Reviews of Tug-B Bar & Hostel
047-0024 Hokkaido, Otaru, 花園 3-1-5, Japan
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewWe were able to do a luggage drop off before our check in time. The hosts were really friendly and easy to chat to. Great location as it is walking distance to the main tourist areas and the canal. A bar is open in the evening so it’s a nice place to relax. The shared space felt really safe as girls had a locked section for the showers.
The staircase was a little dark but it’s not a big issue as we had our torch on our phones.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe staff were pretty helpful and the location was right.
The beds weren’t comfortable, especially the pillows.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewProbably one of the most affordable private rooms available in Otaru with proximity to tourist attractions.
We arrived at 5 p.m. to a 30-minute check-in process by a host who seemed hardly prepared for our arrival. While the beds are reasonably clean, cleaning of the room itself seems to occur rarely: the floor of our room was dusty, and the electric kettle was already half full of water. The wi-fi is functional but obscenely slow. You can hear boisterous laughter from drunk crowds both in the bar and on the streets.
Thank you for staying with us. We sincerely apologize for the 30-minute check-in process and for the cleanliness issues you experienced in your room. We have taken your feedback seriously and are currently reviewing our cleaning protocols and check-in procedures to prevent this from happening again. We also apologize for the slow Wi-Fi and noise issues. We understand this made your stay uncomfortable. We truly appreciate you taking the time to share your valuable feedback. We will continue to work on improving our services to ensure a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future.
Thank you for staying with us. We sincerely apologize for the 30-minute check-in process and for the cleanliness issues you experienced in your room. We have taken your feedback seriously and are currently reviewing our cleaning protocols a… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewRoom size
No attached wash room
Thank you for choosing to stay with us. We're so glad you were happy with the size of your room. However, we apologize for any inconvenience caused by the lack of a washbasin. We will work on making our room information clearer in the future. Thank you for your valuable feedback. We hope to see you again soon!
Thank you for choosing to stay with us. We're so glad you were happy with the size of your room. However, we apologize for any inconvenience caused by the lack of a washbasin. We will work on making our room information clearer in the f… Show more
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe photos show an enclosed cabin which is the bottom bed bunk but the top bed bunk has just a curtain separating you and the next bed and when there is people snoring. My partner also left her watch in the bed and this hostel never replied to any of our messages or emails. Sometimes the toilet wasn’t cleaned for a few days.
We sincerely apologize for the inconvenience caused by our failure to confirm our reply. We are working on improving the poor sound insulation. We will also put more effort into cleaning the room to create a more comfortable environment for our guests.
We sincerely apologize for the inconvenience caused by our failure to confirm our reply. We are working on improving the poor sound insulation. We will also put more effort into cleaning the room to create a more comfortable environment fo… Show more
Reviewed: 3 March 2025 · Stayed in January 2025
Verified reviewJust a hostel. 20 min walking from Otaru station. Room so so. Can use washing machine (need to pay).
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewIn snow we had to walk alot to reach the hostel. The places is good but you can hear people snoring at night so can be pretty difficult to sleep
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewConvenient location, cool bar
Thank you so much!!
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewWorkers very helpful and accommodating, good night life in the bar downstairs
The hostel closes during the day and is open at night, might be tough to sleep if you are a light sleeper
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 June 2024 · Stayed in June 2024
Verified reviewGreat hostel, staff is really nice and the bar area is nice to chill with good priced drinks. The room has a comfy vibe and the bathroom is clean and convenient. Would definitely recommend if you're staying in Otaru for a short or longer time.
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 20 February 2024 · Stayed in February 2024
Verified reviewReviewed: 16 February 2024 · Stayed in February 2024
Verified reviewNo breakfast
It was the winter, so the trek up the hill was long! But otherwise, no problem from me!
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewNice hostel and the bar really adds a lot to the atmosphere. Appreciated the welcome drink on arrival 😊
Reviewed: 24 December 2023 · Stayed in December 2023
Verified reviewClean,Good design,good service and nice staff
Location is far a bit.
Reviewed: 9 October 2023 · Stayed in July 2023
Verified review