Reviews of KOKO HOTEL Sendai Station West 3 stars
980-0021 Miyagi, Sendai, Aoba-ku Chuo 3-8-27, Japan
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything: clean, staff friendly, great location, room not too small, very good breakfast
Slight smell of smoke in the room (must have been a former smoking room)
Thank you very much for staying with us and for sharing your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness, our staff’s hospitality, the location, the room size, and the breakfast. At the same time, we sincerely apologize for the smell of tobacco you experienced in your room. Our hotel is entirely non-smoking; however, unfortunately, there are occasions when some guests do not observe this rule. Please rest assured that we are strengthening our patrol and inspection efforts to prevent such occurrences and to provide all our guests with a comfortable environment. We truly hope to welcome you again on your next visit to Sendai. KOKOHOTEL West Sendai Station Front Desk
Thank you very much for staying with us and for sharing your valuable feedback. We are delighted to hear that you were satisfied with the cleanliness, our staff’s hospitality, the location, the room size, and the breakfast. At the same tim… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewVery convenient location, very close to Sendai Station which would basically take you anywhere. Lots of good restaurants and shopping centers nearby.
Thank you very much for staying at KOKO HOTEL Sendai Station West. Our hotel is located a 5-minute walk from Sendai Station, and has been praised by many guests for its convenience, whether for tourism or business. We will continue to strive to improve our facilities and services to ensure your complete satisfaction. All of our staff look forward to welcoming you again. KOKO HOTEL Sendai Station West
Thank you very much for staying at KOKO HOTEL Sendai Station West. Our hotel is located a 5-minute walk from Sendai Station, and has been praised by many guests for its convenience, whether for tourism or business. We will continue to s… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGood location. Convenient stores and restaurants close by.
Thank you very much for choosing KOKO HOTEL Sendai Ekimae West. We are delighted to hear that you were satisfied with our location. We will continue striving to provide our guests with a comfortable stay. We look forward to welcoming you again on your next visit to Sendai. KOKO HOTEL Sendai Ekimae West Front Desk
Thank you very much for choosing KOKO HOTEL Sendai Ekimae West. We are delighted to hear that you were satisfied with our location. We will continue striving to provide our guests with a comfortable stay. We look forward to welcoming you ag… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI like the place as it close to our meeting place. It closes to shopping malls and staff with limited English were so helpful and kind.
The room is too small for two people. Though I stayed myself but I paid for a two people room which cost me so high with no breakfast. The machines on the 8th floor were in Japanese language which was so hard for non-Japanese speakers to understand and operate those equipment.
Thank you very much for choosing KOKO HOTEL Sendai Station West. We are delighted to receive your kind words regarding our location and the service provided by our staff. On the other hand, we sincerely apologize for any inconvenience caused by the room size, the rate, and the Japanese-only instructions on our facilities. We will take your feedback into consideration as we strive to improve our services. We would be most grateful if you would choose our hotel again when you are in the area. All our staff look forward to welcoming you back. KOKOHOTEL仙台駅前West フロント
Thank you very much for choosing KOKO HOTEL Sendai Station West. We are delighted to receive your kind words regarding our location and the service provided by our staff. On the other hand, we sincerely apologize for any inconvenience caus… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewGreat location near the station
Thank you very much for choosing KOKO HOTEL Sendai Ekimae West. We are delighted to hear that you had a pleasant stay and enjoyed our convenient location near the station. We look forward to welcoming you again on your next visit to Sendai. KOKOHOTEL仙台駅前West フロント
Thank you very much for choosing KOKO HOTEL Sendai Ekimae West. We are delighted to hear that you had a pleasant stay and enjoyed our convenient location near the station. We look forward to welcoming you again on your next visit to Sendai.… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location near the station. The staff is very friendly. And the price very fair.
Thank you very much for choosing KOKO HOTEL Sendai Station West. We are delighted to hear that you enjoyed our convenient location, friendly staff, and reasonable pricing. Your kind words are a great encouragement to all of us. We look forward to welcoming you again on your next visit to Sendai. KOKOHOTEL仙台駅前West
Thank you very much for choosing KOKO HOTEL Sendai Station West. We are delighted to hear that you enjoyed our convenient location, friendly staff, and reasonable pricing. Your kind words are a great encouragement to all of us. We look for… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGood location, near the station, restaurants and shops.
The room is too small. When I requested to check out half an hour later, the receptionist said it was chargeable.
Thank you very much for staying at KOKO HOTEL Sendai Station West. We are delighted to hear that you were satisfied with the convenient location near the station and surrounding facilities. We regret that the check-out process may have caused you any discomfort. Our standard check-out time is 11:00 AM, and on the day of your departure, the check-out was more than 30 minutes past this time. We had informed you of this by phone in advance, and the front desk also explained it accordingly. If the explanation was not fully clear, we sincerely apologize. We will continue to strive for clearer and more courteous communication in the future. We would be grateful for the opportunity to welcome you again. KOKOHOTEL Sendai Ekimae West
Thank you very much for staying at KOKO HOTEL Sendai Station West. We are delighted to hear that you were satisfied with the convenient location near the station and surrounding facilities. We regret that the check-out process may have cau… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewAmazing location, close to everything.
Having one washing/drying machine for the whole hotel and also no way to check whether it's currently occupied or not is tough for longer stays.
Thank you very much for staying at KOKO HOTEL Sendai Ekimae West. We are very pleased to hear your compliments about the access from the station and the convenience of the hotel. We also appreciate your comments regarding our laundry facilities. We will make every effort to improve them to meet your expectations. We look forward to welcoming you again! KOKOHOTEL Sendai Ekimae West Front Desk
Thank you very much for staying at KOKO HOTEL Sendai Ekimae West. We are very pleased to hear your compliments about the access from the station and the convenience of the hotel. We also appreciate your comments regarding our laundry facil… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewHelpful staff, delicious set breakfast with Sendai local foods.
All good
Thank you very much for your kind words. We’re delighted to hear that you enjoyed our helpful staff and the breakfast featuring Sendai's local specialties. We appreciate your positive feedback and look forward to welcoming you again. KOKO HOTEL Sendai Sttation West
Thank you very much for your kind words. We’re delighted to hear that you enjoyed our helpful staff and the breakfast featuring Sendai's local specialties. We appreciate your positive feedback and look forward to welcoming you again. K… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in April 2025
Verified reviewVery clean and very nice
No mention of the large statue in the world from anybody I met and sendei I found out about it after I had left. Such a disappointment. .
Thank you very much for staying with us. We are delighted to hear your kind words, especially that you found the hotel "very clean and very nice." However, we sincerely apologize that our staff were unable to inform you about the Sendai Daikannon due to a lack of local knowledge. It is one of the tallest statues in the world and a significant attraction that we truly hope more guests can enjoy. We regret that you only found out about it after your departure. We hope you will have the opportunity to visit it on your next trip to Sendai. All of our staff look forward to welcoming you again in the future. Front Desk, KOKO HOTEL Sendai Station West
Thank you very much for staying with us. We are delighted to hear your kind words, especially that you found the hotel "very clean and very nice." However, we sincerely apologize that our staff were unable to inform you about the… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat breakfast, clean room, great appliances, comfortable bed
Thank you very much for staying with us. We are truly honored to receive your kind comments about our breakfast, clean room, excellent appliances, and comfortable bed. We will continue striving to provide an even more pleasant stay for all our guests. We look forward to welcoming you again in the near future. KOKOHOTEL仙台駅前West フロント
Thank you very much for staying with us. We are truly honored to receive your kind comments about our breakfast, clean room, excellent appliances, and comfortable bed. We will continue striving to provide an even more pleasant stay for all … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewGood location - close to the station
Typical business hotel room, did not expect something great considering the price but it was definitely below expectations (don't know why booking rating is 8+) Lobby smells like someone spilled a beer Musty smell in the bathroom Room smells like cigarettes
Thank you very much for staying at KOKO HOTEL Sendai Ekimae West. We are pleased to hear that you found our location convenient. However, we sincerely apologize for the discomfort caused by the smell in the lobby, bathroom, and room. Your feedback is truly valuable, and we will take it seriously as we strive to improve the environment of our hotel. Thank you again for taking the time to share your thoughts. We hope to have another opportunity to welcome you and provide a better experience in the future. KOKO HOTEL Sendai Ekimae West Front Desk
Thank you very much for staying at KOKO HOTEL Sendai Ekimae West. We are pleased to hear that you found our location convenient. However, we sincerely apologize for the discomfort caused by the smell in the lobby, bathroom, and room. Your … Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewGreat location, friendly English speaking staff. Room had nice wooden floor and a comfy bed
Thank you for staying at KOKOHOTEL Sendai Station West. We are honored to receive your kind words about our staff and rooms. We will continue to strive to improve our facilities and services so that you can enjoy a comfortable stay. We look forward to welcoming you back. KOKOHOTEL Sendai Station West .
Thank you for staying at KOKOHOTEL Sendai Station West. We are honored to receive your kind words about our staff and rooms. We will continue to strive to improve our facilities and services so that you can enjoy a comfortable stay. We l… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewStandard business hotel, has everything you need for your stay. Very comfortable bed, very clean. Staff has good English skills, they'll store your luggage before check in and after checked out.
Everything was great; be aware of there's 3 KOKO hotels in Sendai and they are all pretty close to one and another. Make sure you have the correct address. We're here during the Golden week, this was the most expensive accommodation for our tour of Japan.
Thank you very much for choosing KOKO Hotel. We are very pleased to hear that you had a pleasant stay with us during your stay. We are honored to receive your compliments on the cleanliness of our rooms, the comfort of our beds, and the service of our staff. We are glad to hear that you made use of our luggage storage service and that it was of assistance to you during your trip. Thank you very much for choosing our hotel during this special time of the year, Golden Week. There are several hotels with the same name in Sendai, so we would appreciate it if you could check with us when you make your next reservation. We all look forward to seeing you again soon. KOKO HOTEL Sendai Ekimae West Front
Thank you very much for choosing KOKO Hotel. We are very pleased to hear that you had a pleasant stay with us during your stay. We are honored to receive your compliments on the cleanliness of our rooms, the comfort of our beds, and the ser… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewPretty near the Sendai station.
Thank you very much for choosing to stay at KOKOHOTEL Sendai Station West. Our hotel is conveniently located just a 5-minute walk from Sendai Station, making it a popular choice among both business and leisure travelers. We will continue striving to improve our facilities and services to ensure an even more comfortable stay for all our guests. We sincerely look forward to welcoming you again in the near future. KOKOHOTEL Sendai Station West
Thank you very much for choosing to stay at KOKOHOTEL Sendai Station West. Our hotel is conveniently located just a 5-minute walk from Sendai Station, making it a popular choice among both business and leisure travelers. We will continue … Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified review