the staff were very helpful.

Stayed in November 2024

Hotel in a convinient location, close to the Sendai Station with a lot of places with food around. There were a stand with free amenities such as bath salt, face lotion, mouth wash etc. Small but comftable and warm room. Nice and friendly people work there.

Stayed in December 2024