Reviews of Raku
251-0035 Kanagawa, Fujisawa, Katase Kaigan 2-13-4, Japan
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe place is close to the train station (which is also a negative) and also close to the beach and restaurants. The owner's user/rental manual is very useful and they have Netflix, which was nice. Communication with the owner was easy and small things like washing detergent and shampoo were a nice touch. For 2 people, this place would be ideal for a holiday apartment.
So, the place was simply not cleaned properly. There was a lot of hair from the last tenants in the sleeper sofa (I had to sweep them together and throw them in the toilet). The floor was also very dusty and sandy. The apartment is also right next to the train line, so be aware that you hear and feel the trains on the track. Lastly, this is not an apartment for 4 adults. The sleeper sofa is very minimalistic and both beds are very hard to sleep on. Two adults and two small (to 8 years) children could work, but even then you have difficulty getting to the bathroom. Ideally an accommodation for 2 adults only.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery good location near the beach and the train. There were many restaurants at 5 minutes walking. It had washing machine. The bath has drier for the clothes. The apartment has also a small kitchen well equipped.
Narrow status to move the luggage up to the apartment. As all the Japanese hotels, you have to play Tetris to open more than one luggage (as in the Japanese hotels).
Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear that you were pleased with your stay, especially with the great location near the beach and station, and the amenities such as the washing machine, bathroom dryer, and kitchen facilities. We are happy that these features helped make your stay more comfortable. On the other hand, we sincerely apologize for the inconvenience caused by the narrow stairs when you were carrying your luggage. Due to the building's design, it is difficult to make immediate changes, but we take your point seriously and will use it as a reference for future service improvements. Furthermore, we are also sorry for the inconvenience you experienced with the limited room space for opening suitcases. We accept this as a challenge for us to consider how we can make our limited space more comfortable for our guests. We truly appreciate you sharing your thoughts with us. We hope you will consider staying with us again on your next visit to the area. We look forward to welcoming you back.
Thank you very much for staying with us and for taking the time to share your valuable feedback. We are delighted to hear that you were pleased with your stay, especially with the great location near the beach and station, and the amenitie… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified review3mins to the beach
Unable to reserve long terms
Thank you so much for staying with us. We were so thrilled to read your feedback, especially that you wished you could "stay longer"—that's the best compliment we could ask for! We're delighted you enjoyed the location and being just 3 minutes from the beach. At the same time, we are very sorry for the inconvenience you experienced when trying to make a long-term booking. Thankfully, our property has been very popular, and our calendar tends to get booked up quite far in advance. If you are planning a longer stay in the future, we highly recommend booking as early as possible to secure your dates. We truly hope we have the opportunity to welcome you back again—and for a longer visit next time!
Thank you so much for staying with us. We were so thrilled to read your feedback, especially that you wished you could "stay longer"—that's the best compliment we could ask for! We're delighted you enjoyed the location an… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewVery clean, equipped with everything, what needed, easy instructions from the property administrator.
Very small - for 2 persons max. Things to be considered when choosing this property: located directly next to railway, no parking spot at the property - public parking with fee at least 1500 yen/ day available in walking distance.
Thank you so much for staying with us. We also sincerely thank you for taking the time out of your busy schedule to post a review filled with many kind words and very useful information for our future guests. We are very happy to receive your praise for the room's cleanliness, our well-stocked amenities, and that you found our guidance "easy to understand." Thank you as well for sharing detailed information regarding the railway noise and parking situation. As you pointed out, our facility is located next to the train tracks. As a measure to counter the noise, we provide earplugs in each room and hope they are useful for guests who may be sensitive to the sound. For parking, as you discovered, we do not have our own, but we are happy to provide guidance on nearby coin parking lots, so please feel free to ask when arriving by car. Your frank and constructive feedback is the greatest help in our efforts to improve our service and provide more accurate information. When you next visit Enoshima, please do stop by. We look forward to seeing you again.
Thank you so much for staying with us. We also sincerely thank you for taking the time out of your busy schedule to post a review filled with many kind words and very useful information for our future guests. We are very happy to receive y… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewAmazing location! It’s a few minutes away from the train station, the beach, convenient stores, restaurants, the Enoshima Aquarium, etc. The place is more like a studio apartment than a hotel room, having extra amenities like a washing machine, microwave, rice cooker, Netflix, etc. The host was always in communication and very cordial. The train passes by next to the building, but I don’t mind because it sounds like a very soft thunder, and the service ends at a certain point at night anyway. I also like how I don’t have to worry about carrying a key because the lock is a code. I stayed at 5 different hotels in Japan this summer and this is by far my favourite.
Thank you so much for staying with us, and for writing such an incredible, detailed, and heartwarming review. We are absolutely thrilled and honored to read that out of the five places you stayed in Japan this summer, ours was your "by far favorite." That is the highest compliment we could ever hope for. We are so glad you loved the wonderful location and the convenience of being close to the station, the beach, and the aquarium. We designed the space to feel more like a comfortable studio apartment than just a hotel room, so we're happy you appreciated the amenities like the washing machine and Netflix. Thank you also for your very kind and reassuring description of the train sound—we appreciate your understanding! We're also pleased that the keyless entry added to your convenience. Your wonderful words are a huge encouragement to us. We would be absolutely delighted to welcome you back anytime. Thank you again!
Thank you so much for staying with us, and for writing such an incredible, detailed, and heartwarming review. We are absolutely thrilled and honored to read that out of the five places you stayed in Japan this summer, ours was your "by… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewThe property was very clean and well equipped with daily needs. Close to shops, convenience stores and restaurants, as well as a train station and the beach.
Thank you very much for staying with us and for taking the time to leave a review. We are delighted to hear that you found the accommodation to be very clean and well-stocked with daily necessities. We are also happy that you enjoyed the convenient access to the station, beach, and nearby shops. We sincerely look forward to welcoming you again.
Thank you very much for staying with us and for taking the time to leave a review. We are delighted to hear that you found the accommodation to be very clean and well-stocked with daily necessities. We are also happy that you enjoyed the c… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewIt was very clean and good location from station
The bed was really solid and hard couldn’t sleep very well
Thank you very much for staying with us, and thank you for providing both compliments and important points for improvement. We are very honored that you were pleased with the cleanliness and the convenient access from the station. At the same time, we are truly sorry that the bed was too firm and hindered your sleep, which we know is a fundamental part of any stay. While we understand that preferences for mattress firmness can vary from guest to guest, we will be sure to reflect your feedback as much as possible the next time we purchase a new mattress. Should you have the chance to stay with us again in the future, we hope you will be able to experience the improved sleeping comfort. Thank you again for your valuable feedback.
Thank you very much for staying with us, and thank you for providing both compliments and important points for improvement. We are very honored that you were pleased with the cleanliness and the convenient access from the station. At the … Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewGood for 1 night in Enoshima.
Ok guys come one, check-in 16 and checkout 10? Why not start doing check-in 10-pm, checkout 5 a.m?
Thank you very much for staying with us. We’re pleased to hear your kind words and that you found our place ideal for a one-night stay in Enoshima. Please note that our check-in time is from 4:00 PM and check-out is by 10:00 AM, which is in line with the standard practice at most hotels in Japan. We would be happy to welcome you again if you have another opportunity to visit Enoshima. Thank you once again.
Thank you very much for staying with us. We’re pleased to hear your kind words and that you found our place ideal for a one-night stay in Enoshima. Please note that our check-in time is from 4:00 PM and check-out is by 10:00 AM, which is in… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe place is very nice, equipped with a laundry machine, ofuro, induction kitchen, kettle and some utensils. The stay for a couples like in my case, was great but if you tide a little bit you can fit up to 4 people. Once I make a reservation the owner send even the spots that could be of interests. There is a manual available with the instructions to use the facilities in English which could be helpful for those who doesn't speak Japanese at all. The location is nearby to the beach and enoshima island.
The only thing that maybe could be a little annoying is that the location of the house is in front of the train rails so, you can hear the train passing through time to time but is not much problem.
Thank you very much for choosing to stay at our property. We are very glad to hear your kind words about the location, facilities, and especially the English manual. We’re also happy that the information about nearby spots provided by the owner was helpful to you. We apologize for any inconvenience caused by the noise from the train tracks, but we are relieved to know that you were able to enjoy a comfortable stay. For guests who are sensitive to noise, we provide earplugs, so we hope you can make use of them. We sincerely look forward to welcoming you again.
Thank you very much for choosing to stay at our property. We are very glad to hear your kind words about the location, facilities, and especially the English manual. We’re also happy that the information about nearby spots provided by the o… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewVery clean and well decorated. Out of all places we have stayed in Japan this was by far the best regarding location, price, and and extra utilities!
Nothing
Thank you very much for staying with us. We are delighted to hear that you found our accommodation to be very good value for the price paid. We truly appreciate your compliments on cleanliness, decor, location, and additional facilities. Your kind words motivate our entire team. We look forward to welcoming you again in the future.
Thank you very much for staying with us. We are delighted to hear that you found our accommodation to be very good value for the price paid. We truly appreciate your compliments on cleanliness, decor, location, and additional facilities. Yo… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewGreat location, about 5 minutes walk from the station. 3 minutes walk to Enoshima Aquarium. Easy check in with the door code, and good facilities at the apartment such as a kitchen and laundry machine. Host has very good communication and was lovely to contact.
Not the host's fault at all, but depending on your neighbors at the apartment, the walls and floors are incredibly thin, so if you have a noisy neighbor, it may be an issue. The host does supply earplugs in the room. It's important to note we were in the ground floor room, so being higher up in the building may help. We had a person staying above us who was moving furniture around, and walking back and forth until 4am, so we unfortunately didn't sleep well. However, the host was quick to respond and quickly reported the issue to the guest about the noise complaint.
Thank you very much for choosing our facility. We are delighted to hear your positive comments about the location and the amenities. We are also honored that you were satisfied with the smooth communication with the host. However, we sincerely apologize for the inconvenience caused by the noise from the neighbors. As a host, we are pleased that we were able to respond promptly to the noise complaint. Should you encounter any issues during your next stay, please don't hesitate to reach out, and we will address them immediately. We also provide earplugs to help ensure you have a more comfortable stay. We take your feedback seriously and will continue to improve to ensure that your next stay is even more enjoyable. If you have any further questions or requests, please feel free to let us know. We look forward to welcoming you again in the future. Thank you and best regards.
Thank you very much for choosing our facility. We are delighted to hear your positive comments about the location and the amenities. We are also honored that you were satisfied with the smooth communication with the host. However, we since… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewPerfect stay – Highly recommended! We had a wonderful stay in this vacation apartment! The accommodation was clean, modern, and very well-equipped – from the fully equipped kitchen to the comfortable beds. We particularly liked the thoughtful decor, which immediately created a welcoming atmosphere. The location was ideal: quiet, yet close to all the major attractions and shopping. The hosts were also extremely friendly and helpful. They gave us valuable tips for excursions and restaurants and were available at any time.
there was no proper dining table and chairs
Thank you very much for staying at our property. We are thrilled to hear that you had a relaxing and enjoyable time. We appreciate your kind words about the well-equipped kitchen, comfortable bed, thoughtful decor, and ideal location. It’s also a great honor to receive your compliments about our hospitality and the valuable advice provided for excursions and restaurants. Regarding the dining table and chairs, we currently do not have them due to interior design considerations. However, if there is an increased demand in the future, we will consider adding them. Thank you again for your valuable feedback. We look forward to welcoming you back in the future.
Thank you very much for staying at our property. We are thrilled to hear that you had a relaxing and enjoyable time. We appreciate your kind words about the well-equipped kitchen, comfortable bed, thoughtful decor, and ideal location. It’s … Show more
Reviewed: 13 September 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in June 2024
Verified reviewThe location is great and the instructions are clear. Pretty clean and comfortable during our stay. Highly recommended for taking a weekend trip here.
Everything is good but the noise from the train is a little annoying. They provide us earplugs.
Reviewed: 13 April 2024 · Stayed in April 2024
Verified reviewReviewed: 3 April 2024 · Stayed in April 2024
Verified reviewAbsolutely lovely, very clean and had everything you would need for a comfortable stay. Communication with the host was fantastic. Close to the station and the beach, highly recommended! Many thanks!
Reviewed: 14 April 2023 · Stayed in April 2023
Verified reviewAccess to the train station, sightseeing places, and restaurants were great for family. Nice to have the washer in the room. It was very helpful for a family with a small kid. Easy check-in and check-out process was helpful. I also liked that the staff contacted me via message system to make sure the comfortable stay.
Lack of storage space. We stayed as a family (2 adults and 1 small child). We had 2 large suitcases and 1 carry-on size luggage. We managed during the stay but it was tight in the room to manage those luggages. I will probably book the one with 2 rooms.
Reviewed: 8 January 2023 · Stayed in January 2023
Verified review