Reviews of Rakki OnsenRyokan 楽奇温泉旅館
381-0401 Nagano, Yamanouchi, 長野県下高井郡山ノ内町平穏3289, Japan
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewIt’s such a cute little hotel with very friendly staff! We were given Yukatas to wear, and also wooden sandals to wear them around town. The kids loved it, it was such a special adventure for them :) We can really recommend this hotel!
Reviewed: 30 July 2025 · Stayed in June 2025
Verified reviewSpacious, quiet, very good breakfast, comfortable.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe host was super friendly and they provided a free drive to the Monkey Park.
it was great!
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewNothing
The bathroom, toilet, and sink are in three different corners of the and after using the toilet you have to cross diagonally the room to reach the sink. The bathroom is old and has a bad smell. The mattresses were thin and not comfortable. The linen didn't cover the whole mattress. The staff didn't speak English. The breakfast was poor, the worst we had in 45 mornings in Japan. There was no way to open the windows and the curtains didn't prevent the sunlight so the room was in full light very early. The wifi amplifier was on the floor touching my pillow.
Reviewed: 6 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewIt was great to experience a tradition japanese accomodation, and it was very clean and comfy. The staff didn't speak English but we managed to communicate via translation. They served a vegetarian breakfast, that was good, but contaibing eggs, despite we have said that we were vegans. Because they didn't have many guests, they allowed to use the hot spring as a couple, what was also very nice.
We got lost in translation, or they the staff don't have proper knowledge about veganism, but their attempt to help us was appreciated.
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewThe staff was so nice! I wish I could rate it 11/10. They even gave us a lift to the Snow Monkey Park in the morning which was terrific because we were able to enjoy the park before crowds arrived. And we could store our luggage during the park visit and pick it up later. Additionally, there is a great onsen in their basement and our room was very nice and clean. Close proximity to the train station. Cannot recommend this place enough.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewGreat location in the heart of Yamanouchi, close to the train station, stores, and restaurants. The hotel staff was very professional, helpful, and nice.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewFriendly owner, who gave us a free ride to the Snow Monkeys and lent us gumboot as the track was muddy. Room was upgraded and was spacious with a pretty view of the mountains. Onsen was nice, however the women's was small. Really close to the station. The town was quiet as was off season, however there were still dinner options.
Building could do with some exterior and interior maintenance.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewWe loved our stay at Rakki Onsen! The location is about a 2 minute walk from the Yudanaka train station (which had the most amazing restaurant called Goen). The hotel was simple but very comfortable, clean and accommodating. The hotel owner made sure we had everything we needed and is the absolute sweetest person. Her joy is contagious. She drove us to the snow monkey entrance (which saved a pretty good walk from the bus station) and provided a huge breakfast each morning. We had the onsen to ourselves each time we used it. It closes from 9am-3pm for cleaning so I would use it at 7am and again before and after dinner.
We liked everything!
Reviewed: 5 April 2025 · Stayed in February 2025
Verified reviewExcellent place and excellent people!
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewBest checkin experience ever and I have stayed in hundreds and hundreds of hotels
Onsen in the basement
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewWe loved it! The ryokan attendant was so kind and sweet. He gave us a free ride the next morning to the snow monkey park. Our room was comfortable and clean, and we enjoyed the onsen.
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewDO NOT BOOK THIS ACCOMMODATION. No redeeming features other than its proximity to the train station.
DO NOT BOOK THIS ACCOMMODATION. We had to check-out within one hour of arrival it was so bad, and we lost all our money. It is a flea-infested, smelly and filthy ryokan. The smell from the bathroom attached to our bedroom was repugnant. The smell in the elevator was so bad they had to use air freshener constantly. The onsen in the basement is not fit for human use. How this’s ryokan received a good rating is questionable. It needs to be checked by the health authorities.
Thank you for staying. Is the reason for your departure what you said? I hope you tell the truth. Because you checked out on the same day, we cannot refund your room fee. Everyone's eyes are bright, welcome to stay at the hotel to verify whether what she said is right or wrong. 😀Wish you a pleasant journey!
Thank you for staying. Is the reason for your departure what you said? I hope you tell the truth. Because you checked out on the same day, we cannot refund your room fee. Everyone's eyes are bright, welcome to stay at the hotel to verify wh… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewThe room is really comfortable, very big. The staff was so nice, they take us to the monkey park for free. The location is perfect if you are tracing from/to Yudanaka station
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewClean, exceptional customer service, great location.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewPerfect location! Close to the station, you can easily get to the bus or train. Great owner and personnel! Very friendly staff
It was quite cold in the room and in the bathroom during the winter time
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in February 2025
Verified reviewReviewed: 18 March 2025 · Stayed in February 2025
Verified reviewSuch a great family, so welcoming and comfortable. Clean and hot onset, perfectly situated to relax and refresh after a day in the snow! Host is so warm and helpful, arranged transportation that was not needed and offered support for places to eat and visit. Comfy, spacious rooms. Fantastic breakfast!
Not sure if there was anything offered at night in the restaurant when we were there. It just may have been out of the wrong season, but we would have liked to spend some time with our host they were so nice.