Reviews of Hotel LUNE CLAIRE (Adult Only)
387-0007 Nagano, Chikuma, 3030-1 Yashiro, Japan

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Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewFree karaoke! Affordable and timely room service! An amazing bubble bath!
The location is a little strange, surrounded by industrial buildings
Thank you very much for your high rating. Customer reviews like this motivate our staff and encourage us to provide even better service. Thank you for choosing HOTEL LUNECLAIRE from among the many hotels in Chikuma City.
Reviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 3 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 1 August 2024 · Stayed in July 2024
Verified reviewReviewed: 10 February 2024 · Stayed in February 2024
Verified reviewReviewed: 7 January 2024 · Stayed in November 2023
Verified reviewReviewed: 18 November 2023 · Stayed in November 2023
Verified reviewHaving never visited a love hotel before, it was such a pleasant surprise how well equipped the room was with amenities and little freebies of cosmetics, free bath salts and a gigantic tub. We had a huge room with appliances, accessories and entertainment, and stayed very comfortably.
The location is quite remote and walking from the train station in the dark where there are not many pedestrian lanes felt a little dangerous at times - just referring to passing cars and the lack of street lights, the neighborhood itself feels very safe, it's residential and industrial. Take a reflector or a little light for pedestrian safety and you'll have no worries. The other factor that was a little tricky was that being a love hotel, the room door system is not meant to be exited and re-entered, and there are no such things as room keys. We booked for 5 nights and every time we wanted to exit, we needed to call the reception to unlock the door so we can exit, and every time we returned to the room we needed to call again to open the room door. But there is someone at the reception 24/7 and the reaction time was really short. All in all for the great value for your money, we would do this again any time!
Thank you very much for using our hotel this time. We also thank you for rating our service and saying that your stay was pleasant. Thank you very much for your kind words. Our leisure hotels are very happy to be used by customers from overseas, who have expressed their interest in Cool Japan. We look forward to seeing you again when you come to Chikuma City or Nagano City, Nagano Prefecture. Hotel Luna Claire, Chikuma City, Nagano Prefecture
Thank you very much for using our hotel this time. We also thank you for rating our service and saying that your stay was pleasant. Thank you very much for your kind words. Our leisure hotels are very happy to be used by customers from over… Show more
Reviewed: 6 October 2023 · Stayed in October 2023
Verified reviewReviewed: 25 February 2023 · Stayed in February 2023
Verified reviewThe room was clean, the bed was comfortable, and the jacuzzi was amazing!
It’s a good 20 minute walk from the nearest bus stop
Thank you for choosing our hotel from among many hotels. All the staff were very happy and encouraged by the words of praise. We will continue to strive to provide comfortable rooms. Thank you for your valuable opinion. We are looking forward to seeing you again.
Thank you for choosing our hotel from among many hotels. All the staff were very happy and encouraged by the words of praise. We will continue to strive to provide comfortable rooms. Thank you for your valuable opinion. We are looking forwa… Show more