Slight smell of smoke in the room (must have been a former smoking room)

Everything: clean, staff friendly, great location, room not too small, very good breakfast

Stayed in August 2025

Good location. Convenient stores and restaurants close by.

Stayed in August 2025

Great location near the station

Stayed in August 2025

Great location near the station. The staff is very friendly. And the price very fair.

Stayed in July 2025

The room is too small. When I requested to check out half an hour later, the receptionist said it was chargeable.

Good location, near the station, restaurants and shops.

Stayed in July 2025

Having one washing/drying machine for the whole hotel and also no way to check whether it's currently occupied or not is tough for longer stays.

Amazing location, close to everything.

Stayed in July 2025

Great location, friendly English speaking staff. Room had nice wooden floor and a comfy bed

Stayed in June 2025

Everything was great; be aware of there's 3 KOKO hotels in Sendai and they are all pretty close to one and another. Make sure you have the correct address. We're here during the Golden week, this was the most expensive accommodation for our tour of Japan.

Standard business hotel, has everything you need for your stay. Very comfortable bed, very clean. Staff has good English skills, they'll store your luggage before check in and after checked out.

Stayed in May 2025

Pretty near the Sendai station.

Stayed in May 2025

Only one washer/dryer, and the dryer was not powerful and needed a few rounds, so for travelers taking a break going to a local coin laundry would be more efficient.

Great location. Room was compact but very comfortable and clean. Good value, would stay again.

Stayed in May 2025

It was old and not well maintained. Room was noisy

Location

Stayed in May 2025

Despite booking three rooms several months ahead of our intended stay, we were still assigned rooms that were very far apart from each other—two rooms located on opposite ends of the same floor and one on another floor. We were traveling with senior members of our family whom we needed to take care of closely, so it was a hassle for us to walk a long way to their room and check up on them. If not for this letdown, we would give it a higher score of 9.

The hotel was conveniently located, just a 5-minute walk from Sendai Station, and it was easy to find. The staff was generally responsive and kind; they allowed us to check in two hours earlier (for a fee) when we informed them that one of our senior family members had fallen sick and needed a place to rest. Despite the early check-in, the cleaning staff managed to quickly and properly prepare the room for us—we found the room spotlessly clean, with fresh beddings and linens. We had all the amenities that we needed, including complimentary coffee and tea, which we could prepare inside the room. We also appreciated the large television installed in the room, where we could stream with YouTube and Netflix. Although the room itself was not very spacious—quite common for Japanese hotels—it was enough for us to move around and rest comfortably. Plus, 7-Eleven and Starbucks were just beside the hotel, where we could grab snacks or sweets. We had a pleasant stay and would consider staying here again if we come back to Sendai.

Stayed in April 2025

Hotel was nearby Sendai station.

Stayed in April 2025

N/A

The location was excellent and it was very comfortable.

Stayed in March 2025

I just found out they only provide 1 washing machine and 1 dryer. Some more the dryer was spoilt during my stay.

This is my second time stay in this hotel. Very close to Sendai station, less than 5mins walk. Is it very convenient as nearby has 7-eleven and family mart. Sendai morning market is just located at the street behind hotel.

Stayed in March 2025

I don't know if this is bookings fault or the hotels, but we needed an invoice, which Booking said we had to get from the hotel, while the staff informed us they couldn't provide invoices for online payments.

Very close to the station and university campus (where we needed to be). Staff helpful and room is nice albeit a bit small. Standard hotel experience, par for the course at this price.

Stayed in March 2025

Very close to the station and very helpful, polite staff. The breakfast was pretty good too!

Stayed in February 2025

Nothing except I thought the pillow was a little hard but maybe that’s person’s preference

The hotel look new. It’s very close to all restaurants . The shower was very good and hot. We did not have breakfast at the hotel. We had the double bed and it was enough for a 187cm tall guy and my wife

Stayed in March 2025

The breakfast was excellent and the location as well.

Stayed in March 2025

the bathroom is a bit old, I personally do not like the smell of the shampoo & soap.

Great Location, comfortable room

Stayed in February 2025

Seems like no humidifier or i just didn't see it

Tv is big, close to station

Stayed in February 2025

I had a wonderful stay at KoKo Hotel! The location is perfect—centrally situated with easy access to nearby attractions. The staff was friendly and always ready to assist. The breakfast was delicious with a great variety of options. our room was small but neat, cozy, and well-maintained, making for a very comfortable stay. Highly recommended for anyone looking for a convenient and welcoming place to stay!

Stayed in February 2025

The bathroom is a bit aged.

Stayed in February 2025

The soundproof of the door could be a bit weak as you will hear people talking when they are talking in the corridor.

The location is quite close to everything! Train and bus stations, shopping malls, you even have a nice ox tongue restaurants within 100m.

Stayed in January 2025