Smoking room as soon as you enter hotel so could smell smoke in foyer all the time, our room was in newer wing but it was above smoking room so as soon as you left room could smell smoke, but did not smell smoke in room, and room was fairly cold compared to friend’s room in older section of building, beds very hard but we made do by putting futon mattress on top of beds.

Location to Gondola and ski lift was great, Japanese traditional food was good.

Stayed in March 2025

Location is very good for people like skiing n easy access

Stayed in March 2025

a bit aged

They have all we wanted, close to ropeway, rental ski, convini, and pick up and drop off service

Stayed in March 2025

Located between the bus terminal and Zao ropeway, very convenient. Dinner and breakfast are good. Staff are friendly and helpful.

Stayed in February 2025

- No laundry service, even in the neighbourhood - The staffs cannot communicate well in English - The 2nd floor was a bit hot and lack of oxygen. Wifi signal was weak on the 2nd floor

- Nice hotel with polite staffs. Very responsive and supportive via email - The room was nice and spacious - Beautiful onsen, especially the outdoor one. Opening 24 hours - Breakfast and dinner are buffet with generous portion. Yamagata beef was delicious, so was the vienna sausages - Shuttle bus service provided for all guests from the hotel to Zao Bus Terminal - Good location

Stayed in February 2025

Nothing

Location is very close to the Ropeway. Hotel room nice and clean. Staff are very nice, was very helpful in every way

Stayed in January 2025

only complain i have was the room was abit dusty.

The staff were very nice and welcoming. very hospitable, was sincerely touched by their service throughout the stay. I would like to thank the concierge lady at front desk especially. sadly i couldn’t rmb here name.

Stayed in December 2024

We took the half-board option for food so we had breakfast and dinner included. The food options was not the best compared to other ryokans we did in the past, but that might be because we previously had exceptional experiences. For the price per night it was good.

Very nice onsen (2 outside hot springs, 1 inside hot spring and 1 hot water bath) but on some days the hot springs can get super hot since they are coming straight from the source. Spacious and comfortable tatami rooms. The staff took great care of us and of our needs.

Stayed in November 2024

So noisy, you could hear noise the whole night from other rooms. In the morning we got woken up by someone else's alarm. We then heard them talk, and sneeze, and shower, etc... and we could hear children from across the corridor screaming at 6:30am. Also private onsen was disappointing, not like the pictures. The outside bath was all covered so it doesn't seem so outside. Very small.

Beautiful and clean room, staff was very nice ! The food was very good (dinner and breakfast) Onsen (common) was nice and clean.

Stayed in November 2024

Rooms were small for 4 people, and expensive. No lift to the spa they recommend, a climb up a very big hill. For the price I expected more.

Area was lovely. The zao outdoor spa recommended was up hills to the top of the town, so far to walk, hotel would not give us a lift up to the outdoor spa, even though they offer a discount. Staff were nice and helpfull. Hotel onsen was lovely

Stayed in July 2024

Good value

Stayed in March 2024

Great location close to the gondola. The onsen is great. The meals were good.

Stayed in February 2024

The room and the surrounding

Great place and the onsen was great

Stayed in December 2023

Bedding is too thin, not comfortable

Location. Very close to the main ropeway. Onsen facilities were a big plus. Spacious room

Stayed in December 2023

Staff very helpful, breakfast good, dinner excellent.

Stayed in October 2023

the sound of the AC in the room is too loud and not that functional actually, if the window can be opened I don't even need that because the outside temperature is proper

breakfast is delicious and with variance of choice, no matter western foods or Japanese foods the hot spring is quite good with two kinds of sources

Stayed in July 2023

Air conditioning didn’t work in room

Beautiful

Stayed in June 2023

great location, big room, very helpful staff

Stayed in February 2023

Everything was just right

Location

Stayed in March 2025

free onsen. very close to ski rental shop and snowboarding instructor. fairly close to the ski ropes and the gondola to see the snow monster. has an equipment room to store your ski / snowboarding gears. nice authentic dinner and breakfast provided by the hotel.

Stayed in January 2025

Very clean and people so nice; room super big

Stayed in December 2024

Nothing, I had great experience.

They have good location, nice onsen, friendly staff.

Stayed in February 2024

Most facilities 's old such as bidet

Spacious room

Stayed in February 2024

Nothing

Everything

Stayed in December 2023