Reviews of KOKO HOTEL Sendai Kotodai Park 4 stars
980-0014 Miyagi, Sendai, Aoba-ku Honcho 2-15-10, Japan
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean, fast check in, customer service was so helpful and answered every question
N/A
Dear Guest,Thank you very much for staying with us this time. We are very pleased to hear your kind words about the cleanliness, quick check-in, and the staff's response. It is also a joy for us to have been able to answer your questions. We will continue to strive to provide even better services, and we sincerely look forward to your next visit. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you very much for staying with us this time. We are very pleased to hear your kind words about the cleanliness, quick check-in, and the staff's response. It is also a joy for us to have been able to answer your questions. W… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, great location
Dear Guest,Thank you very much for your stay this time. We are very pleased to hear your compliments about our staff. Also, we are glad to know that you were satisfied with the location. We will continue to strive to ensure that our customers have a comfortable stay. We look forward to your next visit. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you very much for your stay this time. We are very pleased to hear your compliments about our staff. Also, we are glad to know that you were satisfied with the location. We will continue to strive to ensure that our custome… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation
Communication was a bit problematic
Dear Guest,Thank you for your patronage.We are glad to hear that you were satisfied with the location. However, we sincerely apologize for the communication issues you experienced. We take your feedback seriously and will strive for improvement in the future.If there are any other inconveniences, please do not hesitate to let us know. We look forward to serving you again. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you for your patronage.We are glad to hear that you were satisfied with the location. However, we sincerely apologize for the communication issues you experienced. We take your feedback seriously and will strive for improve… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe only good thing about Koko Sendai Kotodai Park is the central location
No service whatsoever. The staff were not really friendly and cannot speak English. No drinks or water available as opposed to the Richmond brand. The bedding is uncomfortable. Aircon doesn't work. Frankly I will never go back to another Koko hotel. That was a disappointing experience.
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is disappointing to hear that our service did not meet your expectations, and we appreciate your comments regarding staff friendliness and language barriers. We also regret that the bedding and air conditioning did not provide the comfort you were looking for. Your concerns about the availability of drinks and water have been noted, and we will work on improving these aspects. We value your input as it helps us enhance our services. We hope you might consider giving us another chance in the future. Thank you again for your review. KOKOHOTEL Sendai Kotodai Park
Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is disappointing to hear that our service did not meet your expectations, and we appreciate your comments regarding staff… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStaff was both helpful and fun to interact with as a foreigner.
There was nothing I did not like.
To our customers Thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff both helpful and enjoyable to interact with. Creating a welcoming atmosphere for all our guests, especially those from abroad, is very important to us. We look forward to welcoming you back on your next visit! KOKOHOTEL Sendai Kotodai Park
To our customers Thank you so much for your wonderful feedback! We're thrilled to hear that you found our staff both helpful and enjoyable to interact with. Creating a welcoming atmosphere for all our guests, especially those from a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewClean rooms.
Location isn't that good if you travel by train, better take a bus from train station to the hotel, though it's close to other commercial areas. Room and bed was small.
Thank you for your feedback! We're glad to hear that you found the rooms clean. We understand that our location may not be ideal for everyone, especially for those traveling by train. We appreciate your suggestion about taking a bus from the station. We also acknowledge your comments regarding the size of the room and bed. Your insights are valuable to us as we strive to improve our guests' experience. We hope to welcome you back in the future!
Thank you for your feedback! We're glad to hear that you found the rooms clean. We understand that our location may not be ideal for everyone, especially for those traveling by train. We appreciate your suggestion about taking a bus … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNice clean and calm. Nice place to explore Sendai !
The room was big but a suitcase stand would have been confortable !
Dear customer Thank you for your kind words! We're delighted to hear that you found our hotel clean and calm, and that you enjoyed exploring Sendai. We appreciate your feedback regarding the suitcase stand, and we will certainly take it into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay! KOKOHOTEL Sendai Katodai Park
Dear customer Thank you for your kind words! We're delighted to hear that you found our hotel clean and calm, and that you enjoyed exploring Sendai. We appreciate your feedback regarding the suitcase stand, and we will certainly ta… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe pillow was a bit hard to sleep on. Also the room is quite small and not sound proof.
Dear Guest,Thank you for staying with us this time.We apologize for the discomfort caused by the hardness of the pillow, as well as the issues regarding the size of the room and soundproofing. We prioritize your comfortable stay, and we will take your invaluable feedback into consideration.We will continue to strive for improvements to ensure our customers are satisfied. We look forward to your next visit with all our hearts. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you for staying with us this time.We apologize for the discomfort caused by the hardness of the pillow, as well as the issues regarding the size of the room and soundproofing. We prioritize your comfortable stay, and we wil… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGreat location for a few days in Sendai! The room was lovely with everything you needed - actually more spacious than other hotel chains we have stayed in in Japan. Lots of room and even desk with 2 chairs which was great for remote work.
We had the buffet breakfast - it was okay. It did the job and included coffee and juice but wasn't the best choice and quality of breakfast food.
Dear Guest,Thank you very much for your stay with us. We are very pleased to hear that you enjoyed the wonderful location in Sendai. It is great to know that you were satisfied with the size and facilities of your room. However, we apologize for not meeting your expectations regarding breakfast. We will take your valuable feedback into consideration and strive for improvements in the future. We sincerely look forward to your next visit. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you very much for your stay with us. We are very pleased to hear that you enjoyed the wonderful location in Sendai. It is great to know that you were satisfied with the size and facilities of your room. However, we apologiz… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewDidn't have breakfast at hotel
The elevator takes longer to come.
Dear Guest, Thank you very much for staying with us. We are delighted that you enjoyed your stay. We apologize for any inconvenience caused by the fact that we only have two elevators. We will continue to strive to ensure that all our guests have a comfortable stay. KOKOHOTEL Sendai Kotodai Park
Dear Guest, Thank you very much for staying with us. We are delighted that you enjoyed your stay. We apologize for any inconvenience caused by the fact that we only have two elevators. We will continue to strive to ensure that all our gues… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewNothing critically wrong, older and ordinary. Maybe, a budget type hotel best describes!
This is the last time to stay ☝️ Basically OK, ordinary type hotel; BUT no complimentary drink bottles in room (during warm summer weather even) and no glasses in room even☝️(paper cups available upon request 🙃) … all said, in sum, an ordinary place.
Dear Guest,Thank you for your patronage.We appreciate your valuable feedback. We apologize for any inconvenience caused during your stay.We will use your comments regarding the room amenities, particularly the lack of drinking water and glasses, to improve in the future. We will strive to enhance our services so that our guests can have a comfortable stay.We sincerely look forward to your next visit. KOKOHOTEL Sendai Kotodai Park
Dear Guest,Thank you for your patronage.We appreciate your valuable feedback. We apologize for any inconvenience caused during your stay.We will use your comments regarding the room amenities, particularly the lack of drinking water and gla… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewDear Customer. Thank you for choosing KOKOHOTEL Sendai Kotodai Park. We are glad to hear that you had a pleasant stay with us. We will continue to make efforts to improve our services. We hope you will consider us for your accommodation during your stay in Sendai. We look forward to seeing you again. KOKOHOTEL SENDAI KOTODAI PARK
Dear Customer. Thank you for choosing KOKOHOTEL Sendai Kotodai Park. We are glad to hear that you had a pleasant stay with us. We will continue to make efforts to improve our services. We hope you will consider us for your accommodation du… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
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