The stay in the Kurokawa Onsen exceeded our expectations. We spent amazing 18 hours in the onsen. We had specious room with private onsen. We could also use the other onsens in the resort privately. Dinner was served in a private room. The serving, taste, presentation was of the level of Michelin restaurant. The staff pays attention of every detail. Definitely worth recommendation. We loved it!

Stayed in June 2025

Might be a bit different if you prefer a modern hotel, but still recommend everyone to give it a try.

Greatest traditional hotspring hotel we have ever stayed in Japan. Recommend to everyone who wants to experience the traditional way of hotspring culture.

Stayed in June 2025

What's not to like? From the moment we entered the parking we were treated like VIPs. We're not used to that! The room with its own onsen was really spacious and quiet. The property is beautifully landscaped. We didn't try the public indoor onsen, but the outside ones were lovely. Meals were beautiful and tasty and the servers were so kind. We also got an onsen pass and tried some other onsen in the town the following day - highly recommend but not needed with all the facilities here. It was a really nice treat to stay here.

Stayed in May 2025

We loved everything. The shower/bath arrangements would be unusual if you had had no experience with Japanese onsens. But we were very happy as we love onsens.

The property was beautifully presented with great attention to detail. The internal courtyard gardens were particularly beautiful.

Stayed in June 2025

Top tier onsen with very reasonable price. I was surprised by the quality of their service although I have been to quite a few onsen resorts across Japan

Stayed in June 2025

Nothing. Wished we had stayed longer.

Everything was perfect.

Stayed in May 2025

The temperature for private onsen is abit too hot, which make it difficult to enjoy fully.

The room is very spacious and clean with foot bath and private onsen. The environment there is superb and i definitely will come back again.

Stayed in May 2025

Its a tough question - we really enjoyed everything - if we had to pick, the fact the chef would not accommodate a pescatarian diet was disappointing considering the price was almost $800 Canadian for one night including dinner and breakfast which had a few meat options my husband couldn't eat. We asked in advance giving plenty of notice.

The five private baths were such a bonus! We tried 3 of them. Our room, while a bit rustic was AMAZING and our dinner was very good - the saki flight was a super way to try 3 different types.

Stayed in April 2025

Service quite inflexible. A bit expensive.

Great onsen and traditional rooms. excellent food

Stayed in April 2025

Nothing.

Everything you could hope for from a traditional ryokan experience.

Stayed in April 2025

Absolutely Nothing

What an absolutely stunning traditional Japanese Ryokan. Nestled high in the mountains of hot spring resort we were welcomed in style with tea and cakes. The room was quite simply stunning with so many touches of tradition and elegance. Our own private hot spring bath was wonderful as were all the smaller rooms and balconies. We toured almost all of the many private and public baths on site and we especially enjoyed being able to share some of them as a family. The outdoor bath is an experience I will never forget. Our banquet meal was a treasure of new tastes and experiences and is an event that will live long in the memory. Thank you to all the staff who treated us like honoured guests. One night here just wasn’t enough.

Stayed in April 2025

No, everything is so good.

It is a beautiful Onsen hotel. Friendly staffs and nice onsen.

Stayed in April 2025

It would be good if private onsen will provide shampoo and bath soap

Staff is very nice. Dinner and Breakfast are perfact and elegant. Onsen is also very good.

Stayed in February 2025

Nothing. The weather could have been better but it was part of the onsen charm.

Service was excellent. Attentive and friendly staff. Walking distance to the onsen town. The outdoors baths (both private and public) were amazing. The onsen hopping was an enjoyabl experience. The whole inn was surrounded tastefully by nature and i loved the feeling of being submerged in nature and still have my urban creature comforts.

Stayed in April 2025

The outdoor onsen does not have bathing facilities and it is not linked to the indoor onsen. One has to walk outside to reach the outdoor onsen. The room rate is rather expensive compared to other cities in Kyushu.

The service of the staff.

Stayed in April 2025

I hope they have a better pillow. Pillow too small for our liking

I love the everything about this onsen, the service is top notch the staff so friendly and helpful. I love the onsen give us the feeling on zen and peaceful. Is very good to distress yourself

Stayed in March 2025

Very clean and rustic. Excellent service. Fantastic onsen. We had both dinner and breakfast included in our package and both meals were exceptional. One of the best ryokans.

Stayed in March 2025

Here I can continue adding enthusiastic epithets. I can tell you about the difficulties: if you don't know at least the basics of Japanese language and traditions, everything will be fine, but... it will be a little more difficult to understand what and when to do. Perhaps, in this case, you will miss something. :)

The place, the service, the staff, the atmosphere, the baths... everything is wonderful. When visiting Japan, spending a day in an onsen village is a must! And Kurokawa Onsen is the best place.

Stayed in March 2025

Nothing

Magical roykan with a luxe yet traditional ambience and decor.

Stayed in March 2025

Very traditional Ryokan in kurokawa with their own set of public and private baths. Our room came with its own private bath which we enjoyed the most - it was perfect! The private baths outside got a bit busy so we didn't get to experience it much. The outdoor public bath was amazing too, specially early morning. Dinner and breakfast served was outstanding and impressive.

Stayed in March 2025

Everything! Beautiful attentive staff. Relaxing environment. Delicious dinner and breakfast. Highlight of our trip.

Stayed in February 2025

Not at all

Very well maintained and in traditional Japanese wooden style. Absolutely beautiful environment

Stayed in January 2025

Nothing

Everything

Stayed in January 2025

None.

Staff customer service. Room was great.

Stayed in January 2025