Reviews of Hakuraiso
390-0804 Nagano, Matsumoto, Yokota 2-8-7, Japan
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Reviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewThe manager is very friendly and kind. The room was very comfortable, in the traditional Japanese ryokan style, with a futon bed, tea set, television, good wifi and good heating. The shared facilities (toilet and shower) were very clean. Towels and a yukata are provided. The area is residential and there is no noise from the street
The walls are thin and there can be noise from other residents, such as from their doors closing. However, this seems inevitable for this kind of traditional inn.
Thank you for using our hotel this time. I am happy to be able to help you have a comfortable trip. We apologize for any inconvenience this may cause as we are currently undergoing soundproofing work, but we will continue to work hard to make your stay even more comfortable, so please come back again in the future.
Thank you for using our hotel this time. I am happy to be able to help you have a comfortable trip. We apologize for any inconvenience this may cause as we are currently undergoing soundproofing work, but we will continue to work hard to ma… Show more
Reviewed: 4 November 2024 · Stayed in October 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewThe traditional Japanese style room was very beautiful and spacious. And the service was very friendly and helpful. The daughter of the owner recommended us a local dish to try (taiyaki with red bean paste).
Some areas in the hallway and in the bathroom were a bit run down and didn’t feel very clean. But the toilet itself was clean.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewThe price
Walls are so thin that I could hear the neighbors snoring or making any other sound. Impossible to sleep. I've slept in capsules hotel more sound-proofed.
Thank you for using our service. Soundproofing work has started. We will continue to improve our facilities to make them more comfortable, so please use us again.
Reviewed: 19 October 2024 · Stayed in October 2024
Verified reviewLocation was alright,price was very good, owner was incredibly kind and welcoming, room was spacious.
Was abruptly woken up by cleaning staff in the morning when they tried opening my door with their own key.
Thank you for using our service. We apologize for the mistake made by the cleaning staff. We apologize for the inconvenience and we hope you had a great time. Let's talk more about it another time. thank you very much.
Reviewed: 6 October 2024 · Stayed in August 2024
Verified reviewThe rooms were spacious and clean, it's nice if you want to stay in a typical ryokan. Location was good and owner was friendly.
Showers are in the onsen and not private. So if there's someone with you at the same time, you need to have your shower 'together'. We weren't fully aware of this and although it is a big part of the Japanese culture, we would've preferred a private shower. I think it was quite expensive for what you got as well.
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewReviewed: 12 July 2024 · Stayed in July 2024
Verified reviewI appreciate the owner was very kind even though we arrived late. He didn't speak any English but he made an effort to get through to us.
Thank you for using our hotel this time. We will do our best to make sure you have a wonderful time.
Reviewed: 28 June 2024 · Stayed in June 2024
Verified reviewThe property had big rooms, there was also a sink the room as well as the shared bathrooms. It had a traditional Japanese feel, and although the place itself was quite dated, it felt comfortable! There is an English information sheet available at check in.
They do request you to leave your room from about 10 am-3 pm for cleaning if you are staying multiple nights, although the other areas are open all day.
Thank you for using our service. Regarding the case of staying multiple nights, there was an error in the English information sheet. I'm sorry. The statement that the hot spring baths will not be open from 10am to 3pm due to cleaning is correct, so you can use your room without any problem. Therefore, we will not ask you to leave the room. We apologize for the error in the English notation.
Thank you for using our service. Regarding the case of staying multiple nights, there was an error in the English information sheet. I'm sorry. The statement that the hot spring baths will not be open from 10am to 3pm due to cleaning is… Show more
Reviewed: 30 May 2024 · Stayed in May 2024
Verified reviewThere’s a very good coin laundry right beside the familymart near the ryokan. Do go there
The pillow is beaded and fairly difficult to sleep on.
Thank you for using our services. All pillows were replaced with more comfortable ones. We would appreciate it if you could use us again if you have a chance.
Reviewed: 18 May 2024 · Stayed in May 2024
Verified reviewAn authentic Japanese experience. Great breakfast can be ordered. A small Onsen in the property. A quiet location with a Konbini and restaurants nearby. The Inn is in the suburbs far from the city centre but there is a bus stop on the main road with attached timetable so it is easy to get into the station area. Very friendly and obliging Host and Hostess but be aware no English is spoken so a little Japanese language knowledge goes a long way.
Sleeping arrangements ate traditional Futons on a hard Tatami floor and the small hard pillow would probably be not to Westerner’s liking. However extra mattresses which are kept in the cupboards could help to alleviate any discomfort.
Thank you for using our hotel this time. I think it was a little inconvenient because it was Japanese bedding.I'll do my best to study English. thank you
Reviewed: 30 April 2024 · Stayed in April 2024
Verified reviewwe didn't have breakfast there... but seems it was good.
Thank you for using our hotel this time. Please feel free to come back and enjoy a meal with your family and friends. I'm glad you were satisfied. have a nice day.
Reviewed: 8 October 2023 · Stayed in October 2023
Verified reviewJapanese style place with sleeping on futons.
It is place with old equipment and not so much modern, there were some small details to be improved like there was a pot but no mugs in the room
Thank you for using our hotel this time. We have made improvements to the points you pointed out, such as the cup. Please use us again if you have a chance. thank you very much.