For the price, there could be more service. There's no transportation provided other than shuttles to the slopes. Even though the room had a kitchenette, there are no cooking utensils. You can request pots and pans and spatula etc, but it's like they purposefully discourage any cooking in the room. Again, for the price, we expect the room to be serviced everyday, not every other day.

The room is spacious and clean. The staff is very friendly and helpful. Breakfast is excellent.

Stayed in March 2025

At this price point, an onsen, gym, sauna or some sort would be the right touch...

Stayed for 8 nights. Breakfast was wholesome and delicious, definitely worth getting up for as last order was 9:30am. Lots of regional produce and delectable items. Room was very spacious, heated floors, bathtub, washing machine and a beautiful and generous balcony facing the slopes Staff were excellent, we had an incident that involved losing our car keys at the lot of one of the resorts...without the staff from the hotel helping us we would have not resolved it in the lucky manner we did.

Stayed in February 2025

This stay was amazing. We were greeted by welcoming staff, who continued to provide exceptional service throughout our time at HAKUBA. Our room was very clean, spacious and relaxing. The food, for example breakfast, was fresh and delicious.

Stayed in March 2025

Great location, brand new hotel. Free shuttle to ski resorts - Happo One, Hakuba47 & Goryu. Next door to spicy rental shop. Convenient ski locker room Excellent breakfast buffet with lots of options.

Stayed in March 2025

Being a Retreat hotel, it would be good to have some kind of wellness facilities in the hotel at least. Shuttle bus offered for the guests should run to all key slopes. We had to take taxi or change local bus to reach there that was troublesome.

The staff was friendly and very helpful. Spacious rooms with good view and setup. Staff to name - Laxmi. Izmi (if I got his name right) and a lovely Japanese female Staff who checked us out and Japanese staff with glasses.

Stayed in March 2025

The amenities offered (no gym, spa or onsen) by the hotel did not reflect the price paid per night.

Extremely good location for two days of skiing in Hakuba (the ski lockers and boot room were very convenient). Very comfortable and staff made us feel very welcome. The breakfast was also very good

Stayed in February 2025

The hotel beds are two separate Queen beds. We stayed in a 2 BR suite and at least one bed room should have a King bed.

The hotel lobby looks very clean and smells very fresh, like eucalyptus! The Teppanyaki course dinner was of excellent standard! The location is right in the heart of echoland with plenty restaurants and shops around (especially for the greater Hakuba area, as it’s pretty isolated and spread out). There is even a food truck courtyard across the road which is open until late! The view from the room was stunning! The on demand shuttle bus service to Haluba47 is very convenient!

Stayed in February 2025

not a lot of facilities

very nice rooms clean and spacious breakfast was very yummy

Stayed in February 2025

Absolutely nothing to dislike

Everything. This is a new hotel, and considering they have only been open for one month, they excelled in every possible way. The rooms are wonderfully spacious, with kitchenettes and even a washing machine. The hotel also has a free shuttle service to pick you up from the station, and get you to the slopes. For skiing, the hotel is perfect. The ski rental, Spicy Rentals, is next door, and the hotel has lockers to keep your equipment. But, perhaps, best of all, there is the restaurant. Incredible French style cooking with Japanese elements. The chef is very creative, and the Maitre D, Mr. Yoshida, was gracious and extremely professional. Their tasting menu is 7 to 8 courses, perfectly cooked and so creatively presented! My wife and I love this hotel!

Stayed in January 2025

Wish it had an onsen and the room should have kitchen equipment supplied if they have a stove top. They should also include some dish washing detergent as well as laundry wash. Also toilet with a sink should have hand wash and somewhere to wipe hands clean.

Location and size. Breakfast was good.

Stayed in February 2025

Beautiful accomodation, with fantastic views and incredibly attentive and helpful staff. Can’t recommend the hotel enough!

Stayed in January 2025

One room for improvement would be including body lotion inside the rooms, as winters in Japan can be very drying.

La Vigne is a beautiful, new hotel located in the vibrant echo land area of Hakuba. The staff were extremely kind and went out of their way to provide excellent service. The food at the hotel was very good & there are many nearby options if you feel like dining out.

Stayed in January 2025

Would have loved an onsen or steam/sauna.

Gorgeous & brand new! Had a 3 bedroom and it was huge. Lovely & helpful staff. Great breakfast. Ski equipment room was great.

Stayed in December 2024

n/a

Service, location and facilities. Great breakfast.

Stayed in December 2024

Don’t have activity to do in the hotel, like spa or onsen

Location, very new

Stayed in December 2024

None

New and comfortable to stay with families.

Stayed in December 2024

Wildly overpriced No spa/onsen No bar or gym etc No room service for food No shuttle to other ski mountains Kitchen with cook top but no utensils to cook and nothing to clean dishes with (limited utensils were provided when i requested at the front desk) Minimal storage space for clothes in the room, not even a single wardrobe Beds only made every other day

Modern clean and spacious rooms Well located at the top of Echoland main street Spicy rentals next door Large room for ski gear Shuttle provided to/from Happo One and Hakuba 47 Shuttle provided to/from bus/train station Excellent breakfast Wonderful staff

Stayed in March 2025

They didn’t have room service even though it was advertised. The glassware in the room had lip stains on them. They don’t clean the room daily. The shuttle didn’t take us to all the mountains on Happo one which were the ones we were using with the children.

Location and aesthetically it looked nice, but it wasn’t clean or comfortable.

Stayed in February 2025

They said it is a hotel but it was like Air BNB Very expensive no experience One restaurant only very expensive Breakfast was basic

Close to ski rental and bus stop For people skiing it is convenient

Stayed in January 2025

the water in the bathroom is not hot enough.

the room is spacious and the location is very convenient.

Stayed in December 2024

Zero amenities (e.g., gym, pool, spa, bar, concierge, etc) which is something you’d expect at this price point. The shuttle doesn’t go beyond 2 ski areas, for which you have to make a reservation. Terrible communication by the hotel staff - I had the front desk arrange a taxi for me on multiple occasions, and the front desk failed to do that in a timely manner or call back when they stated they would within 5 minutes. The local shuttle service is TERRIBLE so one would expect the hotel shuttle to provide some coverage, which it did not. I realize the hotel is new, but basic guest services and communication are not up to par with the front desk. If I’m paying over $1000 a night, I expect a higher level of customer service, communication and amenities. The hotel is the equivalent of a high-end motel since it offers barely anything beyond beautiful design & decor.

It’s brand new and very beautiful.

Stayed in December 2024

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Stayed in April 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025