It’s such a cute little hotel with very friendly staff! We were given Yukatas to wear, and also wooden sandals to wear them around town. The kids loved it, it was such a special adventure for them :) We can really recommend this hotel!

Stayed in July 2025

We got lost in translation, or they the staff don't have proper knowledge about veganism, but their attempt to help us was appreciated.

It was great to experience a tradition japanese accomodation, and it was very clean and comfy. The staff didn't speak English but we managed to communicate via translation. They served a vegetarian breakfast, that was good, but contaibing eggs, despite we have said that we were vegans. Because they didn't have many guests, they allowed to use the hot spring as a couple, what was also very nice.

Stayed in May 2025

The staff was so nice! I wish I could rate it 11/10. They even gave us a lift to the Snow Monkey Park in the morning which was terrific because we were able to enjoy the park before crowds arrived. And we could store our luggage during the park visit and pick it up later. Additionally, there is a great onsen in their basement and our room was very nice and clean. Close proximity to the train station. Cannot recommend this place enough.

Stayed in April 2025

Great location in the heart of Yamanouchi, close to the train station, stores, and restaurants. The hotel staff was very professional, helpful, and nice.

Stayed in April 2025

Building could do with some exterior and interior maintenance.

Friendly owner, who gave us a free ride to the Snow Monkeys and lent us gumboot as the track was muddy. Room was upgraded and was spacious with a pretty view of the mountains. Onsen was nice, however the women's was small. Really close to the station. The town was quiet as was off season, however there were still dinner options.

Stayed in April 2025

We liked everything!

We loved our stay at Rakki Onsen! The location is about a 2 minute walk from the Yudanaka train station (which had the most amazing restaurant called Goen). The hotel was simple but very comfortable, clean and accommodating. The hotel owner made sure we had everything we needed and is the absolute sweetest person. Her joy is contagious. She drove us to the snow monkey entrance (which saved a pretty good walk from the bus station) and provided a huge breakfast each morning. We had the onsen to ourselves each time we used it. It closes from 9am-3pm for cleaning so I would use it at 7am and again before and after dinner.

Stayed in April 2025

Excellent place and excellent people!

Stayed in February 2025

Onsen in the basement

Best checkin experience ever and I have stayed in hundreds and hundreds of hotels

Stayed in April 2025

We loved it! The ryokan attendant was so kind and sweet. He gave us a free ride the next morning to the snow monkey park. Our room was comfortable and clean, and we enjoyed the onsen.

Stayed in April 2025

The room is really comfortable, very big. The staff was so nice, they take us to the monkey park for free. The location is perfect if you are tracing from/to Yudanaka station

Stayed in March 2025

Clean, exceptional customer service, great location.

Stayed in March 2025

It was quite cold in the room and in the bathroom during the winter time

Perfect location! Close to the station, you can easily get to the bus or train. Great owner and personnel! Very friendly staff

Stayed in March 2025

Not sure if there was anything offered at night in the restaurant when we were there. It just may have been out of the wrong season, but we would have liked to spend some time with our host they were so nice.

Such a great family, so welcoming and comfortable. Clean and hot onset, perfectly situated to relax and refresh after a day in the snow! Host is so warm and helpful, arranged transportation that was not needed and offered support for places to eat and visit. Comfy, spacious rooms. Fantastic breakfast!

Stayed in February 2025

The staff are kind

Stayed in January 2025

Very friendly and helpful staff. Breakfast was very nice too

Stayed in March 2025

The shower room was a little cold and had a slight smell.

Mrs. Kobayashi and her staff had not served gluten free meals before, but we asked if she could accommodate before our arrival. The first night, I provided GF soy sauce to the chef and they prepared a great kaiseki dinner. The next night, they bought GF soy sauce and pure rice vinegar andd prepared another one the next evening. I do not eat meat, so they provided significant options that were vegetarian and fish. The tofu in this photo was outstanding! They made sure I had options for breakfast as well. They served the local apples at each meal and also had yogurt in the morning. Beyond the food, Mrs. Kobayashi was generous with her time and offered equipment/clothing to lend for winter sports and microspikes to visit the snow monkeys, AND they have drop off service for Snow Monkey Park.

Stayed in March 2025

Great caring hostess and location for viewing Snow Monkeys.

Stayed in March 2025

What booking.com charged was not worth the property. That said the staff is absolutely amazing. That is worth the unreasonable rate.

Stayed in February 2025

Free ski clothes rental

Stayed in February 2025

The staff are very welcoming and some of the nicest people I had met while travelling to Japan

Stayed in January 2025

Such friendly, helpful, and generous staff. There was a fabulous free buffet breakfast and free shuttle to the Snow Monkey Park. Couldn't have been more hospitable. Our room was really large too with great facilities.

Stayed in February 2025

The entry way was a little messy

The staff was so friendly and kind! They didn’t speak English (we’re from the USA), but made sure to translate everything until we understood. Very easy and friendly! The beds were incredibly cozy. Everything was as expected and noted on the listing. It was great to have a driver to and from the monkeys. The staff helped us with late check out when one of our people got sick. There is a karaoke room in the basement that was very fun on our last night, and we wish we found out about it sooner! We loved the traditional Ryokan experience! We’re very happy with our stay!

Stayed in February 2025

Nothing. All was good.

The hotel owners are so kind and available. They assisted us throughout our stay and we got a lot of complimentary services we did not expect. Free transportation to the monkey park, free rental of ski materials (including clothes, helmet...everything!). My walking shoes broke and they tried fix them and gave me another pair to use in the meantime.

Stayed in February 2025

Nothing

The overall friendly and helpful host and staff, and it’s proximity to the train and buses.

Stayed in February 2025