Smell in the room was horrible when we got inside the room.

Hot spring bath

Stayed in December 2024

I inadvertently booked a dog-friendly room, and the staff said they were fully booked for the weekend and could not change rooms. The dog rooms were in a separate building that looked like we were put up in the utility shed. The dog smell was unpleasant the the dog scratched on the doors and walls was unsightly. We left a day early and ate the cost of the last night just to get out.

The breakfast was very good with plenty of variety and excellent coffee.

Stayed in November 2024

The facility is older and needs updating, however knowing that going in it was a good experience staying there. It’s a beautiful area.

Room was as pretty much as described. Enjoy the outdoor tub on the balcony, it was private. You can hear other people in there spa’s as well. Overall we enjoyed the experience. Staff was very accommodating, friendly and helpful.

Stayed in September 2024

The building is old, and everything inside is in rather poor condition. The walls in the hot bath area are dirty

A very good dinner and breakfast. And a very friendly staff

Stayed in September 2024

Location had been unclear about

It was fine.

Stayed in May 2024

The private onsen was amazing!!!

Stayed in March 2024

The building is very old and the walls had so many patches. The wallpapers are ripped and hanging here and there. Could find more dirt in the room. They will not provide separate room slippers.

The location is nice and the private open bath is awesome. Free parking is available. Perfect for couples.

Stayed in October 2023

The smell of the room was terrible. There was dust in the vents as well as spider web inside and outside the room.

The private onsen

Stayed in September 2023

The sad part is that the hotel needs lot of repair. The arcades games area is very old school. I think it was a beautiful hotel like the place to be in the past but now they really need to invest some money in it. It is also a bit far from the train station.

The hotel is very spacious as well as the rooms. We liked the private bath on the terrace. The breakfast had a lot a variety.

Stayed in April 2023

The worst thing was the tobacco smelling towels which were given as a replacement. We had 3 nights stay and only the fist set of towels didn't stink. Even hanging towels on the balcony couldn't help the smell. The room desperately needs removation. The floor decking on the balcony had hole in it, balcony door was squeaking loudly, pillows had treads sticking out. And literally all other hotels on our month long trip were cheaper and had a heated toilet seat. Staff is not friendly during breakfast, they try to chase everyone away right before the restaurant closing time, no exclusions. Breakfast itself is meh, could be much better. Cheap sausages, cold eggs, horrible mini croissants. And I haven't seen margarine suggested with croissants in ages. No butter. The coffee from the machine is an absolute disaster.

This is our second stay in this hotel, first one was in 2018, and now again in Dec 2022. We had enjoyed it more in 2018. The upside is having the onsen bath on the balcony and that's probably it. Location is ok, Kosagoe station is ~10 mins walk.

Stayed in December 2022

I wrote to the hotel twice in English requesting for directions to the premises. They did not respond probably most of their staff do not speak English. I relied on Goggle translate when I checked in and when I requested for some amenities.

It is value for money, a casual family resort and most rooms come with an open air bath which is fantastic. This was the biggest draw for me as smaller ryokans have limited attached onsen tubs in their rooms. Buffet breakfasts and dinners were good enough for short stays. We had to leave our shoes in lockers and walk around the premises in their slippers. That is one way to keep the floors cleaner than usual. Most balconies will face a tiny "waterfall" amidst greenery and a stream. It's quite a nice sight. Hotel is also near the Kinutateiwaotsuri Bridge (3 min drive) which is worth a visit.

Stayed in October 2022

The pillows, the were so uncofortable and Hard

Buffet, it had a variety meals

Stayed in January 2025

The rooftop with jacuzzi was not open like advertised. The pictures used in the advertisement were outdated and misleading. The description of the room did not include that it'd be a smoking room. The facilities looked dirty in the onsens. There was rust and cobwebbs. Many of the activities cost extra. The gym and game room were lacking and old. Some of the lights inside the room were out and didn't work.

The staff were friendly and attentive. Lots of options in the buffet.

Stayed in September 2024

When we arrived, the room was not clean and full of bugs. Furniture and floors were damaged in the room, non smoking room was dirty and had cigarette smell, plant was dead, common areas had tape to fix the floor and dirty towels in front of the spa area, used old yellow pipes as handrail in corridor.

Beautiful nature suroundings and private onsen. Food was ok.

Stayed in August 2024

No hot water in the room showers. The public bath water was lukewarm

Staff were nice

Stayed in January 2024

They did not top up the crabs for the dinner buffet so could not really have all you can eat crab. Could not figure out how to off a small light in the room so could not sleep in total darkness. Best if you are driving as the train runs every hour.

The rooms with personal Onsen was nice, with high walls and a view of Kinu River and the mountain. Bed was comfortable and walking distance from Kosagoe Station and Edo Wonderland. Nice spread for dinner.

Stayed in December 2023

- room was not fully cleaned (hairs in bathroom) - breakfast and dinner slots were full although when we checked there was seats available (staff was lying) - no invoice possible (we booked for 2 rooms, instead we had to pay for 4 people… although we explained the situation, we were charged double) - lack of communication/understanding from staff

niet veel positiefs

Stayed in October 2023

Pretty much everything. We were charged ¥55,000 for just stay no meal included. We told them that the plan we chose was breakfast & dinner included plus no spa service fee. The staffs at front desk told us that the booking information sometimes doesn’t match with the hotel side when a guest book the room from foreign site. They blamed the foreign site. The entire hotel facility were outdated and guest rooms were partially modern and partially outdated. One of our room wasn’t ready. The air conditioner wasn’t on so the room was muggy and hot. The room was so dirty. Hair all over in the sink, bath tub and floor in the room. Wall paper was ripped,,, it definitely wasn’t worth to pay for ¥55,000 at all. One of the front desk staff told us there are no restaurants near by the hotel. We found dozens of place to eat! In fact there was a family restaurant within 3min. from the hotel by car. He lied to us. There is more to say, but,,, It was the worst hotel experience we ever had.

We enjoyed the view of fireworks from our balcony. We also liked the vending machine they had. Can’t think of anything else.

Stayed in August 2023

the property clearly meads some work to bring it back to its pre COVID-19 condition. but it also need the patronage to be able to do this..

very traditional, there were only 5 foreigners. All Japanese. food is amazing and the natural hot springs were great.

Stayed in April 2023

The smell of cigarettes in the bedding.

The tub on the baloney.

Stayed in July 2023

I had a nice day and night here. Everything was so good, specially the staff are so nice and friendly.

Stayed in November 2022

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Stayed in May 2025

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Stayed in November 2024

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Stayed in July 2024