Reviews of HOTEL LA VIGNE HAKUBA by Onko Chishin 5 stars
399-9301 Nagano, Hakuba, Hokujo Shinden 3020-1116, Japan
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Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 21 March 2025 · Stayed in March 2025
Verified reviewThe room is spacious and clean. The staff is very friendly and helpful. Breakfast is excellent.
For the price, there could be more service. There's no transportation provided other than shuttles to the slopes. Even though the room had a kitchenette, there are no cooking utensils. You can request pots and pans and spatula etc, but it's like they purposefully discourage any cooking in the room. Again, for the price, we expect the room to be serviced everyday, not every other day.
We truly appreciate your comments and are glad to hear about your positive experience with the room and staff. We apologize for the inconvenience regarding the kitchenware and room cleaning schedule. We will certainly take your suggestions into consideration as we continually strive to improve our guests’ experience. Regarding room service, we typically offer cleaning every other day for longer stays, but we understand this may not have met your expectations. We will review this policy to ensure we better align with our guests' needs. Thank you again for your valuable feedback. We hope to welcome you back in the future and provide an even more enjoyable stay.
We truly appreciate your comments and are glad to hear about your positive experience with the room and staff. We apologize for the inconvenience regarding the kitchenware and room cleaning schedule. We will certainly take your suggestions … Show more
Reviewed: 16 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in February 2025
Verified reviewStayed for 8 nights. Breakfast was wholesome and delicious, definitely worth getting up for as last order was 9:30am. Lots of regional produce and delectable items. Room was very spacious, heated floors, bathtub, washing machine and a beautiful and generous balcony facing the slopes Staff were excellent, we had an incident that involved losing our car keys at the lot of one of the resorts...without the staff from the hotel helping us we would have not resolved it in the lucky manner we did.
At this price point, an onsen, gym, sauna or some sort would be the right touch...
Thank you so much for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay with us. We are happy that our team could assist you with the car key situation. We appreciate your suggestions regarding an onsen, gym, and sauna. We will certainly keep your feedback and continue to improve our services. Thank you again for the compliments and look forward to welcoming you back in the future. Thank you
Thank you so much for taking the time to share your feedback. We are delighted to hear that you had a wonderful stay with us. We are happy that our team could assist you with the car key situation. We appreciate your suggestions regarding a… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThis stay was amazing. We were greeted by welcoming staff, who continued to provide exceptional service throughout our time at HAKUBA. Our room was very clean, spacious and relaxing. The food, for example breakfast, was fresh and delicious.
Thank you for staying with us and sharing your fantastic experience. We are so delighted that you found your room and stay both spacious and relaxing. We’re also glad that you enjoyed our fresh and delicious breakfast offerings. We truly appreciate your kind words and look forward to welcoming you back soon. Hotel La Vigne Hakuba
Thank you for staying with us and sharing your fantastic experience. We are so delighted that you found your room and stay both spacious and relaxing. We’re also glad that you enjoyed our fresh and delicious breakfast offerings. We truly ap… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewModern clean and spacious rooms Well located at the top of Echoland main street Spicy rentals next door Large room for ski gear Shuttle provided to/from Happo One and Hakuba 47 Shuttle provided to/from bus/train station Excellent breakfast Wonderful staff
Wildly overpriced No spa/onsen No bar or gym etc No room service for food No shuttle to other ski mountains Kitchen with cook top but no utensils to cook and nothing to clean dishes with (limited utensils were provided when i requested at the front desk) Minimal storage space for clothes in the room, not even a single wardrobe Beds only made every other day
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewGreat location, brand new hotel. Free shuttle to ski resorts - Happo One, Hakuba47 & Goryu. Next door to spicy rental shop. Convenient ski locker room Excellent breakfast buffet with lots of options.
Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our location, shuttle service, and our ski locker room. It's also great to know that you appreciated the variety offered at our breakfast buffet. We truly value your kind words and look forward to welcoming you back for another wonderful stay. Hotel La Vigne Hakuba
Thank you for your wonderful feedback. We are pleased to hear that you enjoyed our location, shuttle service, and our ski locker room. It's also great to know that you appreciated the variety offered at our breakfast buffet. We truly va… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewThe staff was friendly and very helpful. Spacious rooms with good view and setup. Staff to name - Laxmi. Izmi (if I got his name right) and a lovely Japanese female Staff who checked us out and Japanese staff with glasses.
Being a Retreat hotel, it would be good to have some kind of wellness facilities in the hotel at least. Shuttle bus offered for the guests should run to all key slopes. We had to take taxi or change local bus to reach there that was troublesome.
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spacious rooms, beautiful views, and that our team made a positive impression. Your kind words about our staff are greatly appreciated. We also sincerely appreciate your valuable suggestions regarding wellness facilities and the shuttle bus service. Please rest assured that your feedback will be carefully considered as we continually strive to improve our offerings for the comfort and convenience of our guests. We hope to welcome you back soon for another memorable stay. Hotel La Vigne Hakuba
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the spacious rooms, beautiful views, and that our team made a positive impression. Your kind words about our staff are grea… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewLocation and aesthetically it looked nice, but it wasn’t clean or comfortable.
They didn’t have room service even though it was advertised. The glassware in the room had lip stains on them. They don’t clean the room daily. The shuttle didn’t take us to all the mountains on Happo one which were the ones we were using with the children.
Thank you for choosing our hotel. First of all, we are very sorry for the lack of cleaning. We have shared this case internally and will take steps to ensure that the same mistake never happens again. If you have the opportunity to visit us, we will continue to make improvements every day so that we can provide you with even more satisfying service. We look forward to seeing you again. Best regards, Hotel La Vigne Hakuba
Thank you for choosing our hotel. First of all, we are very sorry for the lack of cleaning. We have shared this case internally and will take steps to ensure that the same mistake never happens again. If you have the opportunity to visit us… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewExtremely good location for two days of skiing in Hakuba (the ski lockers and boot room were very convenient). Very comfortable and staff made us feel very welcome. The breakfast was also very good
The amenities offered (no gym, spa or onsen) by the hotel did not reflect the price paid per night.
Thank you for choosing our hotel. We provide a free shuttle to the ski resort and spacious ski locker rooms so you can enjoy skiing. All of our rooms are also equipped with heaters to dry gloves and other ski gear that gets wet from the snow. We will continue to improve our services to provide even greater satisfaction. We look forward to seeing you again. Best regards, Hotel La Vigne Hakuba
Thank you for choosing our hotel. We provide a free shuttle to the ski resort and spacious ski locker rooms so you can enjoy skiing. All of our rooms are also equipped with heaters to dry gloves and other ski gear that gets wet from the sno… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewThe hotel lobby looks very clean and smells very fresh, like eucalyptus! The Teppanyaki course dinner was of excellent standard! The location is right in the heart of echoland with plenty restaurants and shops around (especially for the greater Hakuba area, as it’s pretty isolated and spread out). There is even a food truck courtyard across the road which is open until late! The view from the room was stunning! The on demand shuttle bus service to Haluba47 is very convenient!
The hotel beds are two separate Queen beds. We stayed in a 2 BR suite and at least one bed room should have a King bed.
Thank you very much for choosing our hotel. The scent in the lobby is an original blend of aroma oils, including essential oils extracted from grape leaves. In winter, we provide free shuttles to Happo Ski Resort (Nakiyama Slope) and Hakuba 47 Ski Resort, so you can enjoy skiing without any hassle. Thank you for your feedback about the bed. If you let us know your preference in advance, we can make it into a double bed, so please do not hesitate to let us know. We look forward to seeing you again. Best regards, Hotel La Vigne Hakuba
Thank you very much for choosing our hotel. The scent in the lobby is an original blend of aroma oils, including essential oils extracted from grape leaves. In winter, we provide free shuttles to Happo Ski Resort (Nakiyama Slope) and Hakuba… Show more
Reviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewvery nice rooms clean and spacious breakfast was very yummy
not a lot of facilities
Thank you for choosing our hotel. We don't have many facilities, but we hope to make up for that by adding more activities for everyone to enjoy. We are looking forward to see you again. Best regards, Hotel La Vigne Hakuba
Reviewed: 8 February 2025 · Stayed in January 2025
Verified reviewEverything. This is a new hotel, and considering they have only been open for one month, they excelled in every possible way. The rooms are wonderfully spacious, with kitchenettes and even a washing machine. The hotel also has a free shuttle service to pick you up from the station, and get you to the slopes. For skiing, the hotel is perfect. The ski rental, Spicy Rentals, is next door, and the hotel has lockers to keep your equipment. But, perhaps, best of all, there is the restaurant. Incredible French style cooking with Japanese elements. The chef is very creative, and the Maitre D, Mr. Yoshida, was gracious and extremely professional. Their tasting menu is 7 to 8 courses, perfectly cooked and so creatively presented! My wife and I love this hotel!
Absolutely nothing to dislike
Thank you for choosing our hotel. We also appreciate your heartwarming feedback. Our staff was encouraged by your comments. We are also very happy that you enjoyed our cuisine, which uses fresh ingredients from Shinshu. We change our menu with each season, using ingredients that are in season. We hope you enjoy our cuisine along with the scenery, which changes color with each season. We look forward to seeing you again!! Best regards, Hotel La Vigne Hakuba
Thank you for choosing our hotel. We also appreciate your heartwarming feedback. Our staff was encouraged by your comments. We are also very happy that you enjoyed our cuisine, which uses fresh ingredients from Shinshu. We change our menu … Show more
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewLocation and size. Breakfast was good.
Wish it had an onsen and the room should have kitchen equipment supplied if they have a stove top. They should also include some dish washing detergent as well as laundry wash. Also toilet with a sink should have hand wash and somewhere to wipe hands clean.
Thank you for choosing our hotel. We also appreciate your kind feedback. As we are still in our infancy, we will take your feedback to improve our hotel. We are looking forward to see you again. Best regards, Hotel La Vigne Hakuba
Reviewed: 4 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified review